Novotel Singapore On Stevens

Hotels
•
Novotel
7.7 (1236 reviews)
Orchard District 28 Stevens Road, #01-01 Singapore - 257878 , Singapore , SG
+65 6491 6100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent pool facilities (multiple mentions)
Attentive and helpful staff/concierge/doorman (several positive mentions, including named staff)
Good and varied breakfast
24-hour gym and on-site restaurants
Close to Stevens MRT / convenient for visiting local residential area
Shuttle service that mitigates distance from station
Comfortable beds noted by guests
Ability to use pool after checkout appreciated
Cons:
Cleanliness and room maintenance issues (old/dirty rooms, worn carpets, bathroom issues)
Isolated but serious security lapse (door left unlocked)
Slow or disorganized check-in at times
Some rooms missing items (bathrobe) or having faulty appliances (fridge)
Location perceived as far from city centre by some guests
No in-room Netflix / limited in-room entertainment
Paid extras (e.g., ice) and minor facility shortcomings (toilet lighting, privacy)
Inconsistent pricing/value during peak events (e.g., F1 weekend)

Categories

Cleanliness
5.5
Multiple reviews mention rooms being old, dirty or not well maintained (stains/worn carpets and bathrooms), an unlocked/poorly secured door incident and a ‘monkey smelling’ room — cleanliness is a clear weakness.
Service
8.8
Many guests praise staff (concierge, doorman, reception, specific mentions of Fauzi), housekeeping responsive and attentive service; however there are isolated negatives around slow/disorganized check-in and one serious staff security lapse.
Location
7.5
Mixed feedback: several guests note it is very close to Stevens MRT/residential area and convenient for visits, while others find it a bit far from the city centre — shuttle service helps mitigate distance.
Room Quality
6.5
Rooms receive mixed-to-negative comments: aging fixtures, see-through bathroom partition/privacy issues, poor lighting, missing items (bathrobe), faulty fridge and other maintenance issues.
Amenities
8.8
Facilities are a strong point — multiple mentions of excellent pools, 24-hour gym, restaurants and useful shuttle; minor negatives include no Netflix, paid ice and corridor aircon issues, but overall amenities are very good.
Value for Money
7
Opinions vary: several guests call it good value for money, breakfast good value, but at high-demand times (e.g., F1 weekend) some felt pricing was a rip-off — overall value is moderate.
Food and Beverage
8.5
Breakfast/buffet repeatedly praised for variety and quality; minor criticisms such as strong coffee from the machine and limited dining options for some guests.
Overall Experience
9
Despite some notable negatives (cleanliness and occasional check-in problems), the majority of comments reflect an enjoyable stay with helpful staff, good breakfast and excellent pool/amenities — overall sentiment is positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Modern and Comfortable Accommodation: Unwind in stylish rooms with high-speed Wi-Fi and eco-friendly amenities.

Recreational Facilities: Enjoy the infinity pool, tennis court, and a 24-hour gym for fitness enthusiasts.

Family-Friendly and Business-Ready: Catering to both family and business needs with playrooms, meeting spaces, and ballrooms available.

Book your stay at Novotel Singapore on Stevens for a blend of modern comfort and luxury in the heart of Orchard Road.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Guest Reviews

7.7
Based on 1236 reviews
Cleanliness: 5.5
Service: 8.8
Location: 7.5
Room Quality: 6.5
Amenities: 8.8
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 9
C
Charles • solo_traveller • au
9
Pros:

Breakfast was good, although a little busy at times.

Cons:

Couldn’t find my booking at first

2026-10-30 • via Nuitee
S
Seng • family_with_children • gb
8
2026-10-29 • via Nuitee
K
Kathrin • family_with_children • de
7
Pros:

Die Lage als Ausgangspunkt Punkt war gut, der Pool nach einem Städtetag war top.

Cons:

Es war alles schon etwas abgewohnt, vorallem Teppiche und Bäder, Vorhänge.

2026-10-28 • via Nuitee
P
Paolo • family_with_children • au
8
value for money
Pros:

pool

Cons:

no aircon in the corridors of the floor
no netflix

2026-10-27 • via Nuitee
K
Katarzyna • solo_traveller • in
9
Excellent, will he back
2026-10-21 • via Nuitee
M
Muir • extended_group • au
9
Very friendly staff which is much appreciated
Pros:

I want to thank the concierge for his assistance in trying to resolve an issue I had with a suitcase. He tried very hard to help resolve my problem by contacting others. His assistance was much appreciated. I also want to thank the doorman, he was super friendly and courteous. Many thanks Deb

Cons:

I would have liked the property to be closer to the main area, but we knew that when booking. thanks Deb

2026-10-19 • via Nuitee
A
Arya • solo_traveller • id
10
2026-10-17 • via Nuitee
D
dilavaraly ibrahim • solo_traveller • mg
10
Pros:

Tout

2026-10-14 • via Nuitee
M
Marcus • solo_traveller • my
1
Cons:

Our door was not closed properly by cleaning staff and was unlocked and clearly open for many hours until we came back at night. Luckily nothing was missing or stolen but this is a first ever in my life. The room was old, dirty and not well maintened. For F1 weekend pricing this was a rip off. And Hotel has not offered any proper compensation for the huge mistake of their staff.

2026-10-12 • via Nuitee
P
Phum • couple • kh
8
2026-10-10 • via Nuitee
M
Muhammad • solo_traveller • ae
10
2026-10-10 • via Nuitee
C
Chris Gehring • solo_traveller • nz
7
2026-09-13 • via Nuitee
A
Asiyath • family_with_children • mv
9
Overall it was good. Breakfast had many options and it was different each day
Pros:

It’s very close to MRT and easily accessible. Housekeeping was very responsive too

Cons:

Some of the amenities like bathrobe were missing in the room. And for the whole stay we didn’t get it

2026-09-12 • via Nuitee
I
IanF • solo_traveller • gb
8
Good value stay but not close to centre
Pros:

Seemed well organised, clean and good breakfast.

Cons:

A little further out from centre than expected so not the best for connections. Shuttle bus did help but tortuous route to local metro station and stopped in early evening.

2026-09-10 • via Nuitee
A
Amit • family_with_children • in
9
2026-09-07 • via Nuitee
A
ALLOU JOCELYN ALBERT • solo_traveller • ci
8
2026-09-06 • via Nuitee
T
Tatiana • family_with_children • cd
9
Agréable et reposant
2026-09-06 • via Nuitee
I
Isabella • couple • id
10
Excellent
Pros:

Very nice hotel in a quiet neighborhood. Great facilities with some restaurants in hotel area. 24 hours gym at the hotel.

Cons:

A bit far from MRT station.

2026-09-02 • via Nuitee
J
jacob • solo_traveller • sg
9
Novotel on Stevens
Pros:

Hotel staff Fauzi was excellently helpful.very professional and knew how to make a guest comfortable.

Bed was comfortable . Had a good sleep.

Cons:

Had to pay for ice $6 for a bucket.
Dialing '0' did not get the operator. Unreachable
Toilet lighting should be brighter....
Privacy for bathroom poor....it has see through glass partition.
No full length mirror

2026-08-31 • via Nuitee
A
ABDULAZIZ • solo_traveller • sa
4
2026-08-29 • via Nuitee