Doubletree By Hilton Wellington

Hotels
•
Doubletree by Hilton
8.7 (2386 reviews)
28 Grey Street (Corner of Lambton Quay and Grey Street) , Wellington , nz

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and spacious rooms
Cons:
Towels were worn
Gym is small
Breakfast options limited

Categories

Cleanliness
8.21
Rooms were clean, but some towels showed wear.
Service
8.98
Staff were friendly and helpful, although some were not as attentive.
Location
9.42
Great central location, ideal for exploring the city.
Room Quality
8.67
Rooms are spacious and well-appointed, despite some minor issues.
Amenities
8.6
Good facilities, but the gym is small and the breakfast options are limited.
Value for Money
8.56
Overall good value for the level of comfort and service.
Food and Beverage
8.41
Breakfast could be improved; the food should be warmer.
Overall Experience
8.78
A pleasant stay with some minor drawbacks that did not overshadow the overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:00

Property Description

City Escape in Wellington's CBD
Located just 450 meters from the waterfront, Doubletree By Hilton Wellington offers a perfect city escape in Wellington's bustling CBD.

Convenient Location and Nearby Attractions
With Wellington Cable Car just 60 meters away and TSB Arena at 270 meters, guests have easy access to the city's key attractions. The popular Te Papa Museum is also within walking distance at 950 meters.

Modern Amenities and Nearby Entertainment
Each stylish room features a flat-screen TV and WiFi, ensuring a comfortable stay. Guests can unwind in the rain shower after a day of exploring. Additionally, the hotel boasts a modern fitness center for guests to enjoy.
Book your city escape at Doubletree By Hilton Wellington for a memorable stay in the heart of the city.

Important information:

Please note that there is 2% charge when you pay with a credit card or International debit card.

Please note that all the Credit/Debit Cards will be pre-authorized to check for their validity any time after the booking is made.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: WLG

Property Policies

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in the hotel rooms and costs NZD 10 per 24 hours.

Location

Guest Reviews

8.7
Based on 2386 reviews
Cleanliness: 8.21
Service: 8.98
Location: 9.42
Room Quality: 8.67
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.41
Overall Experience: 8.78
K
Karen • couple • au
10
2026-05-08 • via Nuitee
B
Brendon • solo_traveller • nz
10
Pros:

Service

2026-05-05 • via Nuitee
V
Victor • couple • au
8
Cons:

Could adjust the A/C control, but that had no effect.

2026-05-04 • via Nuitee
A
Ann • solo_traveller • nz
8
Pros:

Very comfortable; friendly, efficient staff.

Cons:

No bath.

2026-05-04 • via Nuitee
J
Jess • couple • nz
8
2026-05-04 • via Nuitee
B
BadBacchus • solo_traveller • nz
10
2026-05-04 • via Nuitee
J
Jennifer • family_with_children • nz
10
Fantastic hotel with exceptional staff and clean comfortable rooms.
Pros:

Everything was amazing from the moment we walked into the lobby. From the friendly staff that will go out of their way to make your stay comfortable to the cool decor throughout the hotel to the delicious breakfast and super comfy rooms this place was more than we imagined. Highly recommend to anyone.

Cons:

Nothing

2026-05-04 • via Nuitee
C
Conor • couple • au
10
Amazing staff make hotel stay unforgettable
Pros:

The room was well appointed. Staff were exceptionally helpful.

Cons:

We liked everything

2026-05-03 • via Nuitee
N
Neville • solo_traveller • nz
9
2026-05-03 • via Nuitee
R
Russell • couple • nz
9
Excellent
Pros:

Location and accessibility

Cons:

Nothing

2026-05-03 • via Nuitee
S
Stephanie • family_with_children • nz
9
2026-05-02 • via Nuitee
A
Alison • couple • nz
7
2026-05-01 • via Nuitee
A
Aline • couple • br
3
2026-05-01 • via Nuitee
N
Nesbit • couple • au
9
Very enjoyable and great location. Very good staff.
Pros:

older style but very comfortable.

Cons:

window draft, lights in room either all on or very little - need more flexibility with lights.

2026-05-01 • via Nuitee
A
Aimee • solo_traveller • nz
9
Pros:

Aside from the wonderful central location, I found the room to be very well appointed with quite a luxurious feeling. The warm cookie on arrival was a lovely surprise.

Cons:

Nothing

2026-04-28 • via Nuitee
P
PIERRE PAUL • couple • pf
7
bien sur le plan du service, moins bien sur la politique du chauffage
Pros:

Le service nettoyage a été très bien fait. Le personnel très souriant et disponible.

Cons:

La politique du chauffage contraint dans un pays si froid n'est pas une bonne idée. Les premiers jours ont été gâchés par ce froid dans la chambre.

2026-04-28 • via Nuitee
R
Ross • family_with_children • au
9
Location is the best for access to shopping and the cable car. Room was large, well set out and clean!
Cons:

The was massive, but well set out. We enjoyed the large bath!

2026-04-27 • via Nuitee
H
Hayila91 • solo_traveller • au
10
Fantastic stay with outstanding service, just tricky arrival
Pros:

The staff were absolutely phenomenal from the moment we checked in, some of the best service we’ve experienced anywhere.

The breakfast (including restaurant staff) was excellent, and the kids loved it.

The room was very large, spacious, and extremely comfortable.

The bathroom and bedroom were both modern and well-appointed, with a very comfortable bed and great pillows.

The location was fantastic, an easy walk to Te Papa, close to a playground (about 7 minutes), and very convenient for essentials like Woolworths and a chemist.

Overall, the amenities and service made for a really enjoyable stay, and we would definitely stay again.

Cons:

Arrival and parking were quite stressful, especially as the hotel doesn’t have a clear street-facing entrance.

Access via Gray Street was confusing, with only a few small parking bays available.

We arrived on the same day as a rugby game, which made parking in Wellington extremely chaotic.

It would have been very helpful to receive clearer, direct instructions about where to park prior to arrival, particularly for first-time visitors driving in the city. (Noting an email with instructions may have hit my spam so not deducting stars for this :) )

2026-04-27 • via Nuitee
I
Ish • family_with_children • nz
8
2026-04-26 • via Nuitee
P
Paul • couple • nz
9
2026-04-25 • via Nuitee