Luoyang New Friendship Hotel

サービスが良く、スタッフも親切でした。ホテル自体は古く感じますが、中はきれいです。布団も清潔で、ふかふかしています。ただ冷蔵庫はあまり効かなくて、冷えないです。

スタッフさんは驚くほど丁寧、部屋も予想以上のデザイン性と清潔さ。洛陽に行くまで不安でしたが、このホテルに入った瞬間に安心しました。上海のちょっとした有名ホテルより良いホテルだと思います！

This hotel is so characterful, with lovely Chinese interior designs. We had a room with the cutest tea preparation set (automatic water filling kettle and traditional tea rinsing platform, together with free loose leaf tea) and beautiful bathroom with see-through glass window and peony-design wash basin. Beds are very clean and firm, probably too firm for some, but i loved it and its said firm beds are actually healthier for your back. They have a menu where you can order special pillows e.g. lavender pillow. They give you free fruit and biscuits in the afternoon, it was a lovely surprise when we returned.The staff are also very friendly, despite not knowing too much English. Breakfast has a lot of options, mostly Chinese-style food, which is great. The dinner in the evening is only 78 yuan, all you can eat and all you can drink alcohol (beer, red wine and spirits) and soft drinks. Downsides: a bit noisy if you are facing the front of the hotel, where elderly people make noise in the park opposite. Ask for a room facing the back on a higher floor.

First, I asked for picking up from the airport, but the driver is really rude. In general the driver from such high-level hotel is responsible for helping carry my luggage and be polite. But his behavior really makes me disappointed. I understand that he may be tired and still sincerely thank him after arriving.

However what happened next totally make me angry. On the confirmation email from Expedia, it is said I do not need to reconfirm my booking with the hotel. But the front desk officer said she could not find my reservation and spent a long time to finally check me in. When I checked out the next day to catch my flight, the staff stopped me and said again that she could not find my reservation and keep asking questions like how much did I pay, where did I book. ARE YOU KIDDING ME? Why you still unsure about my reservation upon checking-out? During the whole process, the staff appears to be extremely impatient and careless about my time to catch the flight.

I already know the staff in Chinese hotel are very rude and unprofessional, but this experience still surprises me. However, the manager is very kind and apologize for the inconvenience, I really appreciate it. To people who still consider this hotel or hotels in China, I suggest try to communicate with the manager who are usually nice and helpful, do not waste your time on other staff!