The Suffolk Hotel

The breakfast was disappointing, a small basic poor quality continental selection, with chargeable extras a basic drink such as latte at £4.50 and sizeable charging for cooked breakfast, non of which was mentioned in the website. We opted to walk the 150 metres to the Costa up the street, we would have been happy to pay for breakfast if it had been offered at time of booking.

On arrival no booking
Managed to find us a room for the first night which was nice had a kitchen but no running water in the sink ???
Had to change rooms for second night, room very small compared to first night and then the toilet would not flush … we were staying here for our friends wedding very disappointed, however staff were accommodating and did come in early for us on the Saturday for breakfast

Beware, although it says breakfast is included, that’s is only a continental breakfast. If you want someone cooked, even eggs in toast, that’s an extra £13ish per person.

Strange to not have certain facilities in room. Fork but no knife. No fridge even though there is a kitchen.

Booked a double room and was put into a single of which when checking on the website our rooms images where in the single section. We arrived a bit late so no staff was around to sort anything out, even tho it was apparently a doubt room it was not set up for it. With only having one towel/ glass ext.. so even after a very long day we couldn’t have a proper shower and clean. in the end we checked out on the Saturday morning instead of staying the extra night and had to go and pay out again to stay in a travel lodge. Of which even if it was advertised correctly as a double room we would not have picked to stay at this establishment.

Very hot rooms with no ac. No hot water in shower

De kamer had geen airco of ventilator en was echt enorm warm. Een raam open doen kon niet ivm de vele duiven die naar binnen vliegen. Het was nu pas rond de 23 graden, in hoog zomer lijkt het me niet te doen om in de kamer te verblijven. Via booking had ik ontbijt geboekt, maar die blijkt niet ontbijt waardig. Voor een fatsoenlijk ontbijt moet je 12,95 pond extra betalen. Wij zijn gewoon elke dag naar de Tesco gegaan die op 3 minuten loopafstand is. Een stuk voordeliger en ook smakelijker.

No breakfast buffet, you need to order and anything outside continental needs to be paid for, rooms are small, poorly cleaned, warm and windows can not be opened due to pigeons. In four days the room was once cleaned, but towels not renewed. You feel the hotel hardly survives and anything that is a cost needs to be kept to a minimum.

There is nothing that we didnt like

Given a cosy double instead of a double. 4ft bed for 2 people attached to a wall so very uncomfortable. Restaurant closed at 8.30 and when we went for breakfast we were informed it was a continental breakfast which we were not aware of. £12.95pp to upgrade to a cooked breakfast. it's a joke. A building site next door so scaffolding was being erected at 8am so couldn't sleep.
Could be so much better because the rooms are nice but make sure you get the correct allocation.

It wasn’t very clean. Stairs had stains, a strong smell of food in the hallways, Walls are thin so could hear everything . The floor wasn’t hoovered when I arrived to my room

No actual staff on site so we had a small problem but had to send messages to get some help , manager came straight down to sort problem and upgraded our room . Seems the bar n reception isnt open on sundays . Ideal location and new room very spacious and welcoming