Santa Smart Hotel

Hotels
•
Velinn
8.2 (1022 reviews)
Avenida Luis Massa, 1198 , Ilhabela , br

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Luggage storage
Tour desk
Massage services
See all facilities

Review Highlights

Pros:
Attentive staff
Good breakfast
Attractive pool area
Cons:
Sewage smell in room
Noise from air conditioning
Limited café hours

Categories

Cleanliness
7.59
There were complaints about a strong sewage smell in the room.
Service
9.06
Consistently mentioned as attentive and friendly.
Location
8.1
Close to the beach and central area but somewhat isolated.
Room Quality
7.55
Complaints about noise from the air conditioning and old facilities.
Amenities
8.58
Pool and garden facilities appreciated, but could benefit from some updates.
Value for Money
8.04
Good value considering breakfast and services offered.
Food and Beverage
8.59
Breakfast was praised, although some request for earlier service.
Overall Experience
8.06
Guests reported a pleasant stay with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:32

Property Description

Outdoor Swimming Pool and Wet Bar

VELINN Hotel Santa Tereza offers a refreshing outdoor swimming pool and a trendy wet bar, perfect for guests to unwind and socialize. The pool views add a touch of serenity to your stay, creating a relaxing atmosphere to enjoy your vacation.

Comfortable Rooms with Essential Amenities

Each room at the 3-star VELINN Hotel Santa Tereza is thoughtfully equipped with a desk, TV, air conditioning, and wardrobe, ensuring a comfortable and convenient stay for every guest. The garden and pool views from the accommodations provide a pleasant backdrop to your relaxation.

Attentive Multilingual Staff

The hotel boasts a 24-hour front desk where friendly staff fluent in Portuguese and Spanish are available to assist you anytime. Their dedication to exceptional service ensures that your needs are met promptly and professionally.

Book your stay at VELINN Hotel Santa Tereza now to experience a perfect blend of comfort, relaxation, and attentive service.

Important information:

Please note that the property charges an optional 10% service charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.2
Based on 1022 reviews
Cleanliness: 7.59
Service: 9.06
Location: 8.1
Room Quality: 7.55
Amenities: 8.58
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.06
D
Daniele • family_with_children • br
8
2026-03-20 • via Nuitee
D
Dani • couple • cl
8
Pros:

Amabilidad

2026-03-20 • via Nuitee
P
Pena • couple • br
10
2026-03-18 • via Nuitee
A
Amyr • solo_traveller • br
9
2026-03-17 • via Nuitee
B
Brenda • couple • br
10
Pros:

Adoramos o quarto, bem limpinho, organizado, a pousada é uma delícia!

2026-03-15 • via Nuitee
R
Rogerio Jordan • couple • br
10
2026-03-13 • via Nuitee
A
Aracy • couple • cl
8
VOLVERIA SIN DUDA ALGUNA
Pros:

Excelente desayuno, variado y completo, el hospedaje era limpio y muy cómodo, la ducha el agua espectacular, el personal 10/10 , Sara y Laidy excelentes personas, me atendieron muy bien, me ayuda con información, a conseguir taxis, a calentar agua por que me dolia el estómago y queria una fusión, ellas fueron muy amables por parte del personal. También me gusto mucho la ubicación a 15 min caminando esta Vila, y playa a 5 minutos , onibus pasa fuera del hotel y en el puedes llegar a cualquier parte.

Cons:

La tapa del baño un poquito vieja

2026-03-12 • via Nuitee
W
Wilhans • couple • br
8
Pros:

Boa localização, café da manhã ok, a limpeza do quarto deixa a desejar, ficamos 4 dias e não fizeram limpeza nenhum dia, nem trocaram as toalhas.

Cons:

Que não fizeram limpeza dos quartos durante nossa estadia de 4 dias

2026-03-08 • via Nuitee
F
Flavio Palomo • couple • br
9
2026-03-04 • via Nuitee
O
Oliveira • couple • br
4
2026-03-03 • via Nuitee
K
Keila Beatriz • couple • br
9
Pros:

Piscinas, decoração e café da manhã

2026-03-03 • via Nuitee
K
Kelly • couple • br
9
Uma delícia
Pros:

Do atendimento as instalações, perfeito

2026-03-01 • via Nuitee
C
Camilly • couple • br
8
Foi ótimo, localização perto do centro, de fácil acesso. Muito bom café da manhã e custo benefício! Piscina linda
Pros:

Todos os funcionários muito educados e simpáticos.

Cons:

No serviço de quarto não trocaram os lençóis de cama, fez bastante falta. Travesseiros gastos, me deixou com bastante dor no pescoço.

2026-02-28 • via Nuitee
C
Camilo • couple • br
5
2026-02-26 • via Nuitee
E
Eduardo • couple • br
10
Pros:

Piscina super agradável café da manhã bem completo

2026-02-26 • via Nuitee
C
Carlota • couple • pt
8
Perfeito para passar um par de dias.
Pros:

A Amabilidad do Staff era excepcional

Cons:

Talvez mencionar que a conexión con a internet no era a melhor más pode ser da chiva forte, e o se acondicionado fazia barullo

2026-02-25 • via Nuitee
D
Délisson • couple • br
5
Pros:

Piscina , mesa de sinuca e estacionamento grande área e lazer

Cons:

Ar condicionado velho, janelas antigas chuveiro pequeno

2026-02-25 • via Nuitee
R
Raíssa • couple • br
5
Ruim para o valor cobrado.
Pros:

Café da manhã e assistência da recepção.

Cons:

Ar condicionado com refrigeração ruim, tivemos que tirar o filtro que estava cheio de sujeira e limpá-los.
Não existe limpeza dos quartos e troca das toalhas.

2026-02-23 • via Nuitee
M
Maria Isabelle • couple • br
1
2026-02-14 • via Nuitee
D
Daniela • couple • br
10
Pros:

A localização é mto boa. A educação das funcionárias. O café da manhã é bom, a limpeza do quarto. Voltarei mais vezes.

2026-02-12 • via Nuitee