Heritage Hotel

Just didn’t feel comfortable very noisy

My room was on a balcony shared with noisy neighbours and my room was a rather small and cramped. However it was clean and tidy and very reasonable value for money

I Would like to thank staff member ABBY for her service on getting ne book in to hotel .

A comfortable budget room for a 1 or 2 night stay. Recommend an ensuite

I had to wear earplugs as there was a motor running continually outside our room.

2Nd night worse for noise than 1st.. no fault of staff, men drinking, yapping, men most wouldn't want to tell to stop it, including me, even after 1am.. then council sweepers at 5am, so loud, impossible to rest there sadly... also one of the men wiped poo on toilet wall and many seemed unwell, loud coughs in morning.. never again, but staff were great!

grand old Heritage building on the river. Beautiful parklands Close to food nice hot shower

bit noisy in the morning - woken by council blowing paths & vehicle street sweepers at 5 a.m. Very noisy way too early!

bit noisy at night at the hotel downstairs, and the neighbour in the room and on balcony til 1am

i miss sleep ✨💖✨

Good rates, good food. Bit of noise from playground over road at night

Hotel was fantastic a must stay.
Just a note that I had no remotes for A/C or TV in my room but did not require them.
Great morning views from balcony.

Great location , friendly helpful staff comfortable room

For the price of the rooms, and the location.

It's a beautiful old hotel. Rooms were clean, but extremely hot. Bathroom was a bit disappointing but did us well for an overnight stay. Staff friendly. Food was good. Train staff on pricing before they deal with public. Stairs to rooms need more light otherwise it could be devastating to hotel and persons using dark areas.

Nice firendly staff, good place to stay

It was great

It's a beautiful building/premises.
Staff ethics are professional, polite and respectfully sound.
Thank you Heritage Hotel Rockhampton.

I liked the options for room size

This is my second stay at Heritage. I did not have any troubles whatsoever. The only thing I would strongly recommend is that the aircon in room 5 should be changed urgently.

Very clean

The staff were friendly and helpful from the beginning as I didn't know where the entrance was but inside they were rushed as it was busy at the bar. After walking up 5 flights of stairs, I opened the door toa "sauna" even with the fan on. Having a 5 year old, the toilets being right down the other end of the hallway, this ended up being hard. The next morning when we we're supposed to leave, rushing to the toilets at 6am turned out to be a very long day in end as we were completely locked out of the room until a staff member finally showed up at 2.30pm. she was really good and very apologetic about the situation and did everything she could to get a manager in to supply keys to open the door so we could finally leave. A gentleman in the room opposite was very kind enough to phone the 'out of hours' number- TWICE but no-one answered. When I confronted the manager about this, all he had to say was that he left it at work and didn't think it would be a big deal because it was Sunday.

I will not recommend this place toany of my family and friends at all.I wasn't even offered any type ofcompensation for having towait for anyone.Cleaners don't go in there on Sundays to clean or get the rooms prepped for new customers to check in as they don't docheck ins on that day. Dirty linen lying around, rubbish bins not emptied for a whole day.

Not exactly ideal

Very friendly staff, great downstairs bar, nice quiet stay