Hotel Mac

No breakfast. Wasn't expecting one. This is a very interesting hotel. We stayed in the Annex, which is a little hard to find. It does not look impressive from the outside but the interior decor is beautiful and unusual with high ceilings, wood panelling, a nice sitting room and eating area, brand new bathroom with marble floors. Compared to what you get for twice as much in Berkeley, or SF, it's a good deal.

A lovely hotel! So comfy, clean, and beautifully decorated. I enjoyed the restaurant downstairs and cafes in the neighborhood. Would definitely stay here again. Highly recommended.

This place was quaint and very clean. the bed was comfortable and had great little details around the space.

This place is absolutely beautiful. Softest towels ever in a hotel stay. Very clean. Very comfortable bed. Kitchen is cute very clean Love the Kerrig and they offered Decaf coffee Extra blankets and pillows. I recommend this hotel. I feel I got the 5 star room. I scored.
Very happy customer.

We arrived at night and it was a little bit hard to find our unit. However, once we got in, it was very nice. Just be sure to read your instructions all the way through before you get there and it will be much easier.

This hotel has three closely-located buildings; the original hotel and then two large-ish buildings across the street which you access from a different avenue (Railroad Avenue). We stayed in the closer Annex building, which appears to have three guest rooms. Our room was perfect, clean, and quiet — even with the railroad running parallel to Railroad Avenue. Two free bottles of water; auto-cup coffee/tea, kitchenette. Very comfortable and cozy room. Recommended that they provide more than the single roll of toilet paper which was already opened and out - could not find another one inside the room. i suspect the room attendant missed that accidentally. Great shower. Comfy bed. I would not recommend the limited-space gated parking; just find some street parking. There is ample street parking on the Railroad Ave side for the two other buildings; parking is sketchy because homeless folks live in the cars in the ample parking, and spend the day tinkering - they were not intrusive, but it was something we were not accustomed to seeing. There is no hotel lobby per se - they do “contactless entry”. We received an email with door and room codes and only communicated with staff through text. Early check in and late check in are available for additional fees, which you may be charged for if you use your door code earlier than check in at 3 pm or after checkout at 11 am, unless you have advance permission. We would stay here again, despite the learning curve.

Nice, clean, and surprisingly beautiful room! The restaurant is also amazing!

Very nice and clean room. Comfortable! Everything was contactless, so I never saw anyone.

It is in a cute part of Richmond, an area we'd never explored before. Lots of interesting shops.

Richmond Point, of which the Hotel Mac is at its center, is a wonderful little neighborhood.

I stay at cottage. So, feel like home

The neighbor behind 103 has a really loud dryer

This is the second time we have stayed there and a few things need to be fixed. Unfortunately the fireplace did not work and that was half the reason we booked that particular room. The TV in the bedroom is way to small and does not have the same channels that the living room TV has. Both remotes needed batteries. The bedroom wall socket cover fell off when my husband went to plug in his phone charger and on the other side of the bed both sockets were full, no place to plug in a charger or anything else. Restaurant was wonderful though.

A cozy room in an historic hotel. Very spacious with a comfortable bed and lovely restaurant right downstairs. The hotel is in the middle of a cute Main Street. Would stay again!

The worst hotel experience of my life.
The parking lot is a lie, the gate code they give you does not work.
The hotel rooms are not actually at the address they give, they provide the real address on your check in date. The actual address is on a sketchy street riddled with homeless people along train tracks. I arrived alone at night and outside of my room was a man in a ski mask staring at me as I tried to gather my things. Terrified, I went to the restaurant they own in tears trying to figure out what to do. A host at the restaurant got in my car and drove with me to the other building to escort me in. Totally uncomfortable, but very nice of him to help me.
There is no front desk or onsite hotel staff and it does not feel safe.
It is extremely loud, as trains pass by outside your window all night long.
The walls are dirty, the vents are caked with dust, the bed is so hard and uncomfortable, the phone and refrigerator do not work.
The hotel will charge you a $150 cleaning fee for pets even though they don’t tell you about this until after the fact. They claim to be pet friendly but they wait until you're locked into the reservation to divulge the pet policy buried in the bottom of an email, not mentioned anywhere during the booking process.
Hilariously, my dog is a service dog who absolutely left no trace and they are illegally trying to charge a cleaning fee for him being there and now I have to take legal action.
An all around nightmare of a place that tries to profit by using the “gotcha” business model. The receptionist finds joy in being an awful human being.

The parking lot is a lie, the gate code they give you does not work.
The hotel rooms are not actually at the address they give, they provide the real address on your check in date. The actual address is on a sketchy street riddled with homeless people along train tracks. I arrived alone at night and outside of my room was a man in a ski mask staring at me as I tried to gather my things. Terrified, I went to the restaurant they own in tears trying to figure out what to do. A host at the restaurant got in my car and drove with me to the other building to escort me in. Totally uncomfortable, but very nice of him to help me.
There is no front desk or onsite hotel staff and it does not feel safe.
It is extremely loud, as trains pass by outside your window all night long.
The walls are dirty, the vents are caked with dust, the bed was so hard and uncomfortable, the phone and refrigerator do not work.
The hotel will charge you a cleaning fee for pets even though they don’t tell you about this until after the fact. They claim to be pet friendly but there is a secret set of rules they don’t divulge.
Hilariously, my dog is a service dog who absolutely left no trace and they are illegally trying to charge a cleaning fee for him being there. I am taking legal action.
An all around nightmare of a place that tries to profit by using the “gotcha” business model. The receptionist finds joy in being an awful human being.

A nice hotel staff was friendly

The convenience of staying at this hotel is amazing

Room had a lot of rotted wood around the baseboards. Heater took very long to warm up room. But the bed was comfortable! Very convenient check in. Just needs some TLC