Canopy by Hilton Portland Pearl District

Staff was very nice although I called twice for toilet paper. I kept in mind maybe it was busy downstairs but also felt ignored as I had to call second time.

Room was too cold

Loved the water refill stations on each floor, the gym view was amazing. Staff very friendly and bar dinner menu was delicious

We had a great stay at Canopy by Hilton Portland Pearl District. The location was perfect—close to Powell’s Books, Screen Door, with easy freeway access and the metro nearby, which made getting around really convenient.

The hotel has a stylish boutique vibe, and our room was spacious and very comfortable for two people. The king bed and pillows were especially cozy, and we appreciated having plenty of outlets and charging ports for our devices. I loved that we had access to the the ice machine, water refill station and microwave close to the elevator. Bonus: free coffee and cold water in the lobby sitting area, there's a gym on the top floor and roof top access.

The staff were friendly enough and helpful when needed. I would definitely stay here again.

Excellent customer service especially by JR! Same way to Lacey and Allegra.
Thank you for the breakfast credit.

Location

Easy and fast check in. Everyone we interacted with had a smile and was helpful. Room was clean and spacious. Has pretty much everything you need and within Walking distance to most of the Pearl district and commuter travel. Would recommend.

Easy check-in-out. Good valet service. Decent room. Great location.

We enjoyed our stay at Canopy. Location is great is in what feels like a safe neighborhood. Great coffee spots, restaurants and shopping all in walking distance. While the front desk staff were nice and pleasant - as other reviews state there is not always someone at the desk and don’t answer the hotel phone. If you are looking for high touch service and concierge services this is not the place for you. Room was great - only issue is the mattresses are well past their prime and are worn down and not good for you back.

Convenient to the train station and public transportation, this hotel is on the edge of the Pearl District. The area appears long past its prime, but there are an abundance of restaurants in easy walking distance. Powell's City of Books is also very close by.

The hotel itself is industrial chic, with high ceilings and exposed pipes in the lobby, concrete floors and thin cotton rugs in the rooms. Our king-bedded room faced noisy 9th St. There's a TV mounted on the wall opposite the bed, getting Netflix and YouTube in addition to cable channels. There's an alcove with enough room for suitcases and clothing. The bathroom has good counter space as well as some small shelves. There's a large shower, no tub. Amenities include hand soap and lotion in pump dispensers on the sink, wall-mounted body wash, shampoo, and conditioner in the shower.

There's no refrigerator, but there's a cooling drawer. A communal microwave is in the hall. There's a Nespresso for your coffee.

Valet parking is $55, or you can self park in the open lot across the street for $32.

The restaurant serves breakfast, though while we were there fully a third of the menu was not available. If you have the $15 daily credit, that probably won't be enough though self-serve coffee is complimentary,

While the facility itself is fine, our experience was truly substandard. Super shout out to Maria, who not only made a fine cocktail but helped serve breakfast one morning and even helped check us out. The rest of the staff we encountered ranged from pleasant to indifferent. Without going into detail, which we're taking up with the hotel, we had issues with room equipment, housekeeping, and the restaurant. Based on this, while we might stay at another Canopy, we would not recommend this one. Go down the street to the Hampton Inn instead.

Quick tip: even if you check in with the app, be sure to go to the front desk. The digital key was temperamental. Ask about the "cocktail of the day" - the front desk and bartender don't agree on that. And ask about whether to expect daily housekeeping. I also noticed that the person in front of us was told she could request a refrigerator if she wanted one - that detail was left out for us.

Location
Quiet
Comfortable beds

Warm atmosphere and convenient amenities. Great room layout.

Check in was a nightmare! We had a group of 14 checking in and some rooms were," not available" when we arrived and so some in our group had to be accommodated in different room arrangements. One of the rooms that we were given was dirty and the linens were in a heap on the floor, we waited over an hour for it to be cleaned. The microwave on floor 7 was broken and the ice machine wasn't working either. Upon checkout there was a mystery room service charge of $48. That was not ours and we couldn't get a receipt for valet parking that we needed to submit for reimbursement. SURPRISE, you have to pay $50. Per night for parking and it is not covered nor is it secure. All in all I consider myself lucky, as I was leaving another guest was coming in to report her car was broken into and they told her ," sorry out parking is handled by a third party and we don't have anything to do with it ."

Great location
Great price
Clean rooms and upgraded facility
Nice staff

The Canopy is a beautiful, modern, trendy, and clean space in the Pearl. Was here for a business trip and the ample multifunctional and flex spaces for work, socializing, and dining are great. Customer service is also top tier; Appreciative of Christian and Israel for the gracious, warm welcome and always going above and beyond for guests!