Tru By Hilton Jacksonville St Johns Town Center

Hotels
•
Tru by Hilton
8.7 (661 reviews)
4640 Tropea Way , Jacksonville , US
+1 904-420-4200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
clean
comfortable
good location
friendly staff
Cons:
high pet fee
room not cleaned
breakfast quality issues

Categories

Cleanliness
8.45
Many reviews mention cleanliness positively, though there are concerns about room cleaning during the stay.
Service
8.95
The service received positive feedback with mentions of friendly staff and prompt resolution of issues.
Location
9.05
Frequent mentions of excellent location close to restaurants and shopping.
Room Quality
8.65
General comfort and spaciousness were noted positively.
Amenities
8.55
Amenities include a pool table and accessibility, contributing positively to guest experience.
Value for Money
8.75
Value noted with respect to location and comfort despite some concerns over fees.
Food and Beverage
8.35
Some positive feedback on breakfast, but concerns about quality and variety were mentioned.
Overall Experience
8.85
Overall pleasant experiences noted with some issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:34

Property Description

Modern Comfort and Convenience
Tru By Hilton Jacksonville St Johns Town Center offers a contemporary stay in Jacksonville, boasting a fitness center and air-conditioned rooms with free WiFi. Each room features a private bathroom and a work desk for your convenience.

Exceptional Amenities
Enjoy a relaxing stay with complimentary toiletries and in-room entertainment with a TV. The non-smoking property ensures a comfortable environment for all guests. The accommodating staff is readily available at the reception to assist you throughout your stay.

Convenient Location
Situated near popular attractions like EverBank Field and Jacksonville Beach Golf Club, this 3-star hotel is the perfect choice for both leisure and business travelers. Book your stay at Tru By Hilton Jacksonville St Johns Town Center for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

8.7
Based on 661 reviews
Cleanliness: 8.45
Service: 8.95
Location: 9.05
Room Quality: 8.65
Amenities: 8.55
Value for Money: 8.75
Food and Beverage: 8.35
Overall Experience: 8.85
M
Malik • couple • us
10
2026-10-27 • via Nuitee
J
James • couple • us
3
Wish we were at the Hyatt (delightful property) where my daughter stayed.
Pros:

Only location

Cons:

Sub standard quality and limited selection of breakfast. Guests were depositing food in the trash… Squeaky bed, the AC was moaning, staff complacent. Property was a bit tired. Much better value with other hotel chains - eg Hyatt for similar room rates. Good location.

2026-10-21 • via Nuitee
D
Desta • extended_group • us
9
Pros:

Property was very clean and staff were courteous and attentive. Location was excellent, all stores and restaurants available. Lots of parking at the hotel.

2026-10-20 • via Nuitee
H
Hernán • solo_traveller • co
10
Pros:

Yes

Cons:

Yes

2026-10-19 • via Nuitee
M
MARCIA • couple • us
9
2026-10-19 • via Nuitee
A
Anderson • extended_group • us
10
2026-10-19 • via Nuitee
K
Kit • solo_traveller • us
8
I’d con from a harrowing experience at Mayo and the staff at Tru Hilton was a much needed respite. The staff was especia
Pros:

It was close to the Mayo Clinic

Cons:

It was perfectly fine.

2026-10-16 • via Nuitee
D
diana • couple • us
5
2026-10-16 • via Nuitee
M
María Eugenia • couple • es
8
Pros:

La habitacion muy grande y la cama muy grande y cómoda. La limpieza. El desayuno miy bueno.

Cons:

Me cobraron más que el importe que figuraba en la reserva de Booking, no atendieron a razones. No me parece serio.

2026-10-16 • via Nuitee
G
Germán • family_with_children • co
10
Pros:

La ubicación es perfecta.

2026-10-14 • via Nuitee
J
Jennifer • family_with_children • us
8
2026-10-12 • via Nuitee
K
Keith • solo_traveller • us
9
Great value for Great location
Pros:

Great safe location with easily walkable restaurants and stores. Less than 20 minutes from downtown. Nice complimentary self serve hot breakfast.

Cons:

Thin pillows, but were fine doubled up

2026-10-11 • via Nuitee
C
Casey • solo_traveller • us
10
Pros:

Very clean, location was great.

Cons:

N/a

2026-10-10 • via Nuitee
N
Neil • couple • us
10
TRU was very clean and staff were exceptional.
Pros:

Very clean

Cons:

Nothing

2026-10-09 • via Nuitee
T
THANH-QUY THI • solo_traveller • us
8
2026-10-09 • via Nuitee
S
Susie • couple • us
2
2026-10-09 • via Nuitee
J
Juan • couple • us
10
A hilton hotel using bed platform very hard
Pros:

Very clean

Cons:

Mattress are hard

2026-10-08 • via Nuitee
S
SANDRA BERENICE • couple • mx
8
Buena
Pros:

La ubicación

Cons:

Los colchones satan vencidos

2026-09-18 • via Nuitee
L
Lawren P • solo_traveller • us
10
2026-09-13 • via Nuitee
D
Darren • solo_traveller • us
10
Pros:

Clean

2026-09-04 • via Nuitee