Tru By Hilton Jacksonville St Johns Town Center

Hotels
•
Tru by Hilton
8.7 (598 reviews)
4640 Tropea Way , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
clean
comfortable
good location
friendly staff
Cons:
high pet fee
room not cleaned
breakfast quality issues

Categories

Cleanliness
8.45
Many reviews mention cleanliness positively, though there are concerns about room cleaning during the stay.
Service
8.95
The service received positive feedback with mentions of friendly staff and prompt resolution of issues.
Location
9.05
Frequent mentions of excellent location close to restaurants and shopping.
Room Quality
8.65
General comfort and spaciousness were noted positively.
Amenities
8.55
Amenities include a pool table and accessibility, contributing positively to guest experience.
Value for Money
8.75
Value noted with respect to location and comfort despite some concerns over fees.
Food and Beverage
8.35
Some positive feedback on breakfast, but concerns about quality and variety were mentioned.
Overall Experience
8.85
Overall pleasant experiences noted with some issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:34

Property Description

Modern Comfort and Convenience
Tru By Hilton Jacksonville St Johns Town Center offers a contemporary stay in Jacksonville, boasting a fitness center and air-conditioned rooms with free WiFi. Each room features a private bathroom and a work desk for your convenience.

Exceptional Amenities
Enjoy a relaxing stay with complimentary toiletries and in-room entertainment with a TV. The non-smoking property ensures a comfortable environment for all guests. The accommodating staff is readily available at the reception to assist you throughout your stay.

Convenient Location
Situated near popular attractions like EverBank Field and Jacksonville Beach Golf Club, this 3-star hotel is the perfect choice for both leisure and business travelers. Book your stay at Tru By Hilton Jacksonville St Johns Town Center for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 598 reviews
Cleanliness: 8.45
Service: 8.95
Location: 9.05
Room Quality: 8.65
Amenities: 8.55
Value for Money: 8.75
Food and Beverage: 8.35
Overall Experience: 8.85
S
SHEREKA • couple • us
10
2026-04-20 • via Nuitee
G
Glenda • family_with_children • us
10
We had a wonderful time playing pool. The rooms were comfortable and clean.
Pros:

It was clean and loved the fun amenities and atmosphere

2026-04-20 • via Nuitee
L
Larry • solo_traveller • us
10
2026-04-19 • via Nuitee
C
Calvin • solo_traveller • us
9
Pros:

Location to stores and restaurants

2026-04-17 • via Nuitee
M
Marquita • solo_traveller • us
9
2026-04-14 • via Nuitee
K
Ketra Luke • solo_traveller • us
9
Great experience!
Pros:

We loved the location to St. John's Town Center and all the amenities! The room was clean, kinda smaller than we anticipated but it served its purpose. The bed was very comfortable and we rested well each time we slept. Breakfast was basic, but decent. The TV had a welcome sign with my name which was very intimate and I loved that!

Cons:

I am still old school so I do like being able to iron whatever I need but the ironing board didn't work and kept slipping so we had to place it on the table to use it.

Room size didn't allow for a couch. Had a chair and small bench.

2026-04-14 • via Nuitee
S
SLUSHY • solo_traveller • us
8
Pros:

Everything was nice, really have no complaints.

Cons:

Trash liners not in catch cans. Not sure if this is the new norm. Really a Minor complaint.

2026-04-13 • via Nuitee
R
Raneisha • couple • us
10
Pros:

Great customer service and breakfast options

Cons:

Everything was amazing

2026-04-08 • via Nuitee
T
Tina • family_with_children • us
10
2026-04-03 • via Nuitee
R
Ronda • couple • us
1
2026-03-30 • via Nuitee
M
Michael • couple • us
10
2026-03-30 • via Nuitee
T
tiffany • couple • us
10
2026-03-29 • via Nuitee
C
Christina • family_with_children • us
10
2026-03-25 • via Nuitee
N
Nycosha • couple • us
10
Enjoyed stay from arrival to departure. no complaints nice service clean comfortable rooms & helpful staff
Pros:

Everything about this stay was perfect From service to cleanliness. Always a go to stay

Cons:

N/A

2026-03-24 • via Nuitee
J
Jose • couple • us
10
2026-03-23 • via Nuitee
L
LHH_7 • Solo travel
8
very good
Pros:

Location is pretty onvenient with sufficient parking. The room was very small and I hadn't realized the desk was super little and no coffee maker, but it was very clean and quiet.

2026-03-22 • via Tripadvisor
K
KELLY • solo_traveller • us
10
Pros:

Location to lots of shopping and dining options, everything really!

2026-03-21 • via Nuitee
S
Stephen • couple • us
10
2026-03-21 • via Nuitee
A
Angel • couple • us
10
2026-03-21 • via Nuitee
J
Jose Luis • extended_group • co
10
Hotel recomendado
Pros:

muy completo y bien surtido
bien atendido

2026-03-20 • via Nuitee