Tru By Hilton Jacksonville St Johns Town Center

Hotels
•
Tru by Hilton
8.7 (626 reviews)
4640 Tropea Way , Jacksonville , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
clean
comfortable
good location
friendly staff
Cons:
high pet fee
room not cleaned
breakfast quality issues

Categories

Cleanliness
8.45
Many reviews mention cleanliness positively, though there are concerns about room cleaning during the stay.
Service
8.95
The service received positive feedback with mentions of friendly staff and prompt resolution of issues.
Location
9.05
Frequent mentions of excellent location close to restaurants and shopping.
Room Quality
8.65
General comfort and spaciousness were noted positively.
Amenities
8.55
Amenities include a pool table and accessibility, contributing positively to guest experience.
Value for Money
8.75
Value noted with respect to location and comfort despite some concerns over fees.
Food and Beverage
8.35
Some positive feedback on breakfast, but concerns about quality and variety were mentioned.
Overall Experience
8.85
Overall pleasant experiences noted with some issues mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:34

Property Description

Modern Comfort and Convenience
Tru By Hilton Jacksonville St Johns Town Center offers a contemporary stay in Jacksonville, boasting a fitness center and air-conditioned rooms with free WiFi. Each room features a private bathroom and a work desk for your convenience.

Exceptional Amenities
Enjoy a relaxing stay with complimentary toiletries and in-room entertainment with a TV. The non-smoking property ensures a comfortable environment for all guests. The accommodating staff is readily available at the reception to assist you throughout your stay.

Convenient Location
Situated near popular attractions like EverBank Field and Jacksonville Beach Golf Club, this 3-star hotel is the perfect choice for both leisure and business travelers. Book your stay at Tru By Hilton Jacksonville St Johns Town Center for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 626 reviews
Cleanliness: 8.45
Service: 8.95
Location: 9.05
Room Quality: 8.65
Amenities: 8.55
Value for Money: 8.75
Food and Beverage: 8.35
Overall Experience: 8.85
Z
Zeleniak • solo_traveller • us
10
2026-06-27 • via Nuitee
K
Kimberly • family_with_children • us
7
Overall the state was good. It was pleasant.
Pros:

Breakfast was fine. It was closed to where we supposed to be the next day.

Cons:

We needed a late check out about 2 hours but they was unable to help us. Was willing to pay for the 2 hours. But they still was not willing to help us.

2026-06-27 • via Nuitee
J
Jackson • couple • us
9
The hotel was nice and the front desk employee customer service was exceptional.
Pros:

Location

Cons:

NA

2026-06-27 • via Nuitee
M
Michelin • couple • us
7
2026-06-26 • via Nuitee
C
Candace • family_with_children • us
10
2026-06-25 • via Nuitee
E
Eric • couple • us
10
2026-06-24 • via Nuitee
V
Vinesh • solo_traveller • us
10
Great experience!
Pros:

Everything was fantastic. I'm definitely coming back to stay again this weekend coming up.

Cons:

No complaints, everything was great.

2026-06-23 • via Nuitee
D
Dulcimar • solo_traveller • br
8
Vale a pena
Pros:

O café bem básico

Cons:

Do café

2026-06-21 • via Nuitee
M
Michael • family_with_children • us
9
2026-06-20 • via Nuitee
L
Leida • solo_traveller • us
10
Pros:

Ubicación,, El Hotel muy bueno todo y muy amplio el cuarto.

2026-06-16 • via Nuitee
S
Steven • couple • us
1
2026-06-16 • via Nuitee
M
Miritabelle93 • solo_traveller • pr
10
2026-06-13 • via Nuitee
J
Jack • solo_traveller • us
10
2026-06-10 • via Nuitee
S
Shondedra • couple • us
8
Very comfy
Pros:

Great location

Cons:

Did not have a microwave in the room

2026-06-08 • via Nuitee
W
William & Janice • couple • us
7
First and last booking
Pros:

Clean

Cons:

Hard bed
Small compact room similar to MicroTel hotel
No Microwave in the guest rooms

2026-06-07 • via Nuitee
J
Jeanette • extended_group • us
9
My stay was very accommodating to my needs.
Pros:

I was very pleased with breakfast. I like the verity of hot and cold food and the many selections.

Cons:

The only thing I didn't care for is the hotel room didn't have a closed in closet, that's my only complaint. Not a deal breaker i would definitely stay again.

The ourside entryway into the hotel could use some pressure washing and repainting.

2026-06-04 • via Nuitee
S
Sashagay • family_with_children • us
9
2026-06-03 • via Nuitee
I
Ingram • couple • us
10
2026-06-02 • via Nuitee
V
Vanessa • couple • us
10
We enjoyed quick access to area - beaches and restaurants - had fun playing pool and available to purchase snacks in the
Pros:

Very convenient location - great breakfast - pool table and games available in the lobby.

Cons:

All was great

2026-06-01 • via Nuitee
A
Alana • solo_traveller • us
10
2026-05-26 • via Nuitee