Perry Lane Hotel, a Luxury Collection Hotel, Savannah

Für uns einfach DAS perfekte Stadthotel!!! Wir wurden von der bezaubernden Reign am Empfang sehr herzlich empfangen und mit einem Glas Champagner begrüßt. Jedes Detail des Hotels ist wunderschön gestaltet und es gibt überall Kunst zu entdecken. Tolle RooftopBar und schönes Restaurant im Erdgeschoss. Ein tolles und einzigartiges Erlebnis!!!

I attended a conference which included breakfast.

+ Friendliness of staff
+ Rooms
+ Spaciousness of Bathroom
+ Valet service
+ Rooftop bar

Randy Rodriguez was exceptional. The entire staff was gracious and attentive. They made us feel at home and had amazing hospitality and tailored suggestions for our stay and Randy went out of his way to ensure we had a memorable experience

We had a wonderful stay at the Perry Lane Hotel. The staff was incredibly friendly and welcoming, with special thanks to Robert and Julian, who truly went above and beyond. The hotel is perfectly situated between Savannah’s North and South Historic Districts, making it easy to explore the city on foot. The rooftop pool was a highlight, the gym was excellent, and the overall atmosphere was very family-friendly without sacrificing comfort or quality. I would absolutely stay here again and highly recommend it to anyone visiting Savannah.

. The service is insultingly substandard. Restaurant staff are slow, make mistakes and non responsive. Used glasses and bottles of previous guests were not removed from lobby coffee table. Concierge is useless, lazy and rude — either MIA during office ours or on the phone having people wait, and is not helpful. Food is mediocre. Even coffee takes extra long. They mistakenly added four nights of car parking fees to our bill. And argued about it even though we had NO car. They finally removed it from the bill but did not apologize. Service is totally infuriating let alone Marriot luxury property.

I stayed five nights at the Perry lane Hotel. I tried to work out how it got a rating of almost 5 stars on google and TripAdvisor. The only possible explanation I could come up with was great marketing.

When a hotel is in the luxury collection, number 1 rated and in the top price bracket there are expectations of a great experience . This hotel falls short in so may areas there are too many to mention, if your expectation is a high end, clean, guest forward experience, you would be better off staying at another property.

We stayed one day during the holidays. I am Ambassador with Marriott and this has to be one of the most overrated hotels I have been to in years. Lobby is extremely small. Service was terrible. They had a limited holiday menu for room service and when I called down to order, the guy was too lazy to tell me what the items were and told me they would send a menu up to my room. 20 minutes later I walked down to the restaurant and he said "oh we forgot to send it to you". When we ordered, they carried into our room with no cart and there were no tables to eat on. When we left, I used the parking valet card to text the service and got a message, they were hustling to get my car. We then sat outside for over 20 minutes when one of the workers walked up and asked if we were waiting on a car. He told us the text feature wasn't working and after a 30 minute wait, we finally got our car. An HOUR later I got a text saying a valet wasn't available. The only part of the valet app that worked was the part where I paid the tip which I paid as soon as I ordered the car. I would have not tipped had I known I would wait 30 minutes. They also charge $4 in the lobby for a small dip coffee that is average. For $500 a night, this is just a glorified Courtyard Marriott. The only positive is the neighborhood is beautiful but there is no way I would stay at this overpriced, tiny hotel again. JW or Grand Bohemian are much nicer options.

Full disclosure in that I have yet to stay here, however our children are there now and are truly enjoying this hotel. I just had to write about the wonderful experience I had when arranging an amenity to be sent to their room. Randy, the concierge, was an incredible professional who helped me coordinate this challenge from a distance. Clearly, this hotel is about service and customer satisfaction. Kudos to Randy for helping me put huge smiles on my children's and grandchildren's faces from afar. Thank you, Randy!

I stayed here for one night while visiting Savannah. The front desk staff was friendly and efficient and got me checked in quickly. I’m a Bonvoy member and also booked with Amex, so some of the perks may have been related to that, but I was pleasantly surprised to find a bottle of wine and macarons waiting in the room—a very nice touch. I was also upgraded to a corner king suite, which I appreciated.

When I arrived, there was a pack-and-play already set up in the room, which was odd since I hadn’t requested one. I mentioned it to the front desk when I went down for ice, and they promptly had it removed, which I appreciated.

There were a couple of downsides. I noticed a long dark hair on the bathroom sink—things happen, but it’s still unpleasant to see. Also, I had requested the concierge send me the code for a downtown Savannah speakeasy, she said she would text it to me. I asked twice and never received it. She mentioned she was new and needed to ask how to send it, which is understandable, but a follow-up text explaining why I didn’t receive it would have been nice.

The hotel itself is nice, and we had brunch at the restaurant, which was just okay. Savannah has so many great hotel and dining options that, despite the rewards perks and friendly front desk staff, I would likely choose to stay elsewhere next time.

The mattresses need to be replaced…. Soft and uncomfortable. The tv had many problems including a just plain worn out clicker… could not watch tv 2 of the 3 nites we stayed there. .., not quite luxury!!!!

An amazing experience! Perry Lane Hotel is an experience not just a place to sleep. Highly recommend the full hotel experience!

Beautiful property and amazing staff. Great location. Very clean and nicely decorated hotel. Staff is wonderful--everyone consistently demonstrating exceptional hospitality. Had a very minor issue in room and staff went above and beyond to address it quickly. Highly recommend.