Mercure Singapore On Stevens

Hotels
•
Mercure
7.8 (3136 reviews)
Orchard District 28 Stevens Road, #01-02 Singapore - 257878 , Singapore , SG
+65 6491 6100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location / well connected (MRT, buses, 7-11 nearby)
Helpful and friendly staff (multiple mentions of specific staff like Gopi and Ramesh)
Comfortable beds and generally comfortable stays
Very good breakfast / large variety
Shuttle service and convenient access to restaurants/complex
Cons:
Rooms often described as small
Reception issues: understaffed at busy times and slow check-in (intern inexperience)
Poor restaurant service and mixed quality for half-board dinners
Some staff unresponsive on administrative matters (invoice not sent)
No bar open in the evening / limited evening amenities
Lobby/reception area described as messy by at least one guest
Launderette considered expensive
Occasional noise at night / smells from nearby takeaway

Categories

Cleanliness
7.6
Minor cleanliness issues noted (messy lobby/reception, occasional cooking smell from adjacent shop) but no widespread housekeeping complaints; overall acceptable.
Service
8.3
Generally praised staff (several mentions of helpful, friendly and resourceful employees like Gopi and Ramesh); some service failures reported (slow/inefficient interns at reception, lack of response on invoice requests), producing a mixed-but-leaning-positive score.
Location
9
Very frequently highlighted as a strong point: well connected to MRT/buses, close to 7-11, quiet area with convenient shuttle — consistently positive in reviews.
Room Quality
7.2
Multiple comments about rooms being small (common complaint), though beds and general comfort were praised in some reviews; room size lowers this score.
Amenities
8
Good amenities noted (shuttle, breakfast variety, part of a complex with dining options); negatives include no evening bar some nights and an expensive launderette.
Value for Money
6.5
Several guests called the stay overpriced or not good value (small rooms vs price), so value perception is below average.
Food and Beverage
7
Breakfast receives strong praise (varied and lovely), but restaurant/half-board quality and service were criticized and coffee/barista style lacking — mixed overall.
Overall Experience
8.8
Majority of stays described as comfortable with excellent staff interactions and convenient location; isolated but significant negative experiences lower some guests' impressions, leading to a generally positive overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Luxurious Accommodations

Mercure Singapore On Stevens, located near the city's Central Business District, offers a luxurious stay in Singapore. Each room features a flat-screen TV, a kettle, and a private bathroom with complimentary toiletries.

Dining and Leisure Options

Indulge in a culinary journey with dining options from 14 in-house restaurants. Unwind by the outdoor swimming pool or stay active at the tennis court and health club. Guests can also enjoy a 20% discount on food and soft beverages during their stay.

Convenient Location and Services

Explore nearby attractions like Orchard Road, Singapore Botanic Gardens, and Marina Bay Sands with ease. With complimentary shuttle services to Orchard Road and a 24-hour front desk offering tour arrangements and concierge services, your stay at Mercure Singapore On Stevens will be both convenient and memorable.

Ready to experience luxury and convenience in Singapore? Book your stay at Mercure Singapore On Stevens now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Guest Reviews

7.8
Based on 3136 reviews
Cleanliness: 7.6
Service: 8.3
Location: 9
Room Quality: 7.2
Amenities: 8
Value for Money: 6.5
Food and Beverage: 7
Overall Experience: 8.8
V
Vitaly • solo_traveller • il
8
Pros:

Хорошие завтраки и ужины
Прекрасный бассейн
Приятный персонал
Близость к станции метро и улице Очард

Cons:

Когда в отеле появляется много китайских групп, организация завтраков становится хуже

2026-11-07 • via Nuitee
P
Pui • couple • my
8
2026-11-07 • via Nuitee
A
Anurada • family_with_children • lk
10
Mercure Singapore on Stevens. The hotel was very clean, comfortable, easy access to public transport
Pros:

I had a wonderful stay at Mercure Singapore on Stevens. The hotel was very clean, comfortable, and offered excellent value for money. The location is convenient, with easy access to public transportation. The staff were very friendly, welcoming, and helpful. My room had a beautiful view, which made my stay even more enjoyable.

I highly recommend this hotel to anyone planning a visit to Singapore. I would definitely love to stay here again!

Cons:

Nothing

2026-11-06 • via Nuitee
M
Musaab • solo_traveller • om
10
Pros:

Everything it’s good

Cons:

Nothing

2026-11-05 • via Nuitee
E
Evaldas • family_with_children • gb
10
2026-11-03 • via Nuitee
A
Ashwin • solo_traveller • in
8
Comfortable stay
Pros:

Location

Cons:

Small size rooms

2026-10-30 • via Nuitee
U
Urmi Nishat • family_with_children • au
10
Wonderful Staffs
Pros:

The Staff were absolutely fantastic! We had an emergency situation and the staff was really quick to help us even though it was very early in the morning. They are resourceful and very friendly.

2026-10-28 • via Nuitee
S
Samir • solo_traveller • in
9
Pros:

People at the reception were really helpful, espcially Gopi, who worked whole night and always answered every query with smile. Location is nice with metro and 7-11 at walking distance.

Cons:

Try to avoid interns at the reception during busy hours. They are good and friendly, but they are learning. You dont expect them to be efficient from the beginning. Hence they should be placed at free hours. For me it took almost 45 mins to checkin. The young girl was trying but everytime I ask her something, she had to ask to someone, wasting lots of time. It is not a complain but a suggestion. Also restaurant service should be more integrated in the hotel. I was asked to pay the restaurant bill separately instead of at the reception. Maybe the intern didnt know it well.

2026-10-27 • via Nuitee
E
Edward • family_with_children • gb
7
Review
Pros:

Room was a good size for the price. Location good.

Cons:

Food as part of the half board at night was very poor and wouldnt recommend. They didnt seem to know what they were doing in the restaurant.

2026-10-27 • via Nuitee
D
Dimitrios • couple • au
9
A good location if you want to be in a quieter part of town.
Pros:

Everything was comfortable and the availability of a shuttle was very convenient.

Cons:

There was n't a whole lot not to like, the location being in a quiet area meant that you did have to either walk a small distance or catch the shuttle to tour around.

2026-10-26 • via Nuitee
E
Enos Loraine Malema • solo_traveller • tz
3
2026-10-24 • via Nuitee
R
Rejane • couple • fr
10
Très agréable séjour.
Pros:

Le confort, le lit excellent, le petit déjeuner d une variété hallucinante, l’accueil, le personnel très professionnel et très aimable, la localisation.

Cons:

Tout était parfait.

2026-10-24 • via Nuitee
M
Malcolm • solo_traveller • au
8
2026-10-22 • via Nuitee
A
Anne • couple • gb
8
An overpriced 3 day break.
Pros:

Good location. Easy for transport links.

Cons:

Staff were not very friendly on our arrival. Not enough staff on reception at busy times. Launderette expensive for washing. Breakfast was lovely. No bar open in the evening.

2026-10-18 • via Nuitee
R
Ronald • solo_traveller • au
8
The staff are amazing. I would highly rexommend
Pros:

Not a Barista style

Cons:

Proper Barista style coffe

2026-10-18 • via Nuitee
K
Katherine Grace • extended_group • ph
2
This is totally disappointing.
Cons:

during our check out, we tried to ask the front office staff to kindly send our invoice to my email before checkout, however, until we reach Manila we didn't received any invoice. despite numerous follow ups, mercure staff is not responsive. Tried reaching booking.com as well to inform them to send our invoice. NO response was made on their side.

2026-10-13 • via Nuitee
N
Nigel • solo_traveller • au
8
Comfortable
Pros:

Location is good.

Cons:

Room was a little small

2026-10-12 • via Nuitee
M
Mariam Nansamba Iga • solo_traveller • ug
6
Comfortable
Pros:

The Customer Service was Excellent! All the staff were super supportive esp Mr. Ramesh at Concierge 👏🏿

Cons:

The lobby/Reception area looks messy .

2026-10-10 • via Nuitee
R
Rita • solo_traveller • au
3
Not too impressed, my favourite juice provided. Only one can given, though i paid for two nights.
Pros:

Checkin time 3pm, unsatisfactory after a long sleepless flight. Waiting in the reception area, after showing a receipt from booking.com. I was so tired i wasted the first day from exhaustion. Did not like the takeaway shop downstairs, with the smell of cooking in my washed hair. Rooms were ok, just not good value for money.

Cons:

Room size.

2026-10-07 • via Nuitee
T
TonyP67 • solo_traveller • au
9
Excellent choice for this area
Pros:

Well connected location close to MRT and buses
Was ideal location for my business trip
Modern hotel, comfortable with excellent facilities. Being part of a comlex with Novotel and a number of restaurants made for easy dining options if not travelling further afield.

Cons:

The queue for breakfast was sometimes challenging

2026-10-07 • via Nuitee