Mercure Singapore On Stevens

Hotels
•
Mercure
8.8 (2999 reviews)
Orchard District 28 Stevens Road, #01-02 Singapore - 257878 , Singapore , sg

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Children allowed

Facilities

Free beach shuttle
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location with shuttle bus service
Cons:
Long queues at check-in and checkout
Quality of breakfast food

Categories

Cleanliness
8.6
Rooms are clean but some are noted as tiny.
Service
9.7
Staff were consistently kind and attentive, with specific mentions of outstanding service.
Location
8.4
Location is a bit outside main attractions but has good transport options.
Room Quality
8.9
Rooms are spacious and comfortable.
Amenities
9.1
Nice pool and well-equipped gym.
Value for Money
8.9
Good rooms at good prices, possibly better in the past.
Food and Beverage
7.9
Breakfast quality was poor, with some dishes not fresh.
Overall Experience
8.9
Overall a positive experience with some service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:02

Property Description

Luxurious Accommodations

Mercure Singapore On Stevens, located near the city's Central Business District, offers a luxurious stay in Singapore. Each room features a flat-screen TV, a kettle, and a private bathroom with complimentary toiletries.

Dining and Leisure Options

Indulge in a culinary journey with dining options from 14 in-house restaurants. Unwind by the outdoor swimming pool or stay active at the tennis court and health club. Guests can also enjoy a 20% discount on food and soft beverages during their stay.

Convenient Location and Services

Explore nearby attractions like Orchard Road, Singapore Botanic Gardens, and Marina Bay Sands with ease. With complimentary shuttle services to Orchard Road and a 24-hour front desk offering tour arrangements and concierge services, your stay at Mercure Singapore On Stevens will be both convenient and memorable.

Ready to experience luxury and convenience in Singapore? Book your stay at Mercure Singapore On Stevens now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for S$ 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 2999 reviews
Cleanliness: 8.6
Service: 9.7
Location: 8.4
Room Quality: 8.9
Amenities: 9.1
Value for Money: 8.9
Food and Beverage: 7.9
Overall Experience: 8.9
S
Stylianos • couple • gr
10
Pros:

Great choice

2026-03-27 • via Nuitee
K
Kerian Devi • family_with_children • my
7
Pros:

The view and the staff, staff very helpful and friendly.

Cons:

No cupboard space to hang clothes, room a little small,difficulty in moving around.

2026-03-27 • via Nuitee
C
Caroline • couple • gb
10
Really lovely hotel, quite clean and friendly.
Pros:

Very clean, lots of facilities around, great pool.

Cons:

10 minute walk to train to get into city

2026-03-27 • via Nuitee
J
Jessica • solo_traveller • mn
10
2026-03-23 • via Nuitee
V
Vanda • solo_traveller • gb
8
Pros:

Plenty if areas to sit and eat

Cons:

Trains not very close

2026-03-23 • via Nuitee
D
Deborah • couple • gb
8
Great location only 10 mins walk to metro to get to anywhere in Singapore, Nazim , htl mgr was fab
Pros:

We found Nazim the hotel manager to be very helpful when we had several issues to deal with in our room. He looked after us well to make the end of our stay so much better than the start.

Cons:

The room very small with very small hanging space for about 5 hangers , didn’t like that you had clothes hanging right over the kettle and breakfast tray, towels and bath mats looked grubby and tatty, I wouldn’t give them to guests staying in my home let alone a hotel !! Floor was wet and very slippy in bedroom when returning one night and was quite dangerous. One bedside light didn’t work and never would as no fixtures which was pointless and it was needed as like to read in bed. Only one bedside table but not on the side where you needed to charge phones etc so not good as had to stack on the suitcases

2026-03-22 • via Nuitee
D
Dee • couple • gb
6
Good place nothing else to say
Pros:

Good

Cons:

Location good

2026-03-22 • via Nuitee
J
Julia • solo_traveller • us
10
Pros:

Wonderful staff, great breakfast.

2026-03-21 • via Nuitee
S
Stephen • couple • au
9
We enjoyed our stay at Mecure on Stevens, clean and modern hotel with great facilities.
Pros:

Hotel is reasonably priced and great location not far from Orchard Rd. The hotel has a convenient shuttle bus service to Orchard Rd & Train station.

Cons:

Breakfast quality was a little disappointing, but the service was exceptional.

2026-03-19 • via Nuitee
J
Jon • solo_traveller • tw
8
Pros:

Gym, pools excellent.room tv view from room,very good.staff helpful problems solved fast

Cons:

Locations not great for shops ,restaurants and food.

2026-03-19 • via Nuitee
S
Sarah • couple • gb
5
Adequate.
Pros:

Breakfast was good. The luggage porter was friendly and helpful. Our eventual room was good.

Cons:

We had booked a standard room and were sent to an already occupied room on the seventh floor. After a long wait we were given a suite on the tenth floor (good). Other problems: the lift struggled to reach the tenth floor - sometimes going back down on route, it was impossible to turn on the bedside lights or the bathroom light without turning on all the lights from a master switch, the plug in the bathroom basin didn't work and the ground floor area around the lifts was a bit seedy.

2026-03-17 • via Nuitee
D
Dahao • couple • gb
4
Pros:

Just ok

Cons:

Reception lady was a disaster. Very incompetent and entitled

2026-03-16 • via Nuitee
B
Bernadette • family_with_children • fr
10
Pros:

La situation un peu loin de la station de metro
Compensé par la navette. Horaires entre 12h et 16h à améliorer

2026-03-16 • via Nuitee
D
Dahao • extended_group • gb
6
Pros:

Location is ok

Cons:

Terrible front desk staff.

2026-03-16 • via Nuitee
J
jane • family_with_children • nz
8
2026-03-15 • via Nuitee
R
Rotshidzwa confidence • couple • za
4
2026-03-13 • via Nuitee
C
Charmaine • couple • nz
10
2026-03-12 • via Nuitee
H
Hiroshi • solo_traveller • jp
7
コスパの良いホテルだった。
Pros:

清潔感がある部屋だった。朝食も種類が多くよかった。スタッフはフレンドリーだった。シンガポールの中では手ごろな価格のホテルだった。周りも静かだった。

Cons:

ホテルの入口が分かりにくかった。部屋が狭かった。

2026-03-12 • via Nuitee
V
Virk • couple • my
7
Overall good except for TV n lighting
Pros:

Location

Cons:

TV reception very bad. Keeps getting disconnected n room lighting quiet low

2026-03-11 • via Nuitee
G
Grant • extended_group • za
9
2026-03-11 • via Nuitee