Mercure Singapore On Stevens

Hotels
•
Mercure
8.8 (2999 reviews)
Orchard District 28 Stevens Road, #01-02 Singapore - 257878 , Singapore , sg

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Children allowed

Facilities

Free beach shuttle
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location with shuttle bus service
Cons:
Long queues at check-in and checkout
Quality of breakfast food

Categories

Cleanliness
8.6
Rooms are clean but some are noted as tiny.
Service
9.7
Staff were consistently kind and attentive, with specific mentions of outstanding service.
Location
8.4
Location is a bit outside main attractions but has good transport options.
Room Quality
8.9
Rooms are spacious and comfortable.
Amenities
9.1
Nice pool and well-equipped gym.
Value for Money
8.9
Good rooms at good prices, possibly better in the past.
Food and Beverage
7.9
Breakfast quality was poor, with some dishes not fresh.
Overall Experience
8.9
Overall a positive experience with some service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:02

Property Description

Luxurious Accommodations

Mercure Singapore On Stevens, located near the city's Central Business District, offers a luxurious stay in Singapore. Each room features a flat-screen TV, a kettle, and a private bathroom with complimentary toiletries.

Dining and Leisure Options

Indulge in a culinary journey with dining options from 14 in-house restaurants. Unwind by the outdoor swimming pool or stay active at the tennis court and health club. Guests can also enjoy a 20% discount on food and soft beverages during their stay.

Convenient Location and Services

Explore nearby attractions like Orchard Road, Singapore Botanic Gardens, and Marina Bay Sands with ease. With complimentary shuttle services to Orchard Road and a 24-hour front desk offering tour arrangements and concierge services, your stay at Mercure Singapore On Stevens will be both convenient and memorable.

Ready to experience luxury and convenience in Singapore? Book your stay at Mercure Singapore On Stevens now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for S$ 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 2999 reviews
Cleanliness: 8.6
Service: 9.7
Location: 8.4
Room Quality: 8.9
Amenities: 9.1
Value for Money: 8.9
Food and Beverage: 7.9
Overall Experience: 8.9
M
Maseehah • couple • za
9
Lovely
Pros:

The Hotel was very nice, offered a bus service to drop you at Orchard Road and at the metro station, I loved the swimming pool and they have a convenience store on the property. Staff were friendly and helpful

Cons:

The rooms were a bit on the smaller side, so it’s a bit squashed if you 2 people in a room

2026-02-13 • via Nuitee
M
Marko • solo_traveller • si
7
Pros:

Location

Cons:

Too cold/freezing public areas (reception, restaurants..). Booked 1 night more than needed by mistake - nothing was possible to do and i am (was) quite regular guest..

2026-02-13 • via Nuitee
D
Daniele • solo_traveller • it
10
2026-02-13 • via Nuitee
J
Jan • couple • je
8
Pleasant stay. Would stay again.
Pros:

Friendly staff. Nice and clean.

2026-02-12 • via Nuitee
S
Samir • couple • in
5
Cons:

Location, faclities, room was too small, no place to keep luggage for 2 persons. Hotel is overbooked although we had booked 6 room they could not give us even 1 room before checkin time. However our friend who had booked other hotels got at least 1 room by 10.30 am.

2026-02-12 • via Nuitee
B
Betha • family_with_children • ug
10
The staff were so good and available to help
Pros:

Clean

Cons:

Small rooms

2026-02-11 • via Nuitee
L
L'event • family_with_children • hk
2
Cons:

Bathroom light and hairdryer not working. Attitude of staff not professional and needs training. They give wrong information and make customers wait long time. For Mercure and for Singapore standards very low service quality.

2026-02-09 • via Nuitee
A
Andrea • family_with_children • in
7
2026-01-30 • via Nuitee
I
Isabelle • family_with_children • fr
8
Pros:

La chambre était confortable et la piscine très agréable.

Cons:

Trop excentré, difficile de trouver quelques restaurants, il faut marcher au moins 20 minutes avant de trouver quelque chose.

2026-01-30 • via Nuitee
J
Joanah Vae • extended_group • ph
9
Its good and will come back
Pros:

Location is ideal, safe, and accessible

Cons:

I am not comfortable with the smell at the lobby.

2026-01-30 • via Nuitee
A
Atam • family_with_children • in
8
2026-01-30 • via Nuitee
L
Lavenia • solo_traveller • au
10
Excellent service, perfect location and great gym!
Pros:

Staff members were very helpful and friendly and very respectful. The location was perfect only less than 10 minutes walk to Orchard Mall and hotel facilities were great especially the gym which I used regularly while staying there. Excellent breakfast every morning. Great cafe and restaurant close by if you want other options for lunch and dinner.

Cons:

N/A

2026-01-28 • via Nuitee
P
Parmanand • solo_traveller • au
10
I love the place and staff
Pros:

Breakfast was excellent

Cons:

Every thing was okay

2026-01-28 • via Nuitee
M
Melisa • family_with_children • id
6
Not bad
Pros:

Dekat dengan orchard

Cons:

Slow service

2026-01-28 • via Nuitee
X
Xavier • family_with_children • au
9
2026-01-26 • via Nuitee
W
Winson • couple • my
8
Good location and comfortable stay. I’m a repeated customer from 2022
Pros:

The kopitiam and few eateries around the hotel. Bus shuttle was good too

2026-01-26 • via Nuitee
N
Njoku • extended_group • au
5
Balanced
Pros:

Breakfast was satisfactory.
Can't go wrong with the selections.

Cons:

Room and bath size with respect to value.
Benefit of doubt could be demand as that was a festive period.

2026-01-25 • via Nuitee
Y
Yvonne • solo_traveller • ch
10
2026-01-25 • via Nuitee
D
David • family_with_children • au
10
Pros:

Great position, comfy bed,friendly staff, great place to stay

2026-01-23 • via Nuitee
S
Samir • couple • in
5
Pros:

Location was central, did not have breakfast at the hotel.

Cons:

Rooms were too small, rooms are good enough for one person. No place to even keep.suitcases for 2.

2026-01-22 • via Nuitee