Four Points by Sheraton Nairobi Airport

Hotels
•
Sheraton
9 (1488 reviews)
9042/1044 Tower Avenue, Jomo Kenyatta International Airport , Nairobi , ke

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable stay
Fantastic amenities
Cons:
Food pricing issues
Waiting time at reception

Categories

Cleanliness
8.39
Rooms were exceptionally clean and quiet, general positive sentiment.
Service
9.86
The staff were extremely kind, helpful, and professional, offering warm hospitality.
Location
9.4
Proximity to the airport and convenient location mentioned positively.
Room Quality
8.85
General comfort and satisfaction with the room quality.
Amenities
8.88
Spa and massage services were praised, contributing to positive experience.
Value for Money
8.34
Complaints about the food pricing affected value perception.
Food and Beverage
8.89
Positive comments about breakfast and roof bar food quality.
Overall Experience
9.36
Guests expressed a memorable stay and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:38

Property Description

Luxurious Amenities
Four Points by Sheraton Nairobi Airport offers a serene escape with an outdoor swimming pool, spa, fitness centre, and Jacuzzi. The perfect way to unwind after a day of travel.

Modern Comforts
Each air-conditioned unit is equipped with a flat-screen TV, minibar, and coffee maker. Enjoy the convenience of free toiletries, a seating area, and a shower in every room.

Culinary Delights
Indulge in a variety of breakfast options and savor local, American, and Asian cuisines at the onsite restaurant. A delightful culinary journey awaits at Four Points by Sheraton Nairobi Airport.

Experience luxury and comfort at Four Points by Sheraton Nairobi Airport. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1488 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 9.36
N
nadjet • solo_traveller • fr
10
Special thanks to Perpetual very nice and pro
2026-04-18 • via Nuitee
B
Bouwer • solo_traveller • za
4
Pros:

Restaurant

Cons:

Made a mistake on Booking.com. Had a lost in connectivity., and had to do booking again. 2 x rooms was booked. I explained to them
But they refuse to give me credit that I can use for meals etc.

2026-04-18 • via Nuitee
T
Tatjana • solo_traveller • ch
10
2026-04-18 • via Nuitee
A
Ally • solo_traveller • au
10
Pros:

Because I was only on a one night stopover, this was a super convenient location to make my early morning flight. The whole hotel has a luxurious feel to it, and the rooms were very well appointed.
The pickup service made the whole experience seamless

Cons:

Nothing bad to say

2026-04-18 • via Nuitee
J
Jennifer • solo_traveller • us
10
Quiet, clean and very convenient will definitely be going again.
Pros:

It was a very convenient location right next to the airport. Everyone was friendly and welcoming. I felt very safe and very well taken care of. They were very receptive and everyone clearly enjoy their job very much which I loved seeing.

Cons:

I just wish the soft drinks in the fridge were free and only the alcohol was on sale.

2026-04-17 • via Nuitee
M
Martin • couple • sa
9
2026-04-17 • via Nuitee
R
Roy • solo_traveller • gb
8
2026-04-16 • via Nuitee
B
Beverley • solo_traveller • zw
10
2026-04-16 • via Nuitee
O
Olivia • family_with_children • ch
10
Pros:

Alles

2026-04-14 • via Nuitee
• solo_traveller • no
9
2026-04-13 • via Nuitee
M
Martin • solo_traveller • at
6
2026-04-12 • via Nuitee
A
attipoe • family_with_children • gh
9
I had a great time and would recommend to everyone.
Pros:

Love that it was close to the airport and the staff were polite and welcoming.

2026-04-12 • via Nuitee
S
Sharon • couple • gb
7
Great service and hospitality.
Pros:

Clean and convenience

Cons:

Food wasn’t the best but it was nice

2026-04-10 • via Nuitee
L
Lauren • solo_traveller • za
10
Pros:

Every staff member is welcoming and helpful to a whole new level of helpful.

2026-04-10 • via Nuitee
E
Eric • couple • gb
9
2026-04-10 • via Nuitee
A
attipoe • family_with_children • gh
10
It was a great experience there although it was a very short stay. I really liked my room, breakfast buffet was also ama
Pros:

The property was very nice. I really liked my room and it was closer to the airport.

2026-04-09 • via Nuitee
C
Carole • couple • gb
9
An excellent choice for an over-night stay
Pros:

Our transfer were excellent as was the breakfast

Cons:

Have no complaints

2026-04-08 • via Nuitee
A
Anthony • couple • qa
9
2026-04-03 • via Nuitee
D
Diana • solo_traveller • de
10
The stuff were very professional and friendly. The room amenities were very helpful. I especially enjoyed my breakfast s
Pros:

The location was very ideal for me since I had an early flight.

Cons:

The room needed some airing, a nice room freshener could have done the job. Maybe it wasn’t properly aired after the last occupant/s.

2026-04-02 • via Nuitee
R
Robert • solo_traveller • gb
7
2026-04-01 • via Nuitee