Hyatt Place Knoxville/Downtown

Hotels
•
Hyatt Place
9.4 (1578 reviews)
530 S Gay st , Knoxville , US
+1 865-544-9977

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Cons:
Limited breakfast options
Valet pricing too high

Categories

Cleanliness
9.64
Multiple mentions of clean rooms and attentive housekeeping, with Laura standing out.
Service
9.99
Staff was described as friendly and accommodating, particularly Laura and Nathan, who received high praise.
Location
10
Prime location downtown with easy access to restaurants and shops; great for New Year celebrations.
Room Quality
9.6
Visitors appreciated the layout and overall quality of the rooms.
Amenities
8.63
Basic amenities were mentioned; breakfast options were seen as lacking.
Value for Money
9.59
General sentiment was positive, with reasonable pricing given the location, despite valet costs.
Food and Beverage
8.14
Breakfast options disappointed some guests; improvements suggested.
Overall Experience
9.63
The stay was highly rated by many guests, with specific mentions of helpful staff and great service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:58

Property Description

Convenient Location
Located in the heart of Knoxville, Hyatt Place Knoxville/Downtown offers modern amenities and easy access to popular attractions like East Tennessee History Center and Market Square.

Comfortable and Well-Equipped Rooms
Each air-conditioned room at our hotel is designed for comfort and convenience, featuring a flat-screen TV, a work desk, and a private bathroom. Guests can also enjoy complimentary WiFi and a fridge in every room.

On-Site Dining and Leisure Facilities
Guests can unwind at the fitness centre, grab a drink at the in-house bar, or enjoy a meal at the on-site restaurant. With a 24-hour front desk, a shared lounge, and evening entertainment, we ensure a memorable stay for every guest.

Book your stay at Hyatt Place Knoxville/Downtown for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

9.4
Based on 1578 reviews
Cleanliness: 9.64
Service: 9.99
Location: 10
Room Quality: 9.6
Amenities: 8.63
Value for Money: 9.59
Food and Beverage: 8.14
Overall Experience: 9.63
M
Melissa • couple • us
10
2026-10-31 • via Nuitee
C
Charles • couple • us
5
Good but disappointing with regard to working with government
Pros:

Location was the reason I chose the property.

Cons:

I was traveling in state business. I was not given a choice to book a government rate room, then the front desk would not talks my tax exemption form. I am a mid level state employee and we have to book and prepay for our hotel accommodations to be reimbursed. Because I used my personal card they denied giving the exemption. I will not be reimbursed for this by the state now. I informed when making reservation I would be using the form. They could have contacted me to tell me about their policy or it could have been made available prior.

2026-10-31 • via Nuitee
W
Wilson • couple • us
7
Enjoyed it overall with the exception of having to smell paint my whole stay. Again I felt I was the only one on that fl
Pros:

Location and the smell of the lobby.

Cons:

I was on the 4th floor. Seems I was the only one on the 4th floor. They were painting the doors brown, so I smelled paint my whole stay. The guy was painting my door and told me the room was suppose to be vacant.

2026-10-31 • via Nuitee
D
Dalton • solo_traveller • us
10
Pros:

Clean hotel, well lighted lobby, great location. Staff was outstanding!

2026-10-29 • via Nuitee
J
Jordan • extended_group • us
9
2026-10-27 • via Nuitee
M
Marella • couple • us
3
2026-10-27 • via Nuitee
M
Marsha • couple • us
10
It was really nice. Enjoyed everything.
Pros:

The room and terrace bar were lovely.

Cons:

The valet parking was a bit pricey.

2026-10-24 • via Nuitee
M
Mohammed • extended_group • us
8
2026-10-23 • via Nuitee
L
Lacie • couple • us
10
Beautiful accommodation with a beautiful view
Pros:

The room was clean and the roof top bar was amazing

Cons:

I have no complaints

2026-10-22 • via Nuitee
M
May • extended_group • us
10
Pros:

Location. Roof top bar was good.

Cons:

Ned’s and pillows were ok

2026-10-21 • via Nuitee
K
Kendal • solo_traveller • us
10
2026-10-19 • via Nuitee
M
Mark • family_with_children • us
7
Pleasant and fun.
Pros:

Beds/pillows/bathrooms all great.
Staff friendly and helpful.

Cons:

Breakfast should have had more protein/less carbs such as plain yogurt, cottage cheese.
Carpets in hallways were threadbare and appeared dirty.
Did not like the charge for early check-in as we flew to Knoxville in the AM

2026-10-19 • via Nuitee
E
Ellen • extended_group • us
10
Great downtown location with all the amenities
Pros:

Great downtown location and very comfortable and clean

2026-10-13 • via Nuitee
K
Kirkland • family_with_children • us
10
Pros:

Close proximity to Tennessee theater and Namas

Cons:

Na

2026-10-13 • via Nuitee
R
rosemary • couple • us
7
Convenient location with breakfast offered and parking garage a block away which was free on the weekend
Pros:

Location

Cons:

Went to rooftop bar … service slow..ordered beer and coke…told that beer had tapped out and didnt replace keg, and soda dispensers not working.Hard to believe not prepared for weekend crowd, as this was a friday night.

2026-10-11 • via Nuitee
S
Sherry • solo_traveller • us
10
Wonderful stay!
Pros:

Perfect location!! Staff were great.. beautiful roof top bar. Was clean and the bed was very comfortable! Most definitely will stay here again!

2026-10-10 • via Nuitee
L
Lyudmila • couple • us
8
We enjoyed Knoxville. Great location.
Pros:

Perfect location.
Clean and comfortable rooms. Comfortable bed.

Cons:

Breakfast was below average.

2026-10-10 • via Nuitee
S
Sharon • solo_traveller • gb
8
Good value for money
Pros:

Good location and very clean

Cons:

Breakfast was poor

2026-10-10 • via Nuitee
M
Marianne • couple • us
10
Pros:

Location was great. Had a nice breakfast. Room was clean and comfortable.

Cons:

The parking was convenient, but pricey at $45 per day!

2026-10-10 • via Nuitee
J
Jose Luis • couple • us
10
Overall, a very well-located hotel with excellent service and outstanding breakfast
Pros:

An excellent hotel in the heart of downtown Knoxville! Its prime location on the main avenue makes it easy to enjoy the city's daytime attractions, restaurants, and vibrant nightlife. The convenience of being right in the center of everything is a major advantage.
The hotel offers an efficient check-in process and a high standard of service, with a professional and welcoming staff that contributes to a very pleasant experience.
The complimentary breakfast deserves special recognition. It was one of the best breakfasts I had during my trip to Tennessee, both in quality and overall experience.
Overall, a very well-located hotel with excellent service and outstanding breakfast. I would highly recommend it to anyone visiting Knoxville and would gladly stay here again.

2026-10-09 • via Nuitee