Hyatt Place Knoxville/Downtown

Hotels
•
Hyatt Place
9.4 (1578 reviews)
530 S Gay st , Knoxville , US
+1 865-544-9977

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Cons:
Limited breakfast options
Valet pricing too high

Categories

Cleanliness
9.64
Multiple mentions of clean rooms and attentive housekeeping, with Laura standing out.
Service
9.99
Staff was described as friendly and accommodating, particularly Laura and Nathan, who received high praise.
Location
10
Prime location downtown with easy access to restaurants and shops; great for New Year celebrations.
Room Quality
9.6
Visitors appreciated the layout and overall quality of the rooms.
Amenities
8.63
Basic amenities were mentioned; breakfast options were seen as lacking.
Value for Money
9.59
General sentiment was positive, with reasonable pricing given the location, despite valet costs.
Food and Beverage
8.14
Breakfast options disappointed some guests; improvements suggested.
Overall Experience
9.63
The stay was highly rated by many guests, with specific mentions of helpful staff and great service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:58

Property Description

Convenient Location
Located in the heart of Knoxville, Hyatt Place Knoxville/Downtown offers modern amenities and easy access to popular attractions like East Tennessee History Center and Market Square.

Comfortable and Well-Equipped Rooms
Each air-conditioned room at our hotel is designed for comfort and convenience, featuring a flat-screen TV, a work desk, and a private bathroom. Guests can also enjoy complimentary WiFi and a fridge in every room.

On-Site Dining and Leisure Facilities
Guests can unwind at the fitness centre, grab a drink at the in-house bar, or enjoy a meal at the on-site restaurant. With a 24-hour front desk, a shared lounge, and evening entertainment, we ensure a memorable stay for every guest.

Book your stay at Hyatt Place Knoxville/Downtown for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

9.4
Based on 1578 reviews
Cleanliness: 9.64
Service: 9.99
Location: 10
Room Quality: 9.6
Amenities: 8.63
Value for Money: 9.59
Food and Beverage: 8.14
Overall Experience: 9.63
S
Shahab • solo_traveller • it
1
2026-09-12 • via Nuitee
A
Ashley • couple • us
10
I would love to return to this particular property when staying in Knoxville again
Pros:

I liked that it was in the heart of downtown

Cons:

I didn’t like the parking price

2026-09-08 • via Nuitee
C
Candice • couple • us
10
Perfect from beginning to end.
Pros:

Everyone we encountered was very accommodating and made our visit very easy. The room was very clean and spacious. Beds were very comfortable. Breakfast was above and beyond delicious with many options. Location was super convenient to everything and more.

2026-09-08 • via Nuitee
A
Alexander • couple • nl
9
2026-09-08 • via Nuitee
H
Hailey • couple • us
5
eh
Cons:

no easy parking, valet is $45.00 and not included in room. coffee was good but was put away to early. location of front desk was confusing and the staff was not welcoming.

2026-09-08 • via Nuitee
S
Samantha • solo_traveller • us
10
2026-09-06 • via Nuitee
J
Joyce • couple • us
9
2026-09-04 • via Nuitee
M
Michael • couple • gb
10
.loved it nice stay
Pros:

Fantastic friendly staff

2026-09-04 • via Nuitee
D
dismyf • couple • tw
10
2026-09-04 • via Nuitee
D
Dzalia • solo_traveller • us
10
2026-09-03 • via Nuitee
E
Emma • couple • us
9
2026-09-02 • via Nuitee
J
Joyce • couple • us
10
2026-09-02 • via Nuitee
L
Lisa • couple • us
10
Excellent
Pros:

Front desk staff were friendly and helpful.

Cons:

The location

2026-08-31 • via Nuitee
Z
Zoltán • extended_group • sk
10
2026-08-31 • via Nuitee
K
Kimberly • family_with_children • us
10
2026-08-30 • via Nuitee
S
Sandra Maria • solo_traveller • mx
10
Great location and comfortable stay
Pros:

I enjoyed a lot sleeping there the bed was so comfortable, the entire hotel was very clean, the staff so friendly, and I specially liked the terrace, the drinks are great and the view is nice.
I want to add the building is stunning

Cons:

I was out of coffee on my room the first day, I thought someone from the staff might come in to clean my room and re fill coffee and tea but no one cleaned my room on the 3 nights I stayed, it's not that bad, I would just have liked to have more coffee

2026-08-29 • via Nuitee
J
Jurgita kalvaityte • solo_traveller • gb
9
2026-08-28 • via Nuitee
J
johnnM8006DV • Family
10
Hyatt review
Pros:

Adja was delightful to work with. She made our stay at the Hyatt one of the best we have ever had in Knoxville. We will be returning just for her service.

2026-08-27 • via Tripadvisor
J
johnhP9260IK • NONE • Batesville, Arkansas
4
Budget Experience High End Prices
Pros:

Disappointed. For a higher end hotel with prices to match, it was ridiculous to have in room thermostats with a motion sensor to toggle the AC off! To make it worse, the thermostat is placed between the beds and a short pony wall so that it was blocked from "seeing motion". Cutting corners on AC when we paid for two nights more than a monthly car payment is atrocious. The $119/night Comfort Inn on the trip to Knoxville had cold AC with no sensor. Returning to a hot room from being out in the heat during the day is unacceptable. The parking garage a bit of a walk as well. They should offer a free golf cart shuttle at least or you are stuck paying valet. The sheets were stiff and uncomfortable as well.

2026-08-27 • via Tripadvisor
M
Mary ann • couple • us
10
Loved the Hyatt!
Pros:

Location

2026-08-26 • via Nuitee