Hilton Garden Inn Jackson

Hotels
•
Hilton Garden Inn
8.4 (243 reviews)
1324 Vann Drive , Jackson , us
+1 731-868-3500

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Nice property
Cons:
Cleanliness issues
Misleading breakfast charges
Noise from semis

Categories

Cleanliness
7.48
Bathrooms were not well cleaned and towels were dirty.
Service
9.95
Staff was very helpful and attentive, contributing positively to the experience.
Location
9.99
The hotel is conveniently located near restaurants and shopping.
Room Quality
8.44
Room was stated to be nice, but there were issues reported regarding noise.
Amenities
8.47
Amenities were standard, with some positive mentions but several complaints regarding breakfast inclusion.
Value for Money
6.93
Guests felt misled regarding breakfast charges and were dissatisfied with the overall value.
Food and Beverage
7.98
Breakfast not included as expected, leading to negative perceptions about food value.
Overall Experience
7.95
Mixed feelings due to several issues, affecting the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:31

Property Description

Welcome to Hilton Garden Inn Jackson!

Luxurious Accommodation: Enjoy a comfortable stay with our free WiFi and 24-hour front desk services. Relax by our seasonal outdoor pool and make the most of your visit.

Delicious Dining: Start your day right with a scrumptious American breakfast served at the property.

Convenience at Its Best: With a range of amenities and services, Hilton Garden Inn Jackson ensures a pleasant and memorable stay for all guests.

Book now to experience the perfect blend of comfort and convenience at Hilton Garden Inn Jackson!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEM

Location

Guest Reviews

8.4
Based on 243 reviews
Cleanliness: 7.48
Service: 9.95
Location: 9.99
Room Quality: 8.44
Amenities: 8.47
Value for Money: 6.93
Food and Beverage: 7.98
Overall Experience: 7.95
B
Bradford • solo_traveller • us
10
Pros:

The room was very tidy, the pool was excellent temperature. Overall one of the best hotels ive stayed at in Jackson, TN.

2026-07-23 • via Nuitee
T
T787JOjimmyb • Business
10
A must stay
Pros:

Very friendly staff & accommodating to people in wheel chairs this is my go to from now on when I’m in Jackson TN

2026-06-14 • via Tripadvisor
H
henderson • family_with_children • us
5
I won’t stay there again
Cons:

Spotty WiFi the thermostat had to be reset every hour very uncomfortable situation

2026-06-12 • via Nuitee
E
Eddie • solo_traveller • us
10
Pros:

Very clean

Cons:

Great place

2026-06-09 • via Nuitee
L
LAURIE • solo_traveller • us
9
2026-06-01 • via Nuitee
B
Bolton • couple • gb
4
2026-05-31 • via Nuitee
M
Mary Jane • couple • us
8
2026-05-18 • via Nuitee
B
billo503 • Family • Johnson City, Tennessee
10
Nice Stay!
Pros:

Stayed for two nights on family trip. Room was clean, but we did run into an issue with a clogged bathroom sink. The front desk was very helpful and responded to our issue to our complete satisfaction. Overall, the staff were very nice, responsive and kind. The breakdast buffet was great, and the waitstaff friendly and responsive. We would definitely stay here again when back in town.

2026-03-23 • via Tripadvisor
K
Knasherill • couple • us
10
Perfect!
Pros:

Room was very clean and the staff were very helpful!

Cons:

Nothing; everything was perfect

2026-03-23 • via Nuitee
P
P4856HBpatrickw • Business
4
Nice hotel, poor ran
Pros:

This is a nice hotel but it’s poorly ran. Coffee machine not working at breakfast. Used a Keurig for single serve. Food was standard crappy cold square potatoes and eggs from a carton. I guess that’s better than egg jello. Very little selection on buffet. Front desk says on my way out “ yeah I will email that receipt to you right away. They didn’t! Had to call the Philippines to get a receipt. Going back to same area next week. My stay won’t be at HGI..
What does Professional..

Service staff
Hotel
Food selection an quality

Look like at $160/night
Most people expect more!!

2026-03-22 • via Tripadvisor
G
Gayla • couple • us
8
Would definitely stay here again.
Pros:

The bed and room was comfortable.

Cons:

Would like to have a free breakfast included in the price!
There were no chocolate snacks I.e. candy bars etc

The room needs an extra sink outside of the bathroom.,

2026-03-07 • via Nuitee
S
Seaside55569120194 • Business
2
Very very poor
Pros:

Very poor restaurant staff Zack and Roxane are very rude they fight in front of guest I will never have them working for me I will be reporting my stay with HR

2026-02-24 • via Tripadvisor
C
Claire • couple • us
8
2026-01-04 • via Nuitee
E
Everett • solo_traveller • us
10
2025-12-29 • via Nuitee
L
Logan • solo_traveller • us
10
2025-11-29 • via Nuitee
C
Clarke • family_with_children • us
7
2025-11-24 • via Nuitee
K
Keith • family_with_children • us
4
2025-11-23 • via Nuitee
K
Kelvin • couple • us
9
Pros:

Location

2025-11-18 • via Nuitee
P
Peggy • couple • us
10
Pros:

Location

Cons:

Toilet problems

2025-10-16 • via Nuitee
D
Daevin • couple • us
10
This was our first time visiting Jackson so the hotel was very convenient and also near restaurants and shopping mall.
Pros:

Property was very nice and convenient.

Cons:

N/A

2025-10-13 • via Nuitee