Acacia Premier Hotel

Hotels
8.6 (247 reviews)
Achieng Oneko Road , Kisumu , ke

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable room
Cons:
Cleanliness issues
Overpriced for the value
Room maintenance failures

Categories

Cleanliness
8.06
There were complaints about mould in the shower and the breakfast area being dirty.
Service
9.53
Staff received positive feedback for being friendly and helpful, with responsive front desk service.
Location
9.57
Great location with amazing views from the hotel, praised in multiple reviews.
Room Quality
8.52
Clean rooms and good views were highlighted, although some electrical issues were mentioned.
Amenities
8.05
While the amenities have potential, issues like faulty outlets and poorly trained spa staff were noted.
Value for Money
7.51
Considered overpriced by some guests due to cleanliness and maintenance issues.
Food and Beverage
8.56
Food quality was praised, but breakfast options and coffee quality received mixed reviews.
Overall Experience
9.03
Generally positive experiences with some areas that need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:24

Property Description

Luxurious Accommodation with Stunning Views

Spa Retreat and Relaxation
Indulge in a rejuvenating experience at our spa centre and unwind in the tranquil ambiance, leaving all your stress behind.

Gastronomic Delights and Socializing
Savour delectable cuisines at our diverse dining options - from the outdoor bar and grill to the cozy coffee lounge, there's something to satisfy every craving.

Wellness and Convenience
Stay active at our fitness centre, enjoy round-the-clock assistance from our friendly staff at the 24-hour front desk, and take advantage of the complimentary private parking during your stay.

Book now to elevate your stay at Acacia Premier Hotel and create unforgettable memories.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 15 years old stay for US$161 per person per night when using an existing bed.
    Children up to and including 11 years old stay for US$121 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 247 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 8.52
Amenities: 8.05
Value for Money: 7.51
Food and Beverage: 8.56
Overall Experience: 9.03
P
patrickmH3006GQ Business
10
The services a good with good staff
Pros:

Location is perfect, with good atmosphere and good food

2026-05-28 via Tripadvisor
N
Navigate20457983690 Business
10
Excellent service
Pros:

We were in unicef conference. Everything was professional. Peter gave us the best service.

2026-05-28 via Tripadvisor
D
danieloW5550XR Family
10
Exceptional
Pros:

A great experience and hospitality from George Otieno.

2026-05-27 via Tripadvisor
H
haizel0 Solo travel
10
Perfect
Pros:

Such a beautiful place to be with a calm and refreshing environment

2026-05-27 via Tripadvisor
C
catherinewM8544CC Business
10
Excellent Service
Pros:

Great and exception service. Well served by Peter .

2026-05-27 via Tripadvisor
L
Lee couple us
7
2026-05-26 via Nuitee
M
myakd Family
10
Excellent service
Pros:

We were given the best....actually we are very happy. Peter took my plan and actualized everything to what i dreamt of. Ayub served us promptly and he was there to make sure we are comfortable. He served us yummy food on time. Monica gave us a very good reception...leading us to our beautifully set table. Generally am very happy and thankful. God bless you all

2026-05-22 via Tripadvisor
V
Voyager758228 Business
10
Excellent service
Pros:

I would like to thank the MSs Jane and Peter for excellent customer care they have done , I am a participant of CWIS workshop

2026-05-21 via Tripadvisor
S
Stay07640397220 Business
10
Excellent service
Pros:

We enjoyed every thing, service was excellent. Many thanks to Peter for excellence service. We will definitely come back.

2026-05-21 via Tripadvisor
D
doriscY7073IS Business
10
Good customer service with Patrick's team
Pros:

Food as good, service was excellent

2026-05-21 via Tripadvisor
E
evanceo679 Business
10
Excellent service
Pros:

We had a conference and food was good and services was excellent.Peter gave us the best service.
Thanks,we will again

2026-05-20 via Tripadvisor
E
Explorer32332253037 Business
10
Great service and experience
Pros:

The service has been so exceptional and the help which i got from Mr Peter and his team was so great. Kindly keep up the great work which youbare doing. Happy customer from South Africa.

2026-05-19 via Tripadvisor
S
shirlynmutenyow Business
10
Friendly staff
Pros:

Good customer service from maurice

2026-05-19 via Tripadvisor
E
edgao2026 Friends getaway
8
Nice
Pros:

Good service
At night reduce your screen light intensity at the restaurant

2026-05-15 via Tripadvisor
L
LuckyOluoc Business
10
Maisha Landaaaaan!
Pros:

Services by Emmarence are tip top. And enjoyed every single bit.

2026-05-15 via Tripadvisor
N
neemak560 Solo travel
10
Acacia experience
Pros:

Spectacular service from Emmarence. She's the best.
Amazing food as well
10/10

2026-05-14 via Tripadvisor
S
Stephen solo_traveller gb
8
Pros:

The air con, friendly staff. And the weekly Indian cuisine evening

Cons:

The breakfast option were very very limited

2026-05-14 via Nuitee
T
Tinah0101 Family
10
Birthday Experience
Pros:

I had such an amazing experience at Acacia Premier Hotel during my auntie’s birthday celebration on 8/05/2026. From the reservations to the meal presentation, everything was handled so professionally and beautifully, and the entire experience exceeded our expectations.

A very special thank you to Ayub for going above and beyond to make the day memorable. He was incredibly kind, helpful, and thoughtful with meal suggestions, especially recommending the Indian cuisines which we absolutely loved! Big appreciation as well to the entire team that joined in with the birthday song and made the celebration feel extra special. Everything turned out perfectly, and we truly enjoyed every moment. Highly recommend!

2026-05-13 via Tripadvisor
S
Sherpa43505781649 Solo travel
10
Brilliant
Pros:

Good reception ,
The food was so delicious

2026-05-12 via Tripadvisor
E
Excursion04914926651 Family
10
The birthday experience at The Acacia Premier Hotel
Pros:

Exemplary birthday package with awesome encounter with everything; from the menu, service delivery, customer service, the band etc.

2026-05-09 via Tripadvisor