Acacia Premier Hotel

Hotels
8.6 (191 reviews)
Achieng Oneko Road , Kisumu , ke

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable room
Cons:
Cleanliness issues
Overpriced for the value
Room maintenance failures

Categories

Cleanliness
8.06
There were complaints about mould in the shower and the breakfast area being dirty.
Service
9.53
Staff received positive feedback for being friendly and helpful, with responsive front desk service.
Location
9.57
Great location with amazing views from the hotel, praised in multiple reviews.
Room Quality
8.52
Clean rooms and good views were highlighted, although some electrical issues were mentioned.
Amenities
8.05
While the amenities have potential, issues like faulty outlets and poorly trained spa staff were noted.
Value for Money
7.51
Considered overpriced by some guests due to cleanliness and maintenance issues.
Food and Beverage
8.56
Food quality was praised, but breakfast options and coffee quality received mixed reviews.
Overall Experience
9.03
Generally positive experiences with some areas that need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:24

Property Description

Luxurious Accommodation with Stunning Views

Spa Retreat and Relaxation
Indulge in a rejuvenating experience at our spa centre and unwind in the tranquil ambiance, leaving all your stress behind.

Gastronomic Delights and Socializing
Savour delectable cuisines at our diverse dining options - from the outdoor bar and grill to the cozy coffee lounge, there's something to satisfy every craving.

Wellness and Convenience
Stay active at our fitness centre, enjoy round-the-clock assistance from our friendly staff at the 24-hour front desk, and take advantage of the complimentary private parking during your stay.

Book now to elevate your stay at Acacia Premier Hotel and create unforgettable memories.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 15 years old stay for US$161 per person per night when using an existing bed.
    Children up to and including 11 years old stay for US$121 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 191 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 8.52
Amenities: 8.05
Value for Money: 7.51
Food and Beverage: 8.56
Overall Experience: 9.03
E
EudgeanJ • Business
10
Excellent service
Pros:

Very good experience; conference and food. Great customer service experience from PETER

2026-03-07 • via Tripadvisor
T
T5137TUdianab • Business
10
Excellent experience during our conference
Pros:

Peter offered us an excellent service!! The decor was on point with our themes, the food the ambience was exemplary. He was very responsive and courteous. Would definitely recommend and consider next time.

2026-03-07 • via Tripadvisor
I
ireneetyang • Business • Busia, Western Province
10
Excellent service
Pros:

Excellent service and food and the team was so helpful

2026-03-04 • via Tripadvisor
2
249zelmaa • Business
10
Review of Acacia Premier-Kisumu
Pros:

Mr. Peter served us well, facilitated us well, and was quite accommodating of all the stakeholders we had and their needs. Kudos Acacia for having a staff like him on board.

2026-03-03 • via Tripadvisor
S
Sherpa47154860764 • Business
10
Excellent service
Pros:

The customer service was very good in terms of communication, facilitation.
Peter specifically was always giving great assistance and service.

2026-03-03 • via Tripadvisor
6
643violetm • Business
10
Excellent service
Pros:

Great facilitation. Peter was always on call to attend to service requests. Thanks for great service.

2026-03-03 • via Tripadvisor
D
dedank2026 • Business
10
Awesome food
Pros:

It's an awesome place with excellent customer service. Keep it up. Special mention to Diana.

2026-03-02 • via Tripadvisor
M
Muhammad • solo_traveller • sa
7
A good hotel with good location but with high price.
Pros:

A spacious room with nice lake view.

Cons:

Breakfast with local vegetables and animal liver. Price is high and not match the facilities.

2026-03-02 • via Nuitee
2
22magnusw • Couples • Boston, Massachusetts
10
Great stay!
Pros:

Had an excellent weekend at Acacia Premier! Staff were very kind and friendly, the room was clean and the restaurant served tasty food. Highly recommended - will visit again!

2026-03-01 • via Tripadvisor
B
Barasa • solo_traveller • nl
7
Cons:

Quite costly but great facilities and location

2026-03-01 • via Nuitee
M
Maggie Maina • couple • ke
7
2026-02-28 • via Nuitee
7
767sheilao • Business
10
Good services and good hospitality.
Pros:

Good job Haven't.. very jovial and good at her work.

2026-02-27 • via Tripadvisor
N
N2375GQmiriama • Couples
10
Great Service
Pros:

I had a great time. The food was great and exceptional service from Laventa . She was kind and did her job with grace and poise .

2026-02-27 • via Tripadvisor
C
Camper718272 • Business
10
Wonderful employees
Pros:

Had a great experience at Acacia,Laventa is so caring and very welcoming making everyone feels at home.

2026-02-27 • via Tripadvisor
9
906wanjikum • Business
10
It was excellent
Pros:

Thank you for the warm reception. We were served by Peter during our conference meeting, he was friendly, considerate and quick to resolve issues.

2026-02-24 • via Tripadvisor
M
millicenta604 • Solo travel
10
Amazing environment
Pros:

The food was amazing and the service was top notch.

I was served by Margaret and Mary. I will definitely be back as usual.

2026-02-16 • via Tripadvisor
Y
yalemzewudt2025 • Business
4
bad
Pros:

The room is noisy and the food is horrible

2026-02-16 • via Tripadvisor
W
wangechin2026 • Business
10
Acacia Premier Experience
Pros:

I was organizing a work conference in the hotel. The staff were very friendly and responsive. The hotel has good conference facilities and their staff are very kind. I worked with Peter Mulah who was very professional and made sure that everything was in order. He was always there on call to ask any questions I had.I highly recommend the hotel.

2026-02-15 • via Tripadvisor
T
threadingl • Business
10
Good
Pros:

Like the l
Place everyone come tere

2026-02-13 • via Tripadvisor
N
nginam2016 • Business
10
Excellent conference services
Pros:

Acacia did a wonderful job in organising our conference. Peter in particular was the consummate professional bending over backwards to ensure that we had all that we required.

2026-02-13 • via Tripadvisor