Casa Zazil

Hotels
Independent
9.2 (53 reviews)
Calle 26 X 17 y 19, Col.Gonzalo Guerrero, Bacalar, QROO, 77930 , Bacalar , MX

Facilities

Free breakfast
Free WiFi
24-hour front desk
Terrace
Designated smoking area
Free breakfast
Safe-deposit box at front desk
Tours/ticket assistance
Wheelchair accessible parking
Free self parking
See all facilities

Review Highlights

Pros:
Excellent service
Friendly staff

Categories

Cleanliness
9.16
Standard quality for this hotel tier.
Service
9.63
Excelente servicio y atención por parte de la señora Carmen.
Location
9.17
Standard quality for this hotel tier.
Room Quality
9.12
Standard quality for this hotel tier.
Amenities
9.15
Standard quality for this hotel tier.
Value for Money
9.11
Standard quality for this hotel tier.
Food and Beverage
9.16
Standard quality for this hotel tier.
Overall Experience
9.13
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:35

Property Description

Marvel at the Views
Enjoy the stunning views from the terrace at Casa Zazil, a hidden gem in Bacalar. The perfect spot to unwind and take in the beauty of the surroundings.

Complimentary Amenities
Take advantage of complimentary wireless internet access and tour/ticket assistance during your stay. Start your day right with a local cuisine breakfast served daily, on the house!

Convenient and Cozy
Feel at home in one of the 3 air-conditioned rooms with modern amenities. From flat-screen TVs to daily housekeeping, we ensure a comfortable stay for all guests.

Book your stay at Casa Zazil now to experience comfort, convenience, and breathtaking views in Bacalar!

Important information:

  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

9.2
Based on 53 reviews
Cleanliness: 9.16
Service: 9.63
Location: 9.17
Room Quality: 9.12
Amenities: 9.15
Value for Money: 9.11
Food and Beverage: 9.16
Overall Experience: 9.13
M
MIRYAM ALEJANDRA HERMOSILLO family_with_children
10
Pros:

La atencion super, muy amables, todo perfecto

2025-08-08 via Nuitee
F
Francisco Javier
10
Recomendable
Pros:

Excelente servicio y atención por parte de la señora Carmen

2025-07-29 via Nuitee
K
Khadeem
10
Good stay, worth the money.
Pros:

Very basic, but it was clean and good service at check in. Breakfast was included and was very good! Will definitely return if ever in the area.

2025-06-23 via Nuitee
M
Mathias
10
Danke für die Gastfreundschaft!
Pros:

Coole und herzensliebe Zwillingsschwestern bewirten dieses kleine aber feine Domizil! Sie sind sehr aufmerksam und geben alles für ihre Gäste! Die Zimmer sind zwar eher klein für 4 Gäste, das Frühstück und der Service dafür top!!!

2025-03-18 via Nuitee
M
Miranda
10
Amazing hosts, wonderful breakfast, great location
Pros:

Casa Zazil is fabulous!! The owners are two sisters who take great care of guests and keep their property pristine.

Every morning starts with a made to order breakfast, arranged for the specific time you would like it. In addition to the delicious meal, you get a variety of flavored waters, milks, coffee, etc.

The owners share some of their favorite locations in the area and are always quick to help. Matter of fact, they made a call to my car rental place in Cancun because I couldn’t find important information in the rental contract.

My family of four included two adults and a 15- and 12- year old. We all loved Casa Zazil and would absolutely return!!

2024-12-25 via Nuitee
L
Laura family
10
Pros:

La stanza era davvero pulitissima, la padrona di casa FANTASTICA! Appena arrivati ci ha informato subito su tutte le cose che era possibile fare nei dintorni e ha dato la sua disponibilità per eventuali prenotazioni con prezzi inferiori (dicendoci di chiedere prima in centro per avere la certezza); noi abbiamo chiesto e infatti abbiamo poi prenotato la gita in barca in laguna tramite lei!
Il centro è raggiungibile a piedi con una passeggiata di 15 minuti, e la prima sera sera la signora è stata così carina che ci ha accompagnato per farci vedere la strada. Per colazione ti fa scegliere tra più opzioni, noi abbiamo optato per i pancake e sono stati super!!
Sicuramente un posto consigliato!

2024-09-04 via Nuitee
O
Oliver
10
Pros:

Marta and Carmen were WONDERFUL hosts! We managed to communicate with our poquito Spanish :) They were super helpful in providing recommendations for things to do and places to eat. They also helped us organise a private boat tour of the lake as we have very limited time due to the bus schedule to get to our next destination. They also have a great deal with a tour provider if you have time for a 1/2 day tour, much more reasonable than other online or in town. The property was only a 5 min walk to the ADO bus terminal, which was very convenient for us and only a 10min walk to the lake and restaurants. Also, the BREAKFAST, it can’t be forgotten - it was amazing!! Beautiful fruit, delicious eggs and pancakes for the kids. Homemade juices and endless coffee, was all perfect. Thank you again, we wish we had longer!

2024-05-21 via Nuitee
G
GIACOMO
10
Ottima struttura. Consigliato.
Pros:

Struttura recente, sopra la media. Pulitissimo, letti molto comodi, presente di piccolo frigo bar e cassaforte. Le titolari sono gentilissime, molto disponibili. Colazione super, ogni giorno cambiava menù e potevi metterti d'accordo con loro per qualsiasi esigenza o intolleranze.
Posizione strategica, a dieci minuti a piedi dal centro, la zona è tranquilla si può camminare tranquillamente a piedi. Consigliatissimo!

2024-01-15 via Nuitee
P
Piga lorenzo william
10
Fantastico soggiorno!
Pros:

Siamo rimasti molto soddisfatti del nostro soggiorno in questa struttura. Personale disponibile, gentile e cordiale. Camere pulite e confortevoli, con pulizia quotidiana. Colazione deliziosa con un menù ogni giorno diverso. Super!

2024-01-13 via Nuitee
E
elodie
10
Pros:

séjour à bacalar super ! Hôte très accueillante disponible et sympathique je recommande!

2023-10-24 via Nuitee
J
João family_with_children
10
Pros:

Free parking monitored by camera. Nice decoration. Attention to detail. Hot shower. The owner/staff is very friendly goes above and beyond. Breakfast was the highlight: they don't have a buffet, instead they cook for you and serve in the garden. Very personal service. It's close to the highway but not far from the city center. We were positively surprised and will stay there again.

2023-10-23 via Nuitee
A
alejandra partner
2
Pros:

para empesar el pernosal no tiene etica y fueron muy groseros

2023-08-15 via Nuitee
C
Claus
10
Pros:

Was a very nice stay at Casa Zazil. We were travelling with my family and our host was fantastic.

2023-08-08 via Nuitee
S
Susanne
10
Sehr zu empfehlen
Pros:

Super netter Kontakt, die Besitzerin gibt diverse Tipps für Touren. Wenn es Sprachprobleme gibt, arbeitet sie mit einer Übersetzungsapp, man muss also hier nicht unbedingt der spanischen Sprache mächtig sein. Das Frühstück ist sehr gut und wird nach Wunsch gestaltet, z. B. Pfannkuchen oder Quesadilla.

2023-03-01 via Nuitee
L
Lidia family
10
Pros:

Fue una excelente experiencia, me sentí como en casa. Las atenciones fueron espectaculares y la limpieza extraordinaria. Le recomendé a mis familiares este lugar, por la calidez de las dueñas.

2022-11-09 via Nuitee
D
David family_with_children
10
Pros:

Muy buena atención de parte del hotel nos trataron muy desde nuestra llegada nosotros viajamos en familia yo y mi esposa y nuestros hijos traemos una pequeña de 2 años y veníamos cansados del viaje y la señora Carmen muy amable nos dejó pasar a la habitación porque llegamos en la mañana también desde que llegamos nos dio precio del paseo en lancha y entradas al fuerte de bacalar que por cierto en el paseo en lancha nos cotizo el mejor precio de la zona y asta vinieron por nosotros al hotel también un buen punto a favor del hotel es que el único Oxxo que hay está a una cuadra y es 24 horas y también muy serca la terminal ADO cómo a 100 metros

2022-09-09 via Nuitee
S
saul
10
great place
Pros:

This was a great place to stay. Martha the host was very friendly and helpful. We had a great time in Bacalar.

2022-06-11 via Nuitee
C
Camilla
8
Godt hotel
Pros:

Skønt ophold, men ejeren talte kun spansk. Der var rent, pænt og skøn morgenmad.

2022-01-11 via Nuitee
B
Brenda friends
10
Pros:

This is a very sweet little hotel. It’s quite new with modern touches in the room that provide nice ambiance. Super immaculate, the beds and pillows are very comfortable and the linens are good quality. The room is large with lots of space to hang clothes and store luggage. Lots of hot water and good pressure in the shower. There’s a nice little outdoor courtyard where breakfast is served. We stayed three nights and were served three different and very tasty breakfast meals. The hotel is operated by a lovely family who go out of their way to make your stay enjoyable.

2022-01-09 via Nuitee
E
Elvia Andrea
10
Pros:

Es un hotel pequeño atendido por unas gemelas muy atentas y especiales, súper recomendado!!!

2022-01-05 via Nuitee