Montego Bay Club Resort

My room needs real upgrading, receptionist area poor had shops within walking distance.

First off aside from the weather which you have no control over everything happened. No air conditioning, no wifi, , no water everything went wrong that week

We just completed our second stay at this resort, the first of which was in 2016. We can only surmise that its decline is a result of the sale to Hyatt. The once pristine rooms and grounds are a shell of what they once were. The public spaces, i.e., bars and lounges need painting, and worse is the wood flooring around the pool at the Preferred Club; it's peeling and in desperate need of painting. The roofs are an absolute eye sore! There is literally a hole in the roof of one of the buildings. The food, well.......let's just say that save a Caribbean dinner, dining at the specialty restaurants was a let- down. One of the few highlights of our stay is the service we received from Chontoy at the Preferred Club Lounge, where she was our server during most of the stay. In short, this once fine resort is now being maintained like a budget hotel, and certainly not a resort, least not based on our previous experiences.

The location of this property is great if you don't mind the noise from the Hip Strip. It's right across from Doctor's Cave Beach. The apartment was also pretty decent, but the rest of the building needs some major TLC. The worst about our stay was the check-in experience. The property manager looked at her list and asked for our host, whose name we never got from Expedia, so she just simply walked away because she couldn't find our names on her list. Are you kidding me? This was one day right before Beryl arrived in Jamaica, so I was panicking that we would be withou shelter during a major hurricane. We found a phone number on the reservation, and someone picked up and hung up right away. We asked the receptionist to call that same number from her phone, and all of a sudden, someone was answering the phone. After a few minutes, the ignorant property manager came back, and all of a sudden, our names were on the list. I asked her what the misunderstanding had been before but didn't get an answer. She made us wait 30 more minutes for the room, although it was already well past check-in time. When we got to the apartment, the floors were still wet from being mopped. I call this total BS. Definitely not a way you should be treating your guests. Never again!

The property was nothing like the pictures. The receptionist was very friendly. The property itself was not very good. The sliding door to the balcony was broken, the tub didn’t drain and overall it just wasn’t as wxpected.

This property is well located on the hip strip. It is a property in transition. The restaurant and pool are closed; not sure if they are going to open. Security is good. Lots of stuff to see and do nearby. The Doctor’s Cave beach and a Starbucks are across the street but the beach requires a fee for admission and an extra fee if you want a beach chair and umbrella.

Went to Montego Bay for a short vacation. Rented via Airbnb through Karl Lawrence. I have to echo some of the thoughts posted by other users. Unfortunately he is what gives Airbnb a bad reputation and should be removed from their platform. His place is quite run down, pictures although capture the space unfortunately do not give a clear indication of the state it’s in. Could use a good clean, new coat of paint (at the least) and perhaps an update of some of the amenities. As they say: you got to spend money to make money. These rental units require some modicum of capital and maintenance expenditures. Thats business. I don’t think he understands that though.

It was suitable for a week but what was most problematic was the end. Left him a reasonable review as the placed served its purpose. Close to the beach, close to restaurants as well as lounges and provided us with a descent vacation.

Karl Lawrence had audacity though to not only post misinformation about my stay but ask for an additional hundred dollars from me. He claims I took one of his mediocre used towels and he submitted the claim to Airbnb asking me to pay for not one but 6 towels. He then goes on to ask for 40 dollars due to a plumbing issue. Thankfully Airbnb resolved each and denied his claims.

I get the sense this is a regular occurrence for him. Following this interaction I searched his name-seems like I am not the only one to experience this.

Be careful with him: the pictures may tempt you but the experience post rental may leave you questioning why you chose his property.

My experience with Karl Lawrence was beyond disappointing, and I feel compelled to share my frustration. Karl not only insists on bullying guests into leaving 5-star reviews but also manipulates the review system to his advantage.

After our stay, we left a straightforward 4-star review, failing to provide honest feedback. In our review, we refrained from mentioning certain aspects that could have affected our rating, such as the run down building, presence of mold on the shower ceiling and spider webs near the AC unit.

Despite these observations, we chose not to use the accompanying footage on our social media platforms out of consideration for the challenges faced by small businesses.

However, Karl's reaction was outrageous. He promptly saw our review, contacted Airbnb, and had the audacity to remove his 5-star review of us. Conveniently, he decided we owed him additional money for a so-called early check-in fee, an amount that was never mentioned before or during our stay.

This manipulation of the review system and attempts to coerce guests into false ratings are unacceptable. It's disheartening to see a host resort to such tactics. My advice to potential guests: beware of Karl Lawrence and think twice before falling victim to his tactics.

Priceless Seaview. My Airbnb host was Elizabeth, my condo was on the 9th floor. It was an incredible experience. Right on the "hipstrip" within walking distance to everything- Casino, Margaritaville, the beach, supermarkets. Downtown taxi is only a 1.00 US or a nice walk. My unit was recently renovated, it was like home away from home. All new appliances, I was impressed and highly recommend this host.

Arrived at 3 pm then spent two hours before they find me a room , very dirty. Smelly colored towel. Roaches and other insects. No customer service to talk to . Dirty microwave . No customer service available to even ask for a bottle of water. Very disappointed

It was a one of a kind experience. All the staff was very pleasant and welcoming through our stay, the only thing I can complain about is the 1500 coupon book that can't be used for anything or very little. Need less to say we left it there as our gift to you from us, it did us no good. Wasted paper.

Great location especially to Doctor's Cave Beach-right across the street.
The apartments are individually owned and maintained and it appears that their condition spreads from one end of the spectrum to the next. The apartment I got was in great condition and had great views.
Overall the building needs some updating including the elevators. The outer walls need to be painted and power washed. The hallways and shared spaces need to be more welcoming.
Security guards are always at both entrances, however it appears that at the back entrance there is always a congregation of street people and drug dealers. I felt somewhat insecure both during the day and more so at nights. Something should be done about this.
Conclusion: It is a GEM but Trip Advisor should encourage the management to improve the appearance and security of the building. Failure to get changes, Trip Advisor should definately take this property off their listing.

I booked this property because of the proximity to the airport.
The apartment is in need of a total refurbishment. The bathroom was moldy and just unsanitary. This property should never have been rented.

Need some renovation, not a friendly receptionist, for 1 night ok...

They did not have my reservations , I need my money back, I had to pay twice

Filthy dirty never cleaned Nothing worked,. No locks on door. Not a RESORT . No facilities to use.

WARNING!! DO NOT BOOK WITH THIS HOTEL OR THE COMPANY THEY WILL OVERBOOK PURPOSEFULLY TO SEND YOU TO A CHEAPER PARTNER HOTEL AND KEEP YOUR MONEY!! YOU WILL NOT BE ABLE TO CANCEL THE RESERVATION!

Location is great on the "Hip Strip". However, multipleissues. First, we did not get the penthouse apartment we booked online. They said that wasn't available. Second, they wanted
To charge the same price until we vehemently objected. Third, our apartment was not fully cleaned-tub still had sand in it from previous occupant. Fourth, we didn't have hot water. Fifth, the balcony sliding door lock was literaly tying the rope used to hold back the curtains around the door knob. It did not hold the door fully closed so we heard the wind all night. We only stayed one night.

Each of these apartments are individually owned and cleanliness and facilities standards are not all doe well. The room we had on the 9th floor had excellent views and furnishings but the had a mold smell and was very noisy at night due to the rood traffic. Although booked a week we checked out the next day and the owner refused to refund the remaining funds. Lesson learned. Never pay in advance to an individual for something you have not seen in person.

The only good thing about this room was the location and the view. The room was old and dated and in need of some care. The housekeeper was angry because I asked for new towels. The tv barely worked, its as old aa my 30 year old daughter. I was told that the owner owns several units and they are all bad and I had the worst one...lucky me.