The Serai Cottage Boutique Hotel

Hotels
7.2 (265 reviews)
Lot 10316 & 10317 Jalan Kuala Berang Kuala Terengganu, Kampung Bukit Murtaja, Batu 23, , Kuala Berang , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Swimming pool
Family rooms
Shared lounge/TV area
Staff adhere to local safety protocols
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Thermometers for guests provided by property
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Clean room
Helpful staff
Good breakfast
Cons:
Poor cleanliness
Room maintenance issues
Facilities need attention

Categories

Cleanliness
5.03
There were issues with dirt and lizard droppings, and the overall cleanliness is not well kept.
Service
8.5
Staff provided excellent service by assisting with luggage and accommodating needs.
Location
8.04
Close to amenities, providing convenient access for travelers.
Room Quality
5.99
Mixed reviews: issues with air conditioning and furniture quality.
Amenities
6.52
Facilities like the air conditioning and pool need better maintenance.
Value for Money
6.98
Perceived as overpriced for the quality of room and amenities.
Food and Beverage
9.03
Breakfast was well received and considered a highlight.
Overall Experience
7.5
Overall experience could be better due to various facility concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 17:06

Property Description

Luxurious Accommodation
Indulge in a comfortable stay at The Serai Cottage Boutique Hotel, offering family rooms and well-equipped kitchenettes in select rooms.

Relaxation and Leisure
Unwind by the seasonal outdoor swimming pool or socialize in the shared lounge, perfect for a tranquil getaway.

Convenient Services
Benefit from 24-hour assistance in both English and Malay languages at the front desk, ensuring a seamless stay experience.

Ready to experience luxury and comfort at The Serai Cottage Boutique Hotel? Book now and make unforgettable memories!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Adults stay for MYR 30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 265 reviews
Cleanliness: 5.03
Service: 8.5
Location: 8.04
Room Quality: 5.99
Amenities: 6.52
Value for Money: 6.98
Food and Beverage: 9.03
Overall Experience: 7.5
M
Mohd Badrul Khusairi • family_with_children • my
8
2026-03-17 • via Nuitee
M
Mohd Faizzal Bin • family_with_children • my
6
2026-03-01 • via Nuitee
R
RAFIZAWATI • extended_group • my
6
Quite okay
Pros:

Location to wedding place

Cons:

Cleanliness and the molding

2026-02-23 • via Nuitee
M
melawati • family_with_children • my
7
2026-02-22 • via Nuitee
A
ABDUL ALIFF • couple • my
6
Just okay
Pros:

NA

Cons:

NA

2026-02-14 • via Nuitee
A
awang • family_with_children • my
9
Bagi saya Hotel/ penginapan sangat ok.
Pros:

Bagi saya Hotel/ penginapan sangat ok. Sesuai utk saya bawa anak2 main kolam utk cuti sekolah. Lokasi hotel adalah strategik dengan kemudahan hampir dengan bandar (tempat makan).

2026-01-19 • via Nuitee
H
Hayati • family_with_children • my
6
2026-01-18 • via Nuitee
M
Mohd Zamri • family_with_children • my
8
Pros:

Ok

Cons:

No

2026-01-15 • via Nuitee
F
Fatimah • extended_group • my
1
Bad holiday with bad room and AC was not functioning
Pros:

Nothing

Cons:

The room was upstairs and we are senior citizens i had my mother with me and she is 80 years old. It was painful to get her to go up and down the room.
The tiles in the bathroom are slippery. I had to spread towels to prevent everyone from falling. No hangers. No closet. No iron. No tea making kettle.

2026-01-07 • via Nuitee
I
izudin • couple • my
5
2025-12-30 • via Nuitee
S
Salbiah • couple • my
7
2025-12-03 • via Nuitee
N
NOR AKMAL • couple • my
7
2025-12-02 • via Nuitee
M
MOHD ASUADI • extended_group • my
7
2025-11-14 • via Nuitee
H
Hmw⁸¹ • extended_group • my
5
Peaceful stay but a few facilities need attention.
Pros:

Very calm place and comfortable bed.

Cons:

No proper space to store clothes and personal items. Interior need to be improved. Need to check the aircond in this room. TV is not functioning.

2025-11-13 • via Nuitee
R
RABAA • family_with_children • my
7
2025-10-21 • via Nuitee
K
Khairul • solo_traveller • my
5
Pros:

Untuk family ada swimming pool ok la..

Cons:

Aircond bilik xsejuk dan facility xdijaga dengan elok.

2025-10-19 • via Nuitee
M
Muhammad Asyraf • solo_traveller • my
8
2025-10-15 • via Nuitee
M
MUHAMMAD NOR SALAM • extended_group • my
7
Pros:

Ok

2025-10-12 • via Nuitee
A
Aliff • solo_traveller • my
7
2025-09-30 • via Nuitee
S
Shaiful Sufian • family_with_children • my
10
Pros:

Okay

2025-09-17 • via Nuitee