Sai Rock Beach Hotel & Spa

Hotels
•
Travelbook Group
6.4 (269 reviews)
Malindi Rd, Mombasa, Mombasa County , Mombasa , KE
254-41-5487644

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Facilities

Meeting rooms
Full-service spa
Free WiFi
24-hour front desk
Garden
Luggage storage
Designated smoking area
Outdoor furniture
Picnic area
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
Uncomfortable rooms
Unreliable amenities

Categories

Cleanliness
4.61
Rooms were unkept and bathrooms had major issues including mould and broken fixtures.
Service
8.08
While there were positive mentions of staff being kind and professional, overall service quality was poor.
Location
8.62
Proximity to the beach was highlighted positively, making location a strong point.
Room Quality
4.57
Rooms were terrible with uncomfortable beds and outdated facilities.
Amenities
5.6
The gym and pool area were not well maintained, causing safety concerns.
Value for Money
5.56
Overall experience not worthy of the price paid.
Food and Beverage
7.61
Food was generally good, but variety and quality could improve.
Overall Experience
6.58
Disappointing stay that requires urgent renovations and improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:42

Property Description

Relax at the Spa
Indulge in rejuvenating massages and treatments at the hotel's spa.

Exceptional Dining Options
Savor delicious local cuisine at Wananchi Restaurant and enjoy drinks at the bar/lounge.

Convenient Amenities
Benefit from complimentary Wi-Fi, business center facilities, and free parking during your stay.

Immerse yourself in a beachfront retreat at Sai Rock Beach Hotel & Spa in Mombasa. Book now for an unforgettable experience!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

6.4
Based on 269 reviews
Cleanliness: 4.61
Service: 8.08
Location: 8.62
Room Quality: 4.57
Amenities: 5.6
Value for Money: 5.56
Food and Beverage: 7.61
Overall Experience: 6.58
P
Peter • family_with_children • ke
7
Pros:

everything is quite cool

Cons:

The only problem was theres no fresh water on the bathroom

2026-02-12 • via Nuitee
C
Clive • family_with_children • gb
8
Pros:

Location and the excellent staff

Cons:

Nothing

2026-01-23 • via Nuitee
A
Asnakech Sisay • couple • et
5
Its not bad
Pros:

Hospitality of the reception & waitors. Location is good. Access to the beach is good.

Cons:

Not too many variety of food for breakfast as expected. Especially for fastings like no animals or dairy products. One day at 7.30 a.m no food in the buffet. Not accepting dollar cash.

2026-01-21 • via Nuitee
A
Avril • family_with_children • nz
7
Pros:

Staff were lovely and friendly. Location was great, right on the beach.

Cons:

Its a little run down. No hot water.

2026-01-21 • via Nuitee
S
Søren • couple • dk
7
2026-01-20 • via Nuitee
J
Joseph • couple • ke
6
I'mBelow average
Pros:

The Bar staff Mr.Edward Kombe was very knowledgeable and engaging. His service was Top notch and he took time to show me around the hotel. He also acted as Resident DJ which was beyond his duties.The other staff are also good except for Receptionist who booked us in.

Cons:

The Food and Facilities were quite underwhelming. Breakfast had Very little option with some hidden from the menu hence not sure to order or not
Rooms are quite dated with rusty taps, salty water which had a pungent smell and the receptionist who booked us in competed in giving us the worst room available yet most rooms were unoccupied.

2026-01-19 • via Nuitee
S
Sheila Irene • solo_traveller • gh
5
At least it was ok for bed and breakfast
Pros:

At least the breakfast was good

Cons:

The salty water from the shower and tap. Also the telephone lines were not working u have to travel from your room to reception all the time.

2026-01-19 • via Nuitee
F
Faisa • family_with_children • ke
10
2026-01-19 • via Nuitee
G
grzegorz • solo_traveller • pl
2
Porażka
Pros:

Lokalizacja bardzo dobra.

Cons:

Hotel, pokoje, baseny, wyżywienie

2026-01-17 • via Nuitee
D
Detlev • couple • de
4
Cons:

Das Hotel müsste mal Renoviert werden. Es ist für Keianische Reisende vieleicht Okey aber für Deutsche eher nicht.
Das Essen war auch sehr bescheiden.

2026-01-15 • via Nuitee
F
Fernandes • family_with_children • ke
8
It was ok
Pros:

My family and I had a good time.

Cons:

The internet connection

2026-01-12 • via Nuitee
A
Anthony Kanjah • family_with_children • au
6
Pros:

The staff were very professional warm and helpful.

Cons:

The faculities are very delapidated with seemingly very little or no maintainance carried out iver the years.

2026-01-11 • via Nuitee
E
Esther • family_with_children • ke
5
2026-01-07 • via Nuitee
M
Manucho • family_with_children • ke
8
2026-01-04 • via Nuitee
P
Patroberths • couple • ke
9
amazing
Pros:

service and staff..

2026-01-03 • via Nuitee
J
JANE • family_with_children • ke
1
Renovation needed urgently
Pros:

I didn't like anything, the pictures were different from what we got. Not what I expected.

Cons:

The rooms were terrible, not worthy what i paid. The beds were in bad state, toilet and bathrooms were terrible and the fridge was worse.i can't recommend it to anyone. I was so disappointed and couldn't extend my stay. The mattresses and pillows were uncomfortable. TV dead, phone dead. Bathroom water too salty couldn't brush with it.

2026-01-03 • via Nuitee
W
Wachera • extended_group • ke
8
It was a great stay
Pros:

Location and friendly staff

Cons:

Rooms need upgrade

2026-01-02 • via Nuitee
K
Karanja • family_with_children • ke
4
2025-12-30 • via Nuitee
A
Amar • couple • ke
6
2025-12-28 • via Nuitee
S
Stephen Aloo • family_with_children • ke
3
The hotel requires a renovation.
Pros:

The food was genuinely good, and the waiters were kind, professional, and did their best to make the stay bearable. They were the only redeeming part of the negative experience.

Online photos can be very deceiving.

Cons:

I had one of the worst hospitality experiences at
Sai Rock. That experience reinforced why relying solely on photos and reviews from platforms like Booking.com can be extremely misleading.

Nearly three months before our December family trip, we carefully scouted and booked a one-week stay in Mombasa. Sai Rock’s proximity to the beach and the room photos online made it look like a great option. Unfortunately, the reality upon arrival was shocking. Because we had already made advance payments, we were effectively locked in.

The bathrooms were in a very poor state—broken sinks, damaged doors, terrible tiling, and generally dilapidated facilities. The swimming pool itself is a decent size, but the pool deck was consistently dirty, and the pool beds were worn out and uncomfortable. More concerning was the electrical setup, especially around the bar area, where exposed wiring posed clear safety risks.

And then there was the gym—honestly, a complete write-off. The roof panels looked like they were about to cave in at any moment, the equipment was old, rusty, and clearly not maintained, and the entire space was poorly ventilated with no air-conditioning at all. It felt less like a gym and more like an afterthought that hadn’t been touched in years. For a hotel that markets itself as a resort, this was not just disappointing, it was unsafe and unacceptable. A gym should not feel like a structural risk zone.

In all honesty, Sai Rock Mombasa needs to close temporarily, undergo serious renovations, and only reopen once it meets basic hospitality and safety standards. As it stands, it feels like a property that is being run without reinvestment or attention to detail.

2025-12-24 • via Nuitee