Hotel Marqués del Ángel

Hotels
9.4 (215 reviews)
5 Poniente 332 Col. Centro , Puebla , mx
+52 222 246 7836

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Family rooms
Laundry
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Review Highlights

Pros:
Location is central
Beautiful property
Cons:
Cleanliness issues
Confusing pet policy

Categories

Cleanliness
7.98
Reviewed complaints about dirty rooms and poor maintenance.
Service
9.95
Mentioned both excellent service and significant complaints about handling pet fees.
Location
10
Multiple reviews praised the central location.
Room Quality
8.94
Some rooms had issues like no windows and stuffiness.
Amenities
9.47
Some limitations noted, but generally acceptable amenities.
Value for Money
9.93
Positive mentions of beautiful property and good value.
Food and Beverage
8.98
Breakfast received mixed reviews, with requests for improvements.
Overall Experience
9.97
Generally a good experience, although overshadowed by specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:29

Property Description

Luxurious Accommodation

Hotel Marqués del Ángel offers a luxurious stay in the heart of Puebla, just a short distance from major attractions like Acropolis Puebla and the Amparo Museum. Each room is elegantly furnished with modern amenities including a flat-screen TV, safety deposit box, and plush bedding for a comfortable night's rest.

Convenient Facilities

Guests can take advantage of the hotel's business centre, tour desk, and 24-hour front desk services. Enjoy the convenience of airport transfers, room service, and complimentary WiFi throughout the property. Whether you're here for business or leisure, Hotel Marqués del Ángel ensures a seamless and enjoyable stay.

Central Location

Situated centrally, this 4-star hotel provides easy access to popular landmarks such as Biblioteca Palafoxiana and Puebla Convention Centre. With the Hermanos Serdán International Airport nearby, your journey to Hotel Marqués del Ángel is just as convenient as your stay.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PUE

Location

Guest Reviews

9.4
Based on 215 reviews
Cleanliness: 7.98
Service: 9.95
Location: 10
Room Quality: 8.94
Amenities: 9.47
Value for Money: 9.93
Food and Beverage: 8.98
Overall Experience: 9.97
E
ELDA LUISA • solo_traveller • mx
10
Pros:

Excelente ubicación para el turista... Sus instalaciones son clásicas mexicanas artesanales en Muy buen estado...excelente atención del personal...Muy rico desayuno sobre todo calidad del cafe

Cons:

Quizá que las luces están un poco bajas

2026-08-26 • via Nuitee
S
Sabine • solo_traveller • et
9
2026-08-17 • via Nuitee
P
Pliego • solo_traveller • mx
9
Pros:

Amabilidad, decoración, comodidad, alimentos y bebidas

2026-08-11 • via Nuitee
J
Javier • couple • us
10
2026-08-07 • via Nuitee
J
Javier • couple • us
10
2026-08-07 • via Nuitee
A
Angel • solo_traveller • mx
10
2026-08-03 • via Nuitee
E
Elizabeth • solo_traveller • mx
10
Pros:

La atención y la limpieza

Cons:

El horario del restaurante entre semana

2026-08-02 • via Nuitee
S
Saúl • solo_traveller • mx
10
Pros:

Todo excelente.

2026-08-02 • via Nuitee
S
Santa Fe Traveler • solo_traveller • us
8
Beautiful central hotel
Pros:

The renovation of the centuries-old building and courtyards were tasteful and the decor was charming. The staff were professional and very helpful. The location is only two blocks from the cathedral and Zocolo. Street noise was not an issue. There are many nearby dining options.

The hotel is divided between two adjacent courtyards with four rooms above the first courtyard and other rooms on the ground and upper floor of the further courtyard. The dining room is also used for meetings and banquets. There is also a nice bar that fronts on the street in which you can eat.

We were there for five nights in two rooms on the first courtyard. Our second room, the Presidential Suite (112), allowed cross ventilation between the courtyards through the large front and rear doors prior to closing them for the night. That room also has AC, although we didn't use it. Overall we would recommend the hotel. The Booking rates were better than at the desk.

Cons:

Our initial room (111) was stuffy and without ventilation, except for a corner tower fan. Okay when the door was open. It would have benefitted from AC. The breakfast, while good, was not generous and consisted of different egg choices. Bread and tortillas cost extra. There is a weekend brunch buffet but that does not come with the room. We did not mind the noise from the dining/meeting area, but it might annoy others. If so, consider rooms on the further courtyard although we didn't stay there.

2026-07-19 • via Nuitee
C
Chimal • solo_traveller • mx
10
2026-07-18 • via Nuitee
L
Lorena • extended_group • is
8
Is ok
Pros:

Amazing staff and food

Cons:

Bed terrible squeaking all the time we move the mattress was very old soft . The door of the bathroom is expanded so can’t close very noisy and we need to lift for close

2026-07-12 • via Nuitee
M
M • extended_group • mx
10
Cumplió mis expectativas
Pros:

La atención de todo el personal, todos son muy amables, sobre todo la recepcionista del turno vespertino y el señor que recibe las maletas, bueno, en realidad todos fueron muy amables en todo momento. La hospitalidad de las personas que ahí trabajan es extraordinaria, no me equivoque en elegir ese bonito lugar para hospedarme, hizo de mi viaje placentero.

Cons:

En unos de los dias pedimos que la persona de la limpieza fuera más tarde, ya que saldríamos un poco más tarde y solo dejo las toallas , pero ese día no fue a realizar el aseo, además que solo.dejo una toalla y éramos dos personas, las otras eran toallas.para secar las manos, fuera de eso, todo bien.

2026-07-09 • via Nuitee
R
Rafael • solo_traveller • mx
9
Estupenda experiencia, pero sin son más atentos con el huésped, pueden alcanzar la excelencia.
Pros:

Estupendo desayuno y ubicación. Gran lugar para visitar el centro de Puebla y alrededores.

Cons:

El personal que recibe puede ser más atento. Les hice un par de requerimientos durante mi estadía que fueron perfectamente ignorados. Y su actitud tampoco fue la mejor.

2026-06-29 • via Nuitee
H
Hubert • solo_traveller • gt
7
Pros:

Friendly staff and the rooms are pretty. Location wise is amazing and all the management things are easy to do.

Cons:

The rooms don't really have windows and it is just a big house.. so for the price I think is a bit overvalued.

2026-06-10 • via Nuitee
X
Xochitl • solo_traveller • mx
9
2026-05-27 • via Nuitee
E
EfrainAlday • solo_traveller • mx
10
Pros:

Todo. Excelente servicio, personal y ubicación

2026-05-25 • via Nuitee
J
Jesus Abel • family_with_children • mx
10
Apacible
Pros:

Temperatura y ambiente

Cons:

Todo magnifico

2026-05-25 • via Nuitee
B
Bazan • solo_traveller • mx
10
Pros:

Buena vibra y bonita atención

Cons:

Solo falto aire condicionado

2026-05-25 • via Nuitee
L
Laura Yolanda • solo_traveller • mx
9
Pros:

La amabilidad del personal y la decoración de todo el hotel

Cons:

El estractor del baño sonaba demasiado fuerte

2026-05-24 • via Nuitee
E
Evelyn • solo_traveller • cr
10
Super recomendado
Pros:

Divino. Las instalaciones preciosas. Personal muy amable, hotel tranquilo y silencioso, buena comida, buena ubicación

Cons:

Todo muy lindo.

2026-05-13 • via Nuitee