La Réserve

Fantastisch hotel met zeer luxe uitstraling en behandeling van hun gasten ! Alleen maar lof !

Sans doute le meilleur hôtel de la ville, tout était parfait, hôtel, très propre, pas loin du centre-ville, très propre personnel, très souriant et accueillant rien à dire

This is the only 5-star hotel in the area. I’ve been here several times before. In the beginning, you could overlook the low level of service — you have to give people a chance to learn. But now, a few years later…
Some examples: at check-in you get your key and that’s it. Find your room yourself. Hotel information? Absent. Information about breakfast, the spa, etc.? Not mentioned. There is a WhatsApp AI app that always replies “it will be passed on and housekeeping will help you,” but nothing actually happens.

The spa is “so well” maintained that all the soap dispensers have been squeezed completely empty. When going for breakfast, please check if they’re still serving eggs. Just because they let you in doesn’t mean the kitchen will still be willing to fry one. Also check if there’s soap before you shower. Ordering coffee at breakfast easily takes 10 minutes.

You get the feeling that all staff are friendly but very inexperienced student workers. And when you arrive: the reception is at the back on the right — in case, like many others, you can’t find it. The people at the door only help guests with short skirts; otherwise, they just talk to each other.

This hotel is best compared to a TV show where people have to manage a 5-star hotel for the first time. Lots of good intentions. Lots of “sorry.” But honestly, it’s just painful. Book something cheaper nearby and spend the money you save outside the hotel.

The worst experience ever.This is not a hotel ,5 star worth.
Waste of time,waste of money, waste of health.
This must be belgium.

Super Nice Hotel but Service is Not what you expect and know from other Hotels - Like the Bothanic Sanctuary in Antwerp before This stay. Room was cleaned on Sunday at 4pm there is no door to the toilet which is not good at all. Only 1 towel per Person in the bathroom and no Soap.
More of such Details could be mentioned Burg This is what makes the difference

Zeer aangenaam hotel, prachtige wellness en bar. Mooie afwerking in het ganse hotel! Zeker een aanrader.

ontbijt was het best

We stayed at this hotel for more than a week at a special, heavily-discounted group rate. Still, the value simply was not there. Physically the hotel, at least arguably, deserves its supposed 5-star status. It’s modern, attractive and generally clean.

Unfortunately, that’s where the good news ends. In terms of service, the place doesn’t measure up even to 3-star standards. While there are a few staffers there who would like to take proper care of their hotel guests, they are clearly poorly managed, overworked, overstressed and they have no systems in place to make sure that problems get solved. If you ask the employees why problems never seem to get solved, some of them will tell you about this in detail, sotto voce.

For example, we checked into a room where the air conditioning was flat-out not working. The following morning we reported the problem and were promised that the problem would be fixed by the time we returned to the hotel in the evening. When we arrived back the problem was not fixed, no attempt to fix it had been made (“We were too busy today”) and were told that no other rooms were available so we would have to accept an extremely hot room (close to 80 degrees Fahrenheit) until the following day.

The second day we were again promised that the repair would be made but, once again, nothing happened. When we returned to the hotel we were simply told that the system was working properly, contrary to what I was telling them. Only when I insisted that an employee physically come to the room to see that the room was hotter than a Finnish sauna and the A/C didn’t blow any air at all did they acknowledge the problem.

Still, they claimed that there were no other rooms available that night and we would, once again, for the third night in a row, have to try to sleep in an extremely hot room. When I suggested that perhaps some kind of discount or other compensation might be in order under these circumstances, I was told, in so many words, that I would be ice skating in Hades before management would agree to anything like that.

The best I could get is an agreement to put us in a different room the following day. This promise they finally honored.

However, not checking the invoice carefully at checkout time sometimes has its consequences. The new room, though on the surface identical to the old one, apparently was in a different price category, and we discovered later that we were charged quite a bit more for the new room than for the old one. It would have been polite, not to mention ethical, for the hotel to mention this at the time rather than wait for us to notice it (or not) on the final invoice.

This is not the kind of thing one expects from a so-called 5-star hotel. Incidentally, the 45 euro/day parking fee is ridiculous. There is free parking across the street between the hotel and the casino. The breakfast is not terrible but definitely not 5-star level, either. I could go on, but you probably get the idea: If you value service and value-for-money, stay far away…

A fabulous hotel, where the little things are taken care of, without needing to ask. Super facilities from the design of the hotel to the bedding. A complimentary glass of Ruinhart, probably tells you what you need to know!

Sehr schönes Hotel.
Wir lieben das Ambient im La Reserve Im Restaurant La Rigue kann man hervorragend essen aber der Service war beim letzten Besuch nicht gut. Obwohl wir erst Ostermontag angereist sind, wo der meiste Trubel vorbei und das Restaurant am Ostermontagabend relativ leer war , lies der Service sehr zu wünschen übrig. Da stimmt Preis /Leistung leider nicht .Schön war der Tag auf der Terrasse mit DJ.Sehr lobenswert zu erwähnen der Service und die Freundlichkeit von Estefania ,die uns meist an Bar bedient. Für uns dort bis her die netteste Servicekraft . !

Very nice hotel

the only criticism ww has was the cleanliness. in arrival we found some hats in the bathroom floor but this was was made good will just we went out for a walk
hotel is situated in a very convenient area and is of a very high standard
breakfast was impeccable

Prachtig decor! Excellente service 5* upgrade room junior suite! Food is delicious! Perfecte prijs/kwaliteit verhouding 👌

veel te duur voor dit hotel. is gewoon goed maar niet buitengewoon

Heel mooi hotel. De bediening aan het ontbijt was niet goed! Heel lang wachten

This place has been renovated. .It lost all its charm from the past
It looks like a luxery dark crematorium
Its all about fake.Fake materials, fake staff
They invested in the most advanced cameras, permanently controling guests and staff.
Its North Korea at the north sea

Super location with great views on the pond. Beautifully redone with luxury touches. Excellent restaurant with a marvelous grand room. Ok fitness room, somewhat small for a new luxury hotel. Nice and big rooms with plenty of amenities. Excellent service. Steps t from sauna to pool had no banister and were super slippery, I had a bad fall and mentioned it to the spa attendants. They were aware and it really surprised me they continued to operate it that way without a warning sign and at least some anti slip materials or cover. That was a very big negative for me which would warrant a zero but I didn’t want to give that kind of rating for a hotel that is clearly aiming to be of at least a Four Seasons/ St Regis standard.

Amazing hotel, great reception service, restaurant food really good- only let down was speed if restaurant service on a Saturday night, very slow.

Klassehotel, maar prijs-kwaliteit iets overrated. vb: superontbijt, maar voor 45€ pp verwacht je toch dat alles erin zit. Je kon nog betalend uitbreiden (bubbels, bepaalde eierbereidingen, ....). Tof zwembad met sauna en overall wel vriendelijk personeel.

Tolles Hotel in bester Lage. Das Personal ist ausgesprochen freundlich. Die Zimmer sind sehr schön, allerdings würde ich breitere Betten bevorzugen.