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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Private check-in/check-out
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Outdoor furniture
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Staff adhere to local safety protocols
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Key access
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Process in place to check health of guests
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Front desk (limited hours)
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Free wired internet
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Free pool cabanas
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Internet access
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Pool waterfall
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Exercise/lap pool
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Japanese garden
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Swimming nearby
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Beach club nearby (surcharge)
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Beach toys
Review Highlights
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Property Description
Luxurious Stay in Playa del Carmen
Isabella Boutique Hotel offers a tranquil retreat in Playa del Carmen, just 1.3 km from ADO International Bus Station. Relax by the outdoor swimming pool or stroll through the lush garden. The air-conditioned rooms with private bathrooms provide the perfect sanctuary after a day of exploration.
Comfort and Convenience
Each room at Isabella Boutique Hotel is equipped with a wardrobe and free WiFi, with some rooms boasting a charming balcony. The hotel also features a welcoming terrace where you can unwind and soak in the serene atmosphere.
Exceptional Service
The bilingual staff, fluent in English and Spanish, are dedicated to ensuring a seamless stay. Let them assist you in planning activities and making the most of your time in Playa del Carmen.
Ready to experience the charm of Isabella Boutique Hotel? Book now for an unforgettable stay!
Please inform Isabella in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Please note that there are animals around the property.
Managed by a private host
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
Nos encantó todo, excelente atención por parte del Sr. encargado, muy amable y servicial.
Que el dueño no deja meter el vehículo.
Está horrible, no lo recomiendo busquen mejores opciones, las fotos no son reales. Es un hotel fantasma, ni siquiera hay personal que pueda atenderte y cuando lo hacen se portan muy groseros, haces tu reporte en booking y ni así resuelven.
Todo absolutamente todo es una estafa, el hotel está inservible y en la recepción hay recibos de deudas fiscales, por lo cual se da a entender que están en bancarrota, por eso no sirve nada.
la posizione
Siamo arrivati che non c’era nessuno in reception, per poter fare il check in abbiamo aspettato 20 minuti…una volta arrivato il signore diceva di non sapere del nostro arrivo e che quindi non avesse una camera per noi. Dopo altri 10 minuti ci da una stanza.
La porta della stanza non si poteva chiudere da fuori, quindi quando uscivamo restava aperta (per niente sicuro), inoltre nella stanza abbiamo trovato ragni e blatte. Molteplici volte abbiamo provato a contattare la struttura sia su booking sia fisicamente ma non abbiamo mai ricevuto risposta o trovato nessuno che potesse aiutarci. Abbiamo chiesto di fornirci il wi-fi ma anche in questo caso nessun tipo di risposta.
Non ci siamo trovati per niente bene, abbiamo avuto più problemi e non si sono proprio interessati nell’aiutarci. Pessimi
Locatie is net buiten het drukken centrum wat erg fijn is.
Er was alle dagen geen personeel alleen een oude man die het terrein bijhield. Iedereen kon wel vrij het hotelterrein oplopen. Te weinig voorzieningen in de kamer, er was geen toiletpapier en na twee dagen meernaals te hebben gebeld bij de receptie zijn we zelf maar toiletpapier gaan kopen. Het zwembad was troebel en vies en meerdere ligbedjes kapot. De naastgelegen strandtent draai hele harde housemuziek die je tot in je kamer hoorde, soms al om 07.00 in de ochtend
Nada.
Não se comunicam, não respondem perguntas e não nos orientaram quanto ao check in. Chegando lá, haviam cancelado e não havia ninguém no local. O vizinho avisou que eles não ficam lá, não há recepção. Local afastado do centro.
Great location that is close to town. The rooms are clean and present well, though they are small. Perfect size for a solo traveller.
The staff are lovely, though you need Google translate if you can't speak Spanish.
I stayed for 6 nights. My room was not cleaned in that time, which I am fine with, though I had to ask for more toilet paper and my bin for the toilet was not emptied at all. The bin was very small, so any other rubbish I had to leave on the floor. There were no bins in the complex. I had a pile of empty water bottles in my room too.
There was no blanket on the bed, just sheets. I had to ask for a blanket.
The hot water was intermittent, but mostly did not work.
If you're tall you'll need to remember to duck your head every time you go to the bathroom as the door frame is low.
The wifi was not very good. I rang the bell at reception multiple times to try and get it sorted and no one came. The second time I went to reception they came and when I asked about the WiFi I was told "no" and that I had to go to a restaurant for WiFi. I'm not sure if it was a systems error or what the issue was but it was not a great service all in all.
The hotel is very close to the ocean, which is one of the reasons I chose it. I was at the hotel in June and the seaweed is collected and left to rot in the heat (33° celsius) on the beach. The stench was rancid and overpowering (it smelt like raw sewerage), so you could not sit by the pool. The smell started as soon as you turned into the street to the hotel and it was vile.
I would not recommend this hotel.
Close proximity to activities, dining, walking. Very nice staff, although I only met one groundskeeper-room cleaner. Quiet at night.
The beaches down the road is a fishing small fishing charter business not a beach for recreation. Also, out of their control, a lot of seaweed. Poor water pressure.
My room was next to the pool.
Lots of sun loungers.
Aquacize classes in the pool
Lots of books to read
No fridge
No kettle or coffee maker
Location was just close enough to 5th Ave but one block down towards ocean so not as noisy as hotels there, yet just 2 mins walking distance to the shenanigans; pool area was absolutely beautiful; close to all sorts of cafes and restos
Our room was supposed to have a patio, that was just ridiculous; it’s a tiny paved space between two of the little huts with a single plastic chair; staff wasn’t always the friendliest and couldn’t speak any English
Beautiful boho property. The pool was amazing, loved all the shade from the trees. The staff keeps the property clean and maintained beautifully. Staff and owner were very friendly and helpful. Can not beat the location. Just steps to the ocean. Nice coffee shop just a block away. Only a block and a half from the famous 5th avenue. Anything you need is within walking distance!
When they say nature stay they mean it lol. Never took one hot shower while we were there. I let maintenance know and we left for breakfast. When we got back he said he fixed it. There was super hot water for about 5 seconds and then cold. The outdoor shower waster was warmer than in the room. There is no WiFi in the rooms but there is WiFi in the common areas.
Amazing staff, clean pöol, interesting iguanas, central but quiet location, good vibes!
This part of the beach is for boats.
This is such a wonderful place. I really enjoy coming here as the location is perfect in the heart of Playa and it is chill and the staff is incredible
There was an exceptional female member of staff, who had a lot of time to spend on the different guests who would arrive at her Reception Desk seeking assistance, from how do I connect to the wifi to where can I easily find a Taxi.
I would like to see the wicker gate which opens directly onto the beach open and available for guests.
There are lots of bugs
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