Hotel Kreuz by b-smart

Hotels
8.4 (1473 reviews)
Bruder-Klausen-Weg 1 , Sachseln , CH
+41 41 660 53 00

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Business center
Heating
Terrace
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Comfortable beds
Cons:
Elevator issues
Slow communication regarding lost items
Limited assistance

Categories

Cleanliness
8.09
Overall cleanliness was noted as acceptable, but slow communication regarding lost items and issues with bathroom cleanliness were mentioned negatively.
Service
8.76
General remarks about service were positive, though issues with slow response times were noted.
Location
9.1
Mentioned as a very good and centrally located hotel, excellent for excursions in the region.
Room Quality
8.55
Rooms are spacious and comfortable, with a few minor issues regarding fixtures.
Amenities
7.58
Issues with the elevator and limited assistance noted, affecting overall amenity rating.
Value for Money
8.54
Overall value is seen as good, although some felt the self-service aspect was too pronounced.
Food and Beverage
8.09
Restaurant received positive comments, but was not heavily emphasized in reviews.
Overall Experience
8.47
Stay was enjoyable with some noted inconveniences that could be improved upon.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:59

Property Description

Historic Charm with Modern Comforts

Elegant Accommodations: The Kreuz Sachseln Hotel Restaurant offers elegantly furnished, spacious rooms and junior suites for a peaceful night's rest.

Culinary Delights: Indulge in tasty local specialties with a global twist prepared by the experienced kitchen team. Dine in the restaurant or on the inviting terrace for a delightful culinary experience.

Relaxation and Adventure: Unwind in the on-site sauna and steam bath after a day of exploration. With a prime location near Sarner lake and various mountain activities, including skiing, hiking, and more, there's something for everyone.

Experience the perfect blend of history and modernity at Kreuz Sachseln Hotel Restaurant. Book your stay now for an unforgettable getaway.

Important information:

When booking 5 rooms or more, special conditions and supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 1473 reviews
Cleanliness: 8.09
Service: 8.76
Location: 9.1
Room Quality: 8.55
Amenities: 7.58
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.47
M
Matt • solo_traveller • ch
9
Great hotel in the center
Pros:

I would definitely recommend this hotel. Rooms are in a very original design, clean and the beds are comfy. Staff very friendly and the breakfast is fabulous.

Cons:

nothing to say

2026-10-31 • via Nuitee
S
Skeffen • couple • de
9
Gemütliche Nacht mit Self-Check-In
Pros:

Der Self-Check-In war unkompliziert und das Zimmer sehr gemütlich.
Bequeme Betten und eine gute Dusche haben uns besonders gefreut.

Cons:

Die Parksituation war nicht so toll. Am Hotel gibt es nur wenige Parkplätze, die bei unserer Ankunft alle schon belegt waren.
Wir haben zwar einen Parkplatz in der Nähe gefunden, mussten aber am nächsten Morgen schon zeitig raus, um die Parkscheibe weiter zu stellen.

2026-10-30 • via Nuitee
A
Andrea • family_with_children • de
10
2026-10-28 • via Nuitee
B
Björn • family_with_children • de
9
2026-10-27 • via Nuitee
H
Huma • couple • de
9
I loved staying in this cozy place near the lake. The rooms were modern and clean, the wellness area was well maintained
Pros:

The rooms are modern, nicely decorated and smell really good. The lobby and wellness area are also clean and well maintained. Breakfast had a good variety of options. Overall, we really enjoyed our stay!

Cons:

I liked everything about the hotel. The only things missing were a kettle and a mirror in the room, which would have made the stay even more comfortable.

2026-10-27 • via Nuitee
M
Marlise • couple • ch
9
2026-10-26 • via Nuitee
L
Levi • extended_group • de
10
2026-10-26 • via Nuitee
E
Egidijus • solo_traveller • lt
9
2026-10-25 • via Nuitee
C
Christian • family_with_children • de
8
2026-10-25 • via Nuitee
N
Norbert • couple • pl
10
2026-10-24 • via Nuitee
F
frya • couple • gb
5
Not good
Pros:

Very confusing to book this hotel. No one there to serve you

2026-10-24 • via Nuitee
K
Klaus • solo_traveller • at
2
Schönes Hotel mit schlechtem Kundenservice
Pros:

Zimmer war großzügig und sauber!

Cons:

1. die Kommunikation klappt nur über Callcenter und online!
Und hier sind nach meiner persönlichen Erfahrung keine kompetenten Leute erreichbar.
2. Frühstücken ist eine Lotterie

2026-10-24 • via Nuitee
K
Karwan • couple • iq
8
2026-10-24 • via Nuitee
S
Sonja • couple • ch
8
Pros:

war ohne Frühstück

Cons:

einchecken funktionierte nicht, wir mussten tel. Anfragen

2026-10-22 • via Nuitee
N
Nathalie • family_with_children • ch
6
Chambre conforable avec une belle vue
Pros:

Notre chambre était très spacieuse et confortable. Nous avions une vue magnifique sur le lac et le village. Le petit déjeuner était bon et varié. Le personnel du restaurant était très gentil et disponible.

Cons:

Le gros incovénient a été le parking. C'est un parking privé payant à l'heure et l'hotel ne bénéficie pas d'un tarif à la nuit/journée. Je n'ai pas pu me relaxer vraiment vérifiant constamment les heures qu'il me restait le matin et veillant à ne pas revenir trop tôt le soir car le parking revenait cher au final.
Même si ce n'ai pas du tout la faute de l'hôtel, je signale aussi que l'hotel se situe juste à côté d'une église qui commence à sonner à 7h du matin toutes les demi-heures jusqu'à 22h. Pas top avec des enfants ou pour les gens qui ont le sommeil sensible.

2026-10-22 • via Nuitee
M
Marie-Ange • family_with_children • ch
7
Très bien
Pros:

Le petit déjeuner, le confort des coussins et l’emplacement

Cons:

Comme nous sommes restés qu’une nuit c’est difficile à dire

2026-10-22 • via Nuitee
N
nickzhou2003 • solo_traveller • us
10
2026-10-19 • via Nuitee
P
Pierre-André • couple • ch
9
Très bien passé sans problème
Pros:

Facilité d’enregistrement, tranquillité, bien propre, petit déjeuner ok

2026-10-19 • via Nuitee
F
FELFREITAS • family_with_children • br
10
2026-10-18 • via Nuitee
L
Lorenzo • couple • es
7
Aceptable para una estancia de pocos días
Pros:

La ubicación, la relación calidad precio y el restaurante, que aunque no forma parte del hotel, nos atendieron muy bien. La automatización del todo el proceso también es muy buena.

Cons:

Apenas llegaba la señal wifi a nuestra habitación, era casi imposible usarlo. Estaba en el extremo de una las alas. También el hotel está junto a una iglesia que suena la campana todos los días a las 7am durante varios minutos, por lo que es muy difícil descansar. También vimos poca variedad en el desayuno entre los distintos días.

2026-10-18 • via Nuitee