Hotel Kreuz by b-smart

Hotels
8.4 (1473 reviews)
Bruder-Klausen-Weg 1 , Sachseln , CH
+41 41 660 53 00

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Business center
Heating
Terrace
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Comfortable beds
Cons:
Elevator issues
Slow communication regarding lost items
Limited assistance

Categories

Cleanliness
8.09
Overall cleanliness was noted as acceptable, but slow communication regarding lost items and issues with bathroom cleanliness were mentioned negatively.
Service
8.76
General remarks about service were positive, though issues with slow response times were noted.
Location
9.1
Mentioned as a very good and centrally located hotel, excellent for excursions in the region.
Room Quality
8.55
Rooms are spacious and comfortable, with a few minor issues regarding fixtures.
Amenities
7.58
Issues with the elevator and limited assistance noted, affecting overall amenity rating.
Value for Money
8.54
Overall value is seen as good, although some felt the self-service aspect was too pronounced.
Food and Beverage
8.09
Restaurant received positive comments, but was not heavily emphasized in reviews.
Overall Experience
8.47
Stay was enjoyable with some noted inconveniences that could be improved upon.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:59

Property Description

Historic Charm with Modern Comforts

Elegant Accommodations: The Kreuz Sachseln Hotel Restaurant offers elegantly furnished, spacious rooms and junior suites for a peaceful night's rest.

Culinary Delights: Indulge in tasty local specialties with a global twist prepared by the experienced kitchen team. Dine in the restaurant or on the inviting terrace for a delightful culinary experience.

Relaxation and Adventure: Unwind in the on-site sauna and steam bath after a day of exploration. With a prime location near Sarner lake and various mountain activities, including skiing, hiking, and more, there's something for everyone.

Experience the perfect blend of history and modernity at Kreuz Sachseln Hotel Restaurant. Book your stay now for an unforgettable getaway.

Important information:

When booking 5 rooms or more, special conditions and supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 1473 reviews
Cleanliness: 8.09
Service: 8.76
Location: 9.1
Room Quality: 8.55
Amenities: 7.58
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.47
H
Heejeong • couple • ca
9
2026-09-19 • via Nuitee
R
Rick • couple • nl
6
2026-09-19 • via Nuitee
K
Kafil • solo_traveller • ie
8
2026-09-18 • via Nuitee
K
Klaus • solo_traveller • de
8
2026-09-17 • via Nuitee
S
SAFIAH • couple • sa
8
شكرا اوتيل كروز
Pros:

المدينه حلوه في بحيره مشي ع الاقدام
مطعم تركي قريب جدا زي نظام المحل
الدخول ذاتي تعبي بياناتك كلها ويجيك رقم تدخله وتفعل البطاقه تحطها ع علامه الوايفاي يجيك عداد لين يخلص كذا تفعلت
المواقف متوفره بجانب الفندق تقريبا موقفين بس من حسن حظنا لقيناها متاحه

Cons:

المطعم اللي اسفل الاوتيل الريحه بالاوتيل كلها مستر منكي اسم المطعم والموظفه ماعجبتني لاحد يكلمها اللي بالمطعم

كنيسه جنب الاوتيل الحمدلله ع وقتنا ماشتغلت كثير
البلده مافيها ولاشي السعر مقابل الاقامه مرتفع

2026-09-17 • via Nuitee
S
Schoonheyt • solo_traveller • be
5
Pros:

La situation géographique de l'hôtel, les chambres spacieuses et confortables.

Cons:

Déshumanisation à outrance, a fortiori vu les tarifs pratiqués par cet hôtel ! Il n'y a personne à "l'accueil" (dans le cas présent, ce mot est totalement inapproprié !), les clients sont face à un écran et doivent se débrouiller pour tout faire eux-mêmes !!! Comment font les personnes qui éprouvent du stress ou des difficultés à utiliser un smartphone ou un écran d'ordinateur ?
Parking privé de l'hôtel : extrêmement cher !!! Par chance, il y avait encore une place de parking disponible à l'extérieur à notre arrivée.
Petit-déjeuner correct, rien d'extraordinaire !

2026-09-16 • via Nuitee
C
Christian • solo_traveller • ch
7
Pros:

Das Restaurant das im Hotel war

Cons:

Sauberkeit war mangelhaft, Gardinen sehr Schmutzig, Schiebetüre zum WC Verfault, Personal beim morgenessen immer mit Kopfhöhrer unterwegs und mit 0 % Interesse an Hotel Gästen, Früstücksraum lauter Fliegen - echt ecklig. Einchecken mit viel Problemen , nicht nur bei uns.

2026-09-16 • via Nuitee
L
Letizia • couple • it
9
2026-09-16 • via Nuitee
S
Shezareen • solo_traveller • eg
5
2026-09-15 • via Nuitee
R
Rein • couple • nl
5
In zijn totaliteit viel het verblijf tegen.
Pros:

Redelijk ontbijt, stille kamer. De auto kunnen laden voor het hotel.

Cons:

De foto van de kamer was niet conform de werkelijkheid. Onpersoonlijke ontvangst. De automatische verwerking van het boekingsproces verliep niet vlekkeloos. De hoeveelheid vliegen in de ontbijtzaal was zeer irritant!

2026-09-15 • via Nuitee
D
Dieter • family_with_children • ch
8
Der Aufenthalt war sehr schön und wir haben ihn genossen.
Pros:

Das Frühstück war sehr gut. Die Betten bequem. Alles sauber und zweckmässig. Sehr schönes Zimmer. Tolle Aussicht Richtung Sachseln Dorf und Sarnersee.

Cons:

Check-in etwas umständlich verglichen mit anderen Self-Check-in Hotels.
In der Junior Suite war die Türe zum Bad etwas zu schmal für den Durchgang mit dem Rollstuhl. Wir konnten das Zimmer vorher nicht besichtigen und haben deshalb vor der Buchung nachgefragt betreffend Türrahmenbreite des Zimmers und des Badezimmers. Leider war die Auskunft nur betreffend Eingangstür zum Zimmer zutreffend, aber nicht betreffend Türe zum Badzimmer.

2026-09-14 • via Nuitee
A
Astrid • solo_traveller • nl
10
Pros:

Centrale ligging handige online in/outcheck, parkeerplaats

2026-09-14 • via Nuitee
M
Monique • couple • nl
8
Goed hotel voor ons op doorreis.
Pros:

Het was een nette kamer, auto kon in de (tegen betaling) parkeergarage

Cons:

Er was een zelf check-in en met vragen over de parkeergelegenheid kon je een nummer bellen.
Gelukkig waren de eigenaren van Mister monkey restaurant (in het hotel) wel zo vriendelijk om ons te woord te staan, hier hebben we overigens heerlijk gegeten! Het ontbijt (door het hotel geserveerd) was minder uitgebreid als gehoopt, nog geen gekookt eitje of plakje kaas (wel blokjes kaas……)

2026-09-13 • via Nuitee
C
Christoph • couple • ch
8
2026-09-13 • via Nuitee
S
Sandra • solo_traveller • ch
9
2026-09-12 • via Nuitee
C
Cédric Gigaud • couple • ch
9
2026-09-12 • via Nuitee
O
Orawan • extended_group • th
8
Pros:

On line Check in requires all passport information that take a long time.

2026-09-12 • via Nuitee
P
Phil • couple • gb
9
A TASTE & FEEL OF LUXURY IN A SMALL, QUIET TOWN!
Pros:

Lovely, spacious room.
Great, quiet spa.
Tasty restaurant

Cons:

No air-con, which meant it got very hot/humid in the room.

The lighting around the bed area was dark.

2026-09-11 • via Nuitee
S
Stefan • family_with_children • de
9
2026-09-10 • via Nuitee
A
Athos • extended_group • ad
10
Tudo tranquilo, e bem cômodo
Pros:

Espaçosa e bem limpa .

Cons:

Espaço do quarto e banheiro

2026-09-10 • via Nuitee