Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Issues with cleanliness
High price for offerings
Missing basic amenities

Categories

Cleanliness
8
Some reviews mention issues like humidity in the rooms.
Service
9.4
Many reviews praise the staff for being helpful and friendly.
Location
9.2
Numerous reviews highlight the excellent location of the hotel.
Room Quality
8.2
There are mentions of low-quality interiors and missing amenities.
Amenities
8.2
Amenities like the rooftop pool are appreciated, but some items were found lacking.
Value for Money
8.4
Some reviews express the hotel is pricey for the offerings.
Food and Beverage
8.6
Breakfast received mixed reviews; some praised it, others found it lacking.
Overall Experience
8.8
Most guests enjoyed their stay and mentioned a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:05

Property Description

Central Location in Playa del Carmen
Located in the heart of Playa del Carmen, IT Boutique Hotel & Restaurant offers modern rooms with free WiFi and room service. The property features an outdoor pool, terrace, and a restaurant for guests to enjoy.

Comfortable Accommodation
Each air-conditioned room is equipped with a flat-screen TV and bathrobes, ensuring a comfortable stay for all guests. Some rooms even boast a private balcony with stunning city views.

Convenient Amenities
Start your day with a delicious continental breakfast at the hotel. With English and Spanish spoken at the reception, guests can feel at ease communicating. Additionally, the hotel provides free private parking and a paid airport shuttle service for convenience.

Book now to experience the perfect blend of comfort and convenience at IT Boutique Hotel & Restaurant in Playa del Carmen.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 252 reviews
Cleanliness: 8
Service: 9.4
Location: 9.2
Room Quality: 8.2
Amenities: 8.2
Value for Money: 8.4
Food and Beverage: 8.6
Overall Experience: 8.8
B
Boglarka • solo_traveller • us
9
Nice acoomodation, I recommend it.
Pros:

A The hotel is well maintained, the design is nice, I liked the room, but my favorite was the rooftop. I did not make a reservation incuded breakfast, but finally had breakfast int eh hotel's restaurant and the food was great.

2026-02-26 • via Nuitee
C
claire • family_with_children • fr
4
Cons:

Les toilettes sont restées sont bouchées toute la nuit alors que nous avions prévenu
Petit déjeuner très moyen et pas de café dans la chambre remis chaque jours

2026-02-24 • via Nuitee
M
Mario • solo_traveller • ch
7
2026-02-24 • via Nuitee
M
Mathieu • extended_group • fr
9
excellent rapport qualité prix avec les petits déjeuners inclus à la carte
Pros:

la qualité du petit déjeuner inclus et la belle renommée du restaurant
plusieurs piscines sur la terrasse en rooftop

Cons:

quartier peu animé et pas la meilleure partie de la 5eme avenue

2026-02-24 • via Nuitee
P
Peter • solo_traveller • de
6
Durchgängig Mittelmaß
Pros:

Lage, Garage vorhanden. Frühstück gut, man muss aber Zeit mitbringen.

Cons:

Kleines Zimmer, kein Safe, kein Fön. Auf Anfrage wurde man vertröstet. Personal lustlos.

2026-02-22 • via Nuitee
D
Dylan • couple • fr
8
Pros:

Hôtel relativement calme malgré son côté centralisé
Literie très confortable

Cons:

Petit déjeuner très limité et en petite quantité

2026-02-14 • via Nuitee
L
laurent • couple • fr
8
2026-02-10 • via Nuitee
L
laurent • couple • fr
9
Pros:

Accueil et convivialité des réceptionnistes, emplacement, parking

Cons:

Formule du breafast

2026-02-10 • via Nuitee
C
Christian • extended_group • fr
7
2026-02-08 • via Nuitee
K
Keisuke • extended_group • mx
7
2026-01-28 • via Nuitee
M
martha • solo_traveller • mx
10
Me encantó todo.
Pros:

Muy buena ubicación, cerca de buenos restaurantes, de la 5a, y de la playa. Con estacionamiento techado. Silencioso, camas cómodas y limpio. Tiene un restaurante en plata baja perfecto para el cafecito mañanero, un bar en el lobby y otro el rooftop junto a las albercas con vista al mar.

2026-01-26 • via Nuitee
R
Reda • couple • ma
8
2026-01-20 • via Nuitee
I
Irina • couple • dk
8
2026-01-17 • via Nuitee
U
Uri • couple • il
6
לא שווה את המחיר בכלל
Pros:

כלום

Cons:

מיקום בסוף השדרה החמישית .
ארוחת בוקר כלולה במחיר אבל היא מאוד מאוד מוגבלת ודלה .
לא באמת שווה ארוחת בוקר . מגבילים אתכם בכמות האוכל וסגנון האוכל .

2026-01-16 • via Nuitee
M
Maria • couple • us
6
Wrong room for us
Pros:

free parking

Cons:

We were in the first floor and our room had a huge light source in our balcony. We couldn’t sleep.

2026-01-15 • via Nuitee
I
irani • couple • br
10
Otimo custo benefício
Pros:

Da varanda , do atendimento e cafe da manha

Cons:

De ter que pagar por um pouquinho mais de frutas no no manhã

2026-01-10 • via Nuitee
A
Arif • couple • ca
8
Pros:

Basic as they come. The place was clean, comfortable, and the staff friendly. They offered beach towels, and friendly advice.

The hotel is close to 5th Ave but far away enough that you're not disturbed by the loud music.

The beach is a 10 minute walk which was really convenient.

Cons:

The room didn't come with a locker or a safe. Our neighboring guests were loud at 4 am which isn't the hotel's fault but since we were on the 1st floor I would expect the receptionist to be able to hear the noise and have them quiet down.

2026-01-09 • via Nuitee
J
Javier • family_with_children • es
10
Estupendo
Pros:

Las instalaciones y el personal estupendo. Las habitaciones amplias y con camas grandes. La piscina en el piso de arriba tiene muy buenas vistas. El personal fue muy atento y estuvo siempre a nuestra disposición.

Cons:

El baño de una de nuestras habitaciones tenia un olor fuerte a cloaca (Reservamos 3 habitaciones y solo ocurría en 1)

2026-01-07 • via Nuitee
J
Jonathan • solo_traveller • us
9
2026-01-07 • via Nuitee
F
Francesco • couple • it
4
Buona la posizione ma non ci tornerei
Pros:

La posizione centrale e lo Staff

Cons:

Molto umido, puzza di zolfo, camere buie senza finestre apribili completamente, struttura ASSOLUTAMENTE non all’altezza di un 5 stelle!!!!! Anche la colazione veramente scarsa……

2026-01-02 • via Nuitee