Aerotel London Heathrow Airport Terminal 2-3

Hotels
Aerotel
8.4 (270 reviews)
Arrivals Hall, East Wing Building, Heathrow Airport, Hounslow, England, TW6 1AA , Hounslow , GB

Facilities

Free WiFi
24-hour front desk
Elevator
Breakfast available (surcharge)
Multilingual staff
Smoke-free property
Designer stores on site
Wheelchair-accessible public washroom

Review Highlights

Pros:
Cleanliness of rooms
Friendly service
Convenient location
Cons:
Small and windowless rooms
Limited amenities
Poor food and beverage options

Categories

Cleanliness
9.81
Guests frequently mentioned that the rooms were clean and comfortable.
Service
9.48
Service was noted as friendly and accommodating, especially with early check-in.
Location
10
The hotel's proximity to the airport was a common positive point among reviews.
Room Quality
8.27
Rooms were criticized for being small and lacking windows, but clean and functional.
Amenities
7.8
Limited amenities noted, with no restaurant or dining options available.
Value for Money
7.26
Some guests felt the hotel was overpriced for what was offered, resembling a hostel.
Food and Beverage
5.81
Few dining options available, with several guests disappointed by the lack of food.
Overall Experience
8.8
Overall a positive experience, though guests noted several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:23

Property Description

Experience comfort and convenience at Aerotel London Heathrow Airport Terminal 2-3, where modern design meets unbeatable location.

Contemporary Accommodation
Our smoke-free hotel, built in 2018, features 82 air-conditioned rooms equipped with flat-screen televisions, complimentary Wi-Fi, and cozy coffee/tea makers, ensuring your stay feels like a home away from home.

Delicious Continental Breakfast
Start your day right with our delicious continental breakfasts available daily from 6:00 AM to 11:00 AM for a small fee, fueling your adventures around London.

Exceptional Services
Enjoy 24-hour front desk service and multilingual staff ready to assist you. With an elevator and prime access to nearby attractions like Windsor Castle, your comfort is our priority.

Don't miss out on this ideal getaway – book your stay today!

Important information:

This smoke-free hotel was built in 2018.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

8.4
Based on 270 reviews
Cleanliness: 9.81
Service: 9.48
Location: 10
Room Quality: 8.27
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 5.81
Overall Experience: 8.8
E
Elizabeth friends
10
Pros:

Being this close to the departures area was super convenient.

2025-10-12 via Nuitee
K
Karen
10
Pros:

.

2025-10-12 via Nuitee
T
Tracy family
10
Pros:

Perfect location for departures at T3!

2025-10-11 via Nuitee
J
Jane family
10
Pros:

Great place to stay when flying from terminal 3 on an early flight

2025-10-10 via Nuitee
K
ka leung karen family
6
Pros:

a used pod of milk was left dried , mixed with other 3 unused pods of milk on the coffee table . i wonder any staff will ever check the expiration date or the condition of the food provided

2025-10-09 via Nuitee
A
Audrey
10
Pros:

As a female traveling independently, aerotel was perfectly situated within terminal 3 at London Heathrow. I arrived at night on an international flight and had a 7 AM connection to a European city. Aerotel is perfect for travelers breaking up a long journey. There is a grab and go kiosk for food and beverages. The front desk is staffed 24/7. The rooms are compact, clean and the closest option to terminal 3 for connecting international flights.

2025-10-09 via Nuitee
N
Nikki partner
8
Pros:

This is an airport hotel and it’s that’s what you want then it’s good. It’s in the arrivals hall of terminal 3 so very easy access for that and departures. The room was very small and didn’t have a window so it felt like we were staying in a box, but it was clean and the bed was comfy. We stayed here because we had an early flight and it was really convenient for that. Food options close by are limited.

2025-10-08 via Nuitee
W
william
10
Pros:

.

2025-10-06 via Nuitee
J
Janice partner
10
Pros:

Great room . Quiet and good temperature.

2025-10-05 via Nuitee
J
Joe
10
Pros:

Great room staff where really helpful in regard to needing wheelchair assistance
Would stay sgain

2025-10-05 via Nuitee
C
Charles
10
Pros:

Friend, service oriented staff. Faculty was a little Spartan but was spotless and had everything I needed for a quick overnight stay.

2025-10-05 via Nuitee
T
Tom
4
Convenient Stay
Pros:

It was convenient, due to its proximity to the airport. Really no amenities though. No restaurant, room service, windows(!). Also, just having Netflix available would’ve been huge, very very limited television channel selection. The room was clean and new, reasonably quiet. “Family Room” is very small for 2 adults and 2 teens. We needed room for one night, it served its purpose.

2025-10-05 via Nuitee
C
Charles William
10
Pros:

It was just an overnight layover at the airport, I was able to get some rest in private instead of the airport chairs. Best rest ever!

2025-10-05 via Nuitee
G
Garrett
10
Pros:

Friendly helpful staff

2025-10-04 via Nuitee
M
Mervyn
10
Pros:

Water from washbasin not hot enough for comfortable shaving. Shower excellent. WiFi excellent. Beds very comfortable.

2025-10-03 via Nuitee
A
Ann
8
Pros:

The air con is dreadful, esp in the airless wee rooms

2025-10-02 via Nuitee
C
Carol partner
8
Pros:

Great location for an early morning flight. Staff were wonderful. Very small rooms though. Just a place to sleep.

2025-10-01 via Nuitee
P
Paul
10
Pros:

Great for a quick stopover.
Comfortable bed and linens.

2025-09-29 via Nuitee
S
Simon friends
10
Pros:

Great spot to walk from. Hotel was nice. Definitely love the area.

2025-09-28 via Nuitee
P
PHILLIP
10
Pros:

Room

2025-09-28 via Nuitee