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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Safety deposit box
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Non-smoking throughout
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Wine release events
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Japanese garden
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Covered parking
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Vegetarian menu options available
Review Highlights
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Property Description
Luxurious Accommodation
Experience the epitome of luxury at KANAYA RESORT HAKONE, nestled in the scenic Hakone region. With free private parking, a garden, and a bar, our hotel offers a serene retreat for travelers.
Modern Amenities
Each guest room is thoughtfully designed with a kettle, air conditioning, and a flat-screen TV, ensuring a comfortable stay for all visitors.
Delicious Dining Options
Indulge in an Asian breakfast at our hotel and savor delectable meals at the on-site restaurant. With room service and a 24-hour front desk, we cater to all your culinary needs.
Book your stay at KANAYA RESORT HAKONE now to enjoy a lavish getaway in Hakone!
Location
Guest Reviews
We had a wonderful time the rooms were amazing and the food was the highlight. All the staff were very professional and helpful.
プライベート感があり
ゆったりとした時間を過ごせます。
スタッフの皆さんも丁寧で心地よく
癒されました。
お食事も満足です
またお伺いします。
Beautiful environment. Quiet as can be.
Did realize that there are no walking or biking trails to anywhere else. You need a cab to visit other local sites.
Friendly and helpful staff. quality of the food and service during dinner and breakfast, really excellent. The room and the exterior bath. The room service. The excellent coffee machine in the room.
Staff helped as much as they could for our transportation, recommendation of routes, visits for the days. Much appreciated.
Everything is good or excellent. the comments here are really minor and aimed to help:
- it would be good to have a map of the area with suggestions of walks or run courses. the resort is lacking of sport oriented suggestions. No gym.
- a small bluetooth speaker would be wonderful in the room
We had a fantastic stay! The hotel provided a shuttle from the station and to Gora, even dropping us off on departure day. A warm welcome awaited us, and the room was excellent — with free minibar drinks, a coffee machine with biscuits, and a brilliant hairdryer. The private onsen on the balcony was amazing and so relaxing, especially after busy days in Tokyo and surfing around Gora and Hakone.
The food in the restaurant was exceptional, and breakfast offered both Japanese and English options — some of the best meals we’ve had in Japan. Staff were friendly, helpful, and went out of their way to make our stay perfect. Highly recommend!
Can be a little inflexible on timings breakfast etc Fot some strange reason room service didn’t make our bed although this could have been due to a misunderstanding on booking in .
Everything. The room, the staff and delicious food!
Amazing place. The staff were incredible, the food was amazing and the private onsen was so relaxing. We got two rooms: a regular and a suite. Both had private onsens and both were very nice. The smaller room had a beautiful view out to nature. The suite had a roll set up behind the onsen so did not have much of a view.
Can’t say enough great things about the staff. They would bend over backwards for you. Welcome to you with delicious tea and cookies, explained every dish they brought out at meals, arranged, transportation, etc.
Not sure the suite was worth the extra money. We probably just get the regular rooms next time.
Staff was incredible, accommodating to multiple requests on transfer from train station which was critical considering the location of this hotel is not easily reachable
Room and hot springs was super clean, well maintained and comfortable.
Amazing dinner service.
The was a bit limited in beer and wine options, could be helpful to see menu online and plan accordingly.
Very beautiful and quiet place.
Nothing
Kanaya is a westernised ryokan with private onsen facilities for each room. The room was luxurious and spacious and the hot springs spa was located on the balcony overlooking the garden and woodlands.
The staff were very attentive and everything ran smoothly.
The restaurant has a set menu of "fine dining" quality Japanese dishes, which are delicious; and is quite different from the typical type of Japanese restaurant food which we were used to.
The spa is gloriously hot in the afternoon and evening; but not hot enough in the early morning.
There are no other "wellness" activities, such as massage, yoga etc, available at the hotel.
Apart from inside the room, there is no guest space to just sit and enjoy the surroundings and gardens while having a cup of tea or a glass of wine. The hotel's expectation appears to be that guests will spend their time relaxing in the private spa or in their rooms.
The hotel does not provide information on local transport such as buses and trains, which are essential for getting around. Even the 3-times daily free hotel shuttle from Gora Station appears to be a closely guarded secret, which is not relayed to guests even after check-in.
The hotel does not provide information on local activities or things to do and see in the area, apart from the art museum which is down the road.
The restaurant is oppressively quiet with no ambience. Everyone needs to whisper to avoid being overheard by the other guests in the restaurant. It is not a place to enjoy being in.
The wine and beer list is limited and expensive.
The hotel was beautiful in the mountains- magical
It was quiet and serene
Nothing
The hotel is very luxurious and beautiful hot spring resort. It provides a gourmet Japanese and French fusion dinner, and a traditional Japanese breakfast. We had a wonderful experience with its nice service.
Location is not very convenient but they have private car pick up and drop off service.
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