Holiday Inn Express & Suites Gainesville - Lake Lanier Area by IHG

Hotels
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Holiday Inn Express
8.8 (206 reviews)
1189 Dawsonville Hwy NW , Gainesville , US
+1 770-533-5140

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location near restaurants and shopping
Friendly, helpful staff (multiple mentions)
Comfortable beds and good shower water pressure
On-site workout facility and nearby dining options
Several guests reported modern, clean rooms
Cons:
Inconsistent cleanliness; reports of bugs, hair/filth, and poorly cleaned rooms
At least one guest reported a double charge and poor follow-up from staff
Pool was closed and not communicated
Some rooms/facility areas are worn or damaged
Occasional noisy beds and AC or TV issues

Categories

Cleanliness
7.2
Mixed reports: several guests praised rooms as very clean and modern, but multiple reviews describe hair/filth on floors, used toilet paper left in room, bugs and poorly cleaned corners — overall inconsistent cleanliness.
Service
9.9
Generally described as friendly and helpful (assistance with duplicate reservation, many mentions of nice staff), though there is an isolated but serious complaint about a double charge and poor follow-up from staff/corporate.
Location
9.6
Consistently praised across reviews: convenient, close to restaurants/shopping and NGHS; multiple guests called the location excellent or great.
Room Quality
8.9
Mixed: several guests noted comfortable beds and strong water pressure, while others reported loud beds, damaged bathroom walls, bugs, and worn fixtures — generally good but with notable issues for some stays.
Amenities
9
Positive notes for workout facility and nearby dining options; breakfast is available but mixed in quality. One important downside: pool was reported closed and not communicated to guests.
Value for Money
7.4
Mixed-to-negative: a guest explicitly stated it was not worth the price paid and others noted billing problems; some guests still felt the location and conveniences provided decent value.
Food and Beverage
8.8
Breakfast described as adequate with specific positives (good sausage) but also complaints about quality/temperature (imitation eggs, warm juice/milk) — serviceable but not exceptional.
Overall Experience
9.6
Overall leans positive: many guests called the property lovely or great, praising location and staff, but several strongly negative experiences (cleanliness, billing, AC issues) lowered consistency for some travelers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Modern Amenities and Comfortable Rooms

Holiday Inn Express & Suites Gainesville - Lake Lanier Area offers air-conditioned rooms with a range of modern amenities, ensuring a comfortable stay for all guests. From a coffee machine to a flat-screen TV, everything you need is right at your fingertips.

Convenient Location for Leisure and Business

Situated just 39 km from Coolray Field, our hotel provides easy access to popular attractions and local businesses. Whether you're here for a leisurely getaway or a work trip, our convenient location makes it easy to explore the area.

Relaxation and Recreation

Unwind by our seasonal outdoor swimming pool, stay active in the fitness centre, or enjoy a peaceful hike in the surrounding area. Holiday Inn Express & Suites Gainesville - Lake Lanier Area offers the perfect blend of relaxation and recreation for all guests.

Book your stay now at Holiday Inn Express & Suites Gainesville - Lake Lanier Area for a memorable and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Sep 4, 2026 until Sat, May 22, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Guest Reviews

8.8
Based on 206 reviews
Cleanliness: 7.2
Service: 9.9
Location: 9.6
Room Quality: 8.9
Amenities: 9
Value for Money: 7.4
Food and Beverage: 8.8
Overall Experience: 9.6
B
Bruce • family_with_children • us
10
2026-10-29 • via Nuitee
R
Ramirez • couple • us
10
2026-10-26 • via Nuitee
E
Ellen • couple • us
10
This property is lovely!
Pros:

The staff was friendly, room modern and clean and workout facility nice.

Cons:

Booking.com failed to include the property address in my receipt resulting in initial frustration in finding the location!

2026-10-26 • via Nuitee
B
Becky • family_with_children • us
10
Pros:

My family and I loved it

Cons:

It was very spacious and close to everything

2026-10-26 • via Nuitee
M
Michael • couple • us
8
Cons:

Beds are super loud

2026-10-11 • via Nuitee
W
Wendy • solo_traveller • us
10
Pros:

Estaba muy limpio

2026-10-08 • via Nuitee
A
Aliyah • couple • us
1
Not worth the money
Pros:

Honestly, it’s in a great location.

Cons:

Kids were running around the lobby non-stop. Bugs in room, dirty floor, used toilet paper still in room, dirty comfortable. Not worth the $200 we were charged.

Very unsatisfied!

2026-09-07 • via Nuitee
L
Les • couple • us
4
Wait until it improves before you stay .!
Pros:

The location was close enough to NGHS to be convenient. We have been IHG members for over 25 years. Stayed at many different properties. The staff here DOUBLE CHARGED my paypal after I showed them the receipt AND explained I paid online. NO CUSTOMER SERVICE from staff when confronted with this problem. No reply to email. Room was NOT clean as to be elected. Sink, shower corners , around bowl, room edges. It was given a QUICK ONCE OVER, but NOT Cleaned. A/C system barely worked. Took over 10 minutes to turn on and start cooling, staff said to "wait and be patient" in a hot room blowing only a fan !!! at 1 AM. Breakfast had Good sausage, old imitation egg cheese ommlette not hot, warm juice and milk. VERY UNDER PERFORMING. ## OVER 1 WEEK AND STILL NO REPLY. CONTACTING CORPORATE NEXT##

Cons:

The location was close enough to NGHS to be convenient. We have been IHG members for over 25 years. Stayed at many different properties. The staff here DOUBLE CHARGED my paypal after I showed them the receipt AND explained I paid online. NO CUSTOMER SERVICE from staff when confronted with this problem. No reply to email. Room was NOT clean as to be elected. Sink, shower corners , around bowl, room edges. It was given a QUICK ONCE OVER, but NOT Cleaned. A/C system barely worked. Took over 10 minutes to turn on and start cooling, staff said to "wait and be patient" in a hot room blowing only a fan !!! at 1 AM. Breakfast had Good sausage, old imitation egg cheese ommlette not hot, warm juice and milk. VERY UNDER PERFORMING. ## OVER 1 WEEK AND STILL NO REPLY. CONTACTING CORPORATE NEXT##

2026-09-04 • via Nuitee
R
Raymond • couple • us
7
Pros:

Breakfast was adequate. Location was excellent.

Cons:

TV was glitchy. Entire facility was pretty worn.

2026-08-22 • via Nuitee
M
Marco • family_with_children • us
10
2026-08-17 • via Nuitee
J
Jeremy • solo_traveller • us
10
Nice place to stay
Pros:

Bed was comfortable and shower had great water pressure

2026-07-15 • via Nuitee
A
Ainsley • couple • us
10
2026-07-05 • via Nuitee
H
Hutton • family_with_children • us
10
2026-06-28 • via Nuitee
J
Jasmin • solo_traveller • us
10
Pros:

Hotel is nice , staff was nice and its in a great location , not far from shopping etc . There's actually 3 restaurants surrounding the hotel , so if you don't want to go far you can literally walk to any of the three !

2026-06-19 • via Nuitee
M
Michelle Rogers • family_with_children • us
7
2026-06-18 • via Nuitee
L
LIGONDE • couple • us
7
Overall, it was great. I did two reservations by mistake, the front desk personnel was able to help
Pros:

The stay, the location,

Cons:

I stood there for approximately 10 to 15 minutes before the receptionist came. It first I thought it was self-service check in.

2026-05-25 • via Nuitee
I
Irby • solo_traveller • us
7
2026-05-25 • via Nuitee
L
Leah • couple • us
9
Very friendly staff and clean comfy room!
Pros:

Very clean!

Cons:

None

2026-05-23 • via Nuitee
L
Linda • family_with_children • us
9
2026-05-22 • via Nuitee
F
Ford • solo_traveller • us
7
Cons:

They didn't mention pool was not open. We were looking for a swimming pool.

2026-05-18 • via Nuitee