Holiday Inn Express Niagara-On-The-Lake by IHG

Hotels
•
Holiday Inn Express
9 (1585 reviews)
524 York Road , Niagara-on-the-Lake , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good value for money
Cons:
Noise issues
Limited breakfast options
Accessibility concerns

Categories

Cleanliness
9.39
Multiple mentions of clean rooms and overall hygiene.
Service
9.36
Staff described as accommodating and polite.
Location
9.4
Close to highway and convenient for shopping and amenities.
Room Quality
8.35
Overall comfortable with mentions of cleanliness, but some issues regarding noise and accessibility.
Amenities
8.38
Basic breakfast, needs improvement in offerings.
Value for Money
9.34
Value for money indicated by guests, satisfied with the price.
Food and Beverage
8.39
Breakfast enjoyed but considered basic.
Overall Experience
9.36
Generally positive with several guests stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:59

Property Description

Convenient Location in Niagara on the Lake
Located just 13 km from Niagara Falls Train Station, Holiday Inn Express Niagara-On-The-Lake, an IHG Hotel, offers a perfect blend of comfort and convenience for your stay.

Modern Amenities and Services
Enjoy access to a fitness centre, indoor pool, 24-hour front desk, free WiFi, and a complimentary buffet breakfast. The hotel also features a business centre, concierge service, and vending machines for snacks and drinks.

Comfortable Accommodation
Relax in air-conditioned rooms equipped with essential amenities like a flat-screen TV, safety deposit box, and private bathroom. The hotel ensures a cozy stay with bed linen, towels, and a shared lounge for guests to unwind.

Book your stay at Holiday Inn Express Niagara-On-The-Lake, an IHG Hotel, for a memorable experience in the heart of Niagara on the Lake.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 2 years old and over stay for CAD 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1585 reviews
Cleanliness: 9.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.38
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
B
Barbara • couple • us
10
Pros:

Everything

2026-02-12 • via Nuitee
C
Caitlyn • couple • ca
10
It was excellent and conveniently close to the family we were visiting
Pros:

Breakfast was great and the hotel was overall very clean!

Cons:

N/A

2026-01-29 • via Nuitee
S
Samantha • extended_group • ca
10
2026-01-23 • via Nuitee
M
Manoj • couple • ca
2
Must maintain HVAC for comfort sleep
Pros:

Cleanliness, location

Cons:

HVAC was very noisy , couldn’t sleep

2026-01-21 • via Nuitee
M
Marissa • couple • ca
1
Pros:

Free breakfast, easy check in.

Cons:

Our fire alarm went off at 130 in the morning, left our room in a panic and when we arrived no one was at the front desk. After waiting for 10 minutes someone finally arrived and made us feel silly for being concerned the literal fire alarm was going off and told us if the building was on fire it wouldn’t just be the alarm in our room. How were we supposed to know? And if an alarm was going off in the building I thought the staff would be alerted to deal with this in a timely manner especially considering it was 130 in the morning.

2026-01-20 • via Nuitee
A
abbas • solo_traveller • ca
7
2026-01-20 • via Nuitee
J
Julie • family_with_children • ca
10
Great
Pros:

Delicious

Cons:

Minimum seating

2026-01-20 • via Nuitee
L
Laura • couple • be
8
2026-01-19 • via Nuitee
M
Mario • couple • ca
6
Average
Pros:

Breakfast was wonderful. Some of the staff was extremely nice. Rooms seemed clean. Lots of parking.

Cons:

Air conditioner in room is very noisy making sleep difficult. Reception would not answer the phone a few times when i tried calling them. Staff was somewhat accommodating but we found one staff members to be extremely unprofessional and rude. She showed us another room and then upon us leaving, just vanished, didn't even say bye and was on her phone.

2026-01-19 • via Nuitee
M
Margaret • extended_group • us
9
2026-01-19 • via Nuitee
G
GAEL • family_with_children • fr
8
Pros:

hôtel de bon standing et service "petit déjeuner" de qualité

2026-01-19 • via Nuitee
A
Ada • couple • ca
10
2026-01-19 • via Nuitee
D
Dale • couple • ca
10
We requested an upper floor away from the elevator and an early check in if possible. The staff were very accommodating
Pros:

Exceptionally clean!

2026-01-19 • via Nuitee
K
Kathryn • couple • ca
8
2026-01-19 • via Nuitee
C
Connie • family_with_children • us
10
Centrally located property to Niagara Falls and Niagara on the Lake downtown area.
Pros:

Friendly staff, cleanliness, breakfast.

Cons:

Nothing

2026-01-19 • via Nuitee
M
Melissa • family_with_children • us
10
2026-01-19 • via Nuitee
H
Harlis • couple • us
10
Pros:

Perfect location, very well kept. Maid service was outstanding.
Staff we're friendly and helpful.
Variety on breakfast buffet was excellent.
We would definitely stay here again!

2026-01-19 • via Nuitee
J
Josianne • couple • ca
8
2026-01-19 • via Nuitee
M
Marketa • couple • ca
8
Pros:

Breakfast was good , good selection.

Cons:

Location and access

2026-01-19 • via Nuitee
A
Ani • couple • ca
8
We had a very good time at your facilities except for the few things that were mentioned above.
Pros:

Breakfast was good but needs more variety. Also the breakfast sausage tasted terrible, might want to change vendor.

Cons:

The pillows were very uncomfortable, maybe look into memory foam pillows. Also should invest in Handheld shower heads that are not low flow.

2026-01-19 • via Nuitee