Fairfield Inn & Suites by Marriott Roanoke Salem

Hotels
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Fairfield Inn
9.2 (358 reviews)
121 Sheraton Drive , Salem , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
24-hour front desk
Business center
Heating
Pets allowed
Lift / Elevator
Express check-in/check-out
Meeting/banquet facilities
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Spacious rooms
Comfortable beds
Cons:
Breakfast quality
Location far from nightlife

Categories

Cleanliness
9.53
The hotel is very clean and exceptionally clean in all areas.
Service
10
Staff were friendly and extremely helpful; personalized service noted.
Location
8.5
A bit far from nightlife; 10 minutes drive to Salem for bars and restaurants.
Room Quality
9.54
Spacious rooms, particularly the King Studio that guests booked.
Amenities
8.99
Nice gym and pool, with a decent breakfast selection.
Value for Money
9.52
Considered worth the few extra dollars for the comfort and care provided.
Food and Beverage
7.98
Mixed reviews; breakfast is decent but some items were mediocre.
Overall Experience
9.53
A generally positive experience with good likelihood of return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:47

Property Description

Convenient Location

Fairfield Inn & Suites by Marriott Roanoke Salem is strategically located in Salem, just a short distance away from popular attractions like Science Museum of Western Virginia Hopkins Planetarium and Mill Mountain Zoo. The hotel's proximity to Civic Center and Roanoke Airport makes it an ideal choice for travelers seeking convenience.

Modern Amenities

Experience comfort and convenience in our 3-star hotel offering free WiFi, a 24-hour front desk, and a business centre. Each room is well-equipped with a TV featuring cable channels, air conditioning, and a functional desk, ensuring a pleasant stay for all guests.

Non-Smoking Property

For a refreshing and healthy environment, Fairfield Inn & Suites by Marriott Roanoke Salem is a non-smoking property, perfect for guests with sensitivities or preferences. Book your stay now and enjoy a relaxing and hassle-free experience at our hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROA

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.2
Based on 358 reviews
Cleanliness: 9.53
Service: 10
Location: 8.5
Room Quality: 9.54
Amenities: 8.99
Value for Money: 9.52
Food and Beverage: 7.98
Overall Experience: 9.53
A
Alan • family_with_children • us
10
Quiet and comfortable.
Pros:

Quite location. Best night’s sleep at hotel in a long time.

Cons:

Nothing

2026-07-11 • via Nuitee
Y
Yahaira • family_with_children • us
4
The only reason we stayed was because our kids were tired and did not want to put them back on the road…would not recomm
Pros:

It was clean and staff was very friendly

Cons:

The air conditioner was not working and they handed us two fans to put in the room and also handed me more towels instead of bringing them to us

2026-07-09 • via Nuitee
R
Randa • extended_group • us
8
will definitely be back
Pros:

staff was very friendly, housekeeping had the room spotless and the beds were very comfy!

Cons:

we all enjoyed our stay

2026-07-07 • via Nuitee
L
Leo • family_with_children • us
8
2026-07-05 • via Nuitee
D
Dayna • couple • us
8
Cons:

The beds were extremely uncomfortable. Way too hard. I woke up with sciatica and hip pain due to the mattress.

2026-07-03 • via Nuitee
T
Tiara • couple • us
10
I had a great time I will absolutely return visitor soon!!!!
Pros:

Everything it was nice and clean, The staff was AMAZING!! Thank you all for your hospitality.

Cons:

I can’t think of anything

2026-07-01 • via Nuitee
L
Lori • couple • us
10
2026-06-30 • via Nuitee
T
Timothy • couple • us
10
Exceeded all my expectations.
2026-06-26 • via Nuitee
M
Mary • solo_traveller • us
3
It was adequate. Bait and switch at Booking is bad business.
Pros:

Conveniently located. The kind lady in charge of the breakfast buffet was so very personable and attentive.

Cons:

Looked online for a room in Salem. Booking site said payment not necessary until arrival. Card was immediately charged. TV’s in entire facility were out. Booking.com has not honored $50 discount we were told would be given.

2026-06-25 • via Nuitee
E
Earl • solo_traveller • us
10
2026-06-22 • via Nuitee
E
Ed • couple • us
6
Ridiculously overpriced.
Cons:

The price was triple the normal rate due to the graduation at Virginia Tech. It's ridiculous.

2026-06-12 • via Nuitee
E
Evelynette • couple • us
8
2026-06-07 • via Nuitee
9
958stefanih • Couples • Maryland
8
Clean but
Pros:

The hotel is very clean and perhaps some parts have been renovated. We stayed on floor 2 and the carpet when you get off the elevator is rolling up and needs to be replaced. You can tell the hotel is heavily traveled but it’s not run down aside from the carpet there.
Room wise, furnishings are ok. The beds are the challenge. They are on platforms and the mattresses move anytime you touch them. We had to move the mattresses back into place numerous times.
Also the queen rooms are all tub/shower. We prefer shower only due to knee and back issues. There were no handicapped queen rooms available. We were a same day reservation so we don’t hold that against them. The front desk person working on Sunday May 31 at 5pm - African American female was the most friendly and helpful desk associate we have encountered on our trip and we’ve now been to 3 hotels. They also provided a little goodie bag for our dog which had a reusable bowl, paw wipes, potty bags and treats. We also got two waters and some goldfish crackers for us humans. If they updated a few things like the carpet I’d have given them a 5. Very clean well kept hotel

2026-06-01 • via Tripadvisor
L
LongtinLady • couple • us
10
Fantastic
Pros:

The breakfast was wonderful and the breakfast lady outstanding (Deborah)

Cons:

Everything was wonderful

2026-05-28 • via Nuitee
N
Noe • solo_traveller • us
5
Clean place but be wary of certain staff attitudes
Pros:

Breakfast was really good and the facility itself is really clean

Cons:

I didn't like how I felt the staff dismissed my concerns. I had the AC set to 68 and running for an hour when I left for dinner. When I got back, within 30 mins I noticed the AC still read 76. I called the front desk who I felt dismissed my concerns because they were aware with their problem units and no one has ever commented about the AC in my specific number. That may be true, but that doesn't mean they stay that way. Didn't offer to send someone up, or reset it. Just asked I called them back if it was still an issue. I ended up falling asleep as close as I could to the AC unit and when I woke up it was still in the mid 70s.

2026-05-28 • via Nuitee
C
Collins • solo_traveller • us
9
2026-05-28 • via Nuitee
A
Ana • solo_traveller • us
9
It was adequate. I slept well, bed and facilities were clean, breakfast options plenty.
Pros:

Breakfast looked good, many options, including tiny omelets! Coffee tasted good and strong. Bonus!

Cons:

The cost - I ended up paying $160+ for want is really an average room in an average hotel. I think a price point of $100 per night is much more in keeping with the quality of the room/ hotel.

2026-05-22 • via Nuitee
T
Thomas • couple • us
10
very pleasant stay. would be happy to come again.
Pros:

very good staff who worked hard to accommodate a need to reschedule. beautiful facilities and good breakfast.roo

Cons:

room was a bit small for the price we paid.

2026-05-13 • via Nuitee
L
Logan • couple • us
10
Pros:

Extremely clean, the woman working breakfast was the sweetest

2026-05-11 • via Nuitee
C
Campbell • couple • us
7
I would stay there again.
Pros:

Great location, breakfast was decent.

Cons:

Room on first floor very noisy.

2026-04-27 • via Nuitee