Satama Hotel

I had booked this getaway months prior through a 3rd party as I normally have done in the past. Weeks prior, I began receiving emails to make a payment to secure my reservation (wasn't stated on the site at the time of booking, although I prepaid through the 3rd party) . The email advised that it was due to numerous cancelations they recvd (due to instability in the country, and travel) the biggest red flag was that the payment was non refundable. I've had flights canceled due emergency bans, there is no way I could risk losing a grand over it. Nothing in their email states that the reservation would be canceled, just that they tend to overlook and regardless of reservation, it's first come first serve basis.

Well my reservation was canceled the day before without any notice. No email, the 3rd party still showed it active on their end. While at the church in desk I was accused of ignoring the cancelation email that was never sent to me. I was told that I should've just made the payment then later called them for a refund if I had to cancel although email states otherwise. My room was given to someone else the day prior. The receptionist laughed at us finding it absurd that we didn't see the invisible email even after I showed the 3rd party site still showing everything was active.

I was left without a place to stay and scrambling to find a hotel as the staff looked on and talked about us.

I asked for a manager, to which I was told, wouldn't be there till later that night. When I asked to call the manager I was then told that the manager was not in the country. I've never been so disappointed in my life at the lack of customer service I've received.

Fortunately for this helped me to broaden my horizons and discover that Haiti has way better places to stay than Satama, I'm grateful at this point, I will never spend a dime there again.

Do not fall for the pics posted up! I booked through the site months in advance with a credit card. A few weeks before my trip they said my booking wasn't confirmed and I had to Zelle the payment! The worst customer service ive ever had at a hotel! And the cost was high ($165/ night) The room was sub par at best. My AC was constantly making noise and I had to reach out multiple times. There was consistently noone at the front desk. And you would not be greeted with warmth or a smile. I had to email the Supervisor multiple times. The breakfast was terrible and almost the same everyday. Smh. As I checked out, there was a phantom charge of $11.05. When I asked where it came from there was no billing or receipt of a transaction. Restaurant food was sub par and the pool was not clear. The location is high up and not near anything! Aside from the view, there is nothing this hotel offers! Book somewhere else!

Room 103. The room was partially clean. The table tops were not. When we showered water was all over the floor. We were there for 6 it's. July 1 thr 7 2025. Late night early morning July 4 to 5 I wet to the bathroom turned on the light and saw 2 roaches. Same thing Satyrday ight the day before checkout only there were a few more. I closed up our suitcases. When we checked out I reported it to the front desk. The front desk reply: "We are sorry about that." Also the hotel does not provide pool towels and has a $12 fee for room service. I never heard from management or anyone else from the hotel regarding the roaches in the bathroom.

PROs;
Good location, big rooms, friendly staff, nice view of the city, very clean swimming pool, stable wi-fi.

CONs:
Basic breakfast, elevators do not work, limited options at restaurant, POS for payment with credit card at restaurant do not work.

Upon arrival, this was a nightmare. We waited for our room only for it to be filthy. We told the front desk that we would need another room. Safe and phone were not working and had to get another one. Finally the third room was acceptable but the safe was not working. We asked them if they could fix it and they told us that the technician to fix the safe would come in at 8 AM. Promptly, at 8 AM we go to the desk and ask for someone to fix our safe as we had an excursion booked. We were told that the person was now coming at 9:30. We were frustrated and asked why the times keep changing and if she could call the employee. She calls him and lo and behold, he was in the building the entire time and she was lying because we watched him come out of the elevator. The concierge woman (never got her name but she was the only woman and she had brown curly hair) was so rude and passive aggressive, her first answer to any reasonable request was no. She was more focused on her cell phone than actually doing her job, anytime I walked up to the desk she would be looking down at her phone. The constant sighs and passive aggression were so frustrating. Property was beautiful but customer service was lacking. We had to stand up and ask for our own menus at the restaurant, it felt like we were begging for customer service the entire time. Overall, I would probably stay at another hotel. The glitz and glamour of this hotel faded immediately once I walked in and spoke to the concierge. This was my first time back to my country in 9 years and my friend’s first time in 22 years and this hotel almost discouraged us from coming back.

Satama Hotel features a restaurant, outdoor swimming pool, a bar and garden. They have good services with a good staff. It is located in Cap-Haitien from the mountain around Carénage. Satama is one of the best place to stay in Cap-Haitien🇭🇹

Satama Hotel:

registered for two days. no cable in the room and a recurrent loud noise coming from the AC drainage pump located in the bathroom shower, and this from 5 p.m. to 6 a.m. (time slots allowed to run the AC) on an approximately 10-minute cycle. When asked to change rooms, the front deck advises that ALL rooms are in the same predicament as far as the TV cable Satama being delinquent on their satellite cable company bill. These, in my view, are unacceptable issues that need to be addressed. The overall look of the hotel is nice, but at this price, the details make all the difference between a luxurious hotel and a suitable one.

Absolutely amazing. I have nothing bad to say about Satama. Everything was beyond my expectations! I will definitely be coming back! Okap Lakayan m !!!!

What a spectacular stay and place. I appreciate being able to have this experience at such a well maintained place in Okap. The receptionist was incredibly kind, the food was delicious, the drinks were lovely, housekeeping was meticulous, and the room was wonderful. I deeply enjoyed my stay and high recommend this oasis in the mountains. The view is impressive. Thank you for being so wonderful.

Nice, the menu was limited for breakfasts which I wasn’t impressed by , I heard so much about how refreshing and rotation of new foods daily was served but the same thing was given daily.

I like the panoramic view. However, customer service needs to improve, and the menu presentation at the pool bar. Just two or three sheets of white paper.

This is supposed to be a high-end hotel. However, they are limiting the hours that guest can run the a/c unit in there rooms and while we were there they had no hot water because of a broken part. For the price you pay to stay here this is unacceptable. The food and staff were good though.

I enjoyed my 10 day stay and will return.

Lack of maintenance!!! Poor quality in rooms...

I enjoyed breakfast every morning

Safe

I will be back again, and again

Staffs were very nice and friendly. Food was excellent, from breakfast to dinner.

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The friendly professional service of the staff.