Four Points by Sheraton Puebla

Hotels
•
Four Points by Sheraton
9.3 (462 reviews)
Boulevard Hermanos Serdán No. 102 , Puebla , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and friendly staff
Comfortable beds
Ideal location
Good value for money
Cons:
Noise from the street
Lack of basic amenities
Inconsistent service at front desk

Categories

Cleanliness
9.13
Overall positive sentiment regarding cleanliness, though there are mentions of issues with amenities.
Service
9.6
Many reviews highlight excellent service, though some noted a slightly apathetic front desk.
Location
9.64
Several reviews praised the location as ideal, with the drawback of street noise in some areas.
Room Quality
9.09
Good feedback on room comfort, though some issues were raised about bedding and view.
Amenities
8.62
Some guests mentioned a lack of basic amenities and poor quality hotel supplies.
Value for Money
9.58
The hotel is perceived as providing good value for the price, particularly for pet-friendly options.
Food and Beverage
9.13
Mixed reviews on food quality, with mention of good breakfast options but could be improved.
Overall Experience
9.6
Most guests had a positive overall experience, despite a few criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:06

Property Description

Luxurious Accommodation
Four Points by Sheraton Puebla offers air-conditioned rooms with modern amenities such as a coffee machine, safety deposit box, and flat-screen TV. Relax in comfort and style during your stay in Puebla.

Fantastic Facilities
Enjoy a range of facilities including free bikes, an outdoor swimming pool, and a fitness centre. Indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, and stay connected with free WiFi throughout the property.

Convenient Location
Situated just 8 km from Acropolis Puebla, our hotel is the perfect base for exploring the city. With a 24-hour front desk, room service, and proximity to popular attractions like Biblioteca Palafoxiana, make Four Points by Sheraton Puebla your top choice for accommodation in Puebla.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.3
Based on 462 reviews
Cleanliness: 9.13
Service: 9.6
Location: 9.64
Room Quality: 9.09
Amenities: 8.62
Value for Money: 9.58
Food and Beverage: 9.13
Overall Experience: 9.6
A
Alfredo • family_with_children • mx
10
Pros:

La variedad de alimentos en el almuerzo

Cons:

La hora del check out, debería ser más tarde

2026-03-07 • via Nuitee
V
Valeria Lara • extended_group • mx
10
¡Excelente!
Pros:

Quedé encantanda. Las instalaciones están en perfecto estado, el personal es muy amable y el buffet de desayuno tiene excelente calidad y por un precio muy bueno. Además, las habitaciones son muy cómodas y están bien aisladas del ruido.

Cons:

Todo fue excelente.

2026-02-27 • via Nuitee
J
Jose Carlos • extended_group • mx
9
calidad y confort
Pros:

Buena ubicacion, buen trato y sobre todo las amenidades que tiene el hotel es lo que me gusto

Cons:

Todo bien

2026-02-24 • via Nuitee
A
Andrey Daniel • family_with_children • mx
10
2026-02-22 • via Nuitee
J
Jose • family_with_children • us
7
2026-02-14 • via Nuitee
J
JUAN CARLOS • family_with_children • mx
9
Pros:

La ubicación y la cama....

2026-02-09 • via Nuitee
M
Merari Sánchez • extended_group • mx
8
Excelente lugar para descansar, no hay ruido y las habitaciones son muy amplias
Pros:

La alberca tiene la temperatura perfecta en invierno

2026-01-29 • via Nuitee
A
ALFREDO • family_with_children • mx
10
Excelente estancia, seguro , tranquilo y estacionamiento
Pros:

Todo excelente el único detalle fué que nos faltó una toalla de baño pues éramos 4 personas pero por todo lo demás un hospedaje magnifico

Cons:

El detalle ee arriba jaja

2026-01-26 • via Nuitee
N
Núñez • family_with_children • mx
10
Excelente Hotel four point by Sheraton Puebla
Pros:

La limpieza de la habitación era impecable todo demasiado cómodo un hotel excelente, buena atención sin duda me volvería a hospedar ahí de nuevo.

2026-01-25 • via Nuitee
T
TMJ79 • family_with_children • no
9
Pros:

The hotel is very clean and the room is spacious. I loved the heated pool and the gym is ok. I would suggest a trip to Antigua Taqueria La Oriental to try taco arabe and taco oriental.

Cons:

A bit far from the historic centre (around 40min walk). There is not much to do in the neighbourhood.

2026-01-23 • via Nuitee
E
Edgar • family_with_children • mx
10
2026-01-21 • via Nuitee
M
Marc • family_with_children • de
8
2026-01-20 • via Nuitee
A
Ana Marielle • couple • mx
10
Descanso absoluto
Pros:

El desayuno, la habitación, la zona de alberca, todo fue excepcional. Salvo el personal en Front, un poquito apático.

Cons:

Creo que la actitud en Front podría ser un poco más amigable.

2026-01-20 • via Nuitee
M
maria lucy • couple • us
9
Pros:

NA hi

2026-01-19 • via Nuitee
A
Adriana • family_with_children • mx
10
Pros:

La ubicación muy accesible y céntrica.
El confort en la habitación excelente

2026-01-19 • via Nuitee
C
Claudia • extended_group • mx
9
2026-01-19 • via Nuitee
A
Aharon • family_with_children • mx
10
Excelente servicio
2026-01-19 • via Nuitee
J
Jose Ignacio • family_with_children • us
8
Great
Pros:

Safety, staff, good beds, super clean, good shower

Cons:

It was too hot, so we had to sleep with the AC on, which turned on and off every few minutes with a noise that made it hard to sleep (especially for my kids)

2026-01-18 • via Nuitee
E
Elienai • family_with_children • mx
10
2026-01-17 • via Nuitee
L
Lisa • solo_traveller • us
10
Fantastic stay
Pros:

Everything was amazing here. The staff went above and beyond to help me. The bed and pillows were out of this world comfortable.

2026-01-14 • via Nuitee