Four Points by Sheraton Puebla

Hotels
•
Four Points by Sheraton
9.3 (522 reviews)
Boulevard Hermanos Serdán No. 102 , Puebla , mx
+52 222 214 0800

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Clean and friendly staff
Comfortable beds
Ideal location
Good value for money
Cons:
Noise from the street
Lack of basic amenities
Inconsistent service at front desk

Categories

Cleanliness
9.13
Overall positive sentiment regarding cleanliness, though there are mentions of issues with amenities.
Service
9.6
Many reviews highlight excellent service, though some noted a slightly apathetic front desk.
Location
9.64
Several reviews praised the location as ideal, with the drawback of street noise in some areas.
Room Quality
9.09
Good feedback on room comfort, though some issues were raised about bedding and view.
Amenities
8.62
Some guests mentioned a lack of basic amenities and poor quality hotel supplies.
Value for Money
9.58
The hotel is perceived as providing good value for the price, particularly for pet-friendly options.
Food and Beverage
9.13
Mixed reviews on food quality, with mention of good breakfast options but could be improved.
Overall Experience
9.6
Most guests had a positive overall experience, despite a few criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:06

Property Description

Luxurious Accommodation
Four Points by Sheraton Puebla offers air-conditioned rooms with modern amenities such as a coffee machine, safety deposit box, and flat-screen TV. Relax in comfort and style during your stay in Puebla.

Fantastic Facilities
Enjoy a range of facilities including free bikes, an outdoor swimming pool, and a fitness centre. Indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, and stay connected with free WiFi throughout the property.

Convenient Location
Situated just 8 km from Acropolis Puebla, our hotel is the perfect base for exploring the city. With a 24-hour front desk, room service, and proximity to popular attractions like Biblioteca Palafoxiana, make Four Points by Sheraton Puebla your top choice for accommodation in Puebla.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Location

Guest Reviews

9.3
Based on 522 reviews
Cleanliness: 9.13
Service: 9.6
Location: 9.64
Room Quality: 9.09
Amenities: 8.62
Value for Money: 9.58
Food and Beverage: 9.13
Overall Experience: 9.6
O
Octavio • solo_traveller • mx
10
2026-07-23 • via Nuitee
B
Berenice • couple • mx
8
2026-07-23 • via Nuitee
J
Jorge • family_with_children • co
6
Buen lugar si se requiere ubicación cerca del aeropuerto
Pros:

El hotel está muy cerca del aeropuerto, así que su ubicación es util si quieres estar en este sector por viaje. Algo de ruido por los aviones, pero fue manejable. La atención del desayuno y el desayuno estuvo bueno aunque no era muy diverso.

Cons:

Nos pareció costoso para lo que ofrece. Tal vez un 40% más arriba de lo que debería costar.

2026-07-21 • via Nuitee
B
Bely E • family_with_children • mx
9
2026-07-21 • via Nuitee
R
Rafael • couple • mx
10
2026-07-20 • via Nuitee
M
María Guadalupe • couple • mx
10
2026-07-20 • via Nuitee
A
Ana Cristina Quiñones • solo_traveller • mx
10
Muy confortable y servicio de calidad
Pros:

Muy confortable la habitación y excelente atención del personal. Todo muy limpio tanto en la habitación como en el hotel en general.

2026-07-16 • via Nuitee
A
Andrea • couple • mx
8
Estable
Pros:

Los alimentos, y el servicio del personal

Cons:

Que tuve que acudir al personal de mantenimiento para que pudieran arreglar la puerta del baño de la habitación y aún así, no quedó. Creo que me hubiera gustado más que me cambiaran de habitación

2026-07-14 • via Nuitee
V
Vázquez • solo_traveller • mx
10
2026-07-13 • via Nuitee
Z
zarate • solo_traveller • mx
10
Exclente
Pros:

Atención

Cons:

Nada

2026-07-10 • via Nuitee
A
Andres • family_with_children • us
10
2026-07-06 • via Nuitee
V
Vázquez • solo_traveller • mx
10
2026-07-05 • via Nuitee
R
Ricardo Yair • solo_traveller • mx
7
Pros:

La ubicación y el desayuno

Cons:

Tuve una estancia de 10 noches y pedí un cambio a una habitación con posibilidad de abrir la ventana debido a problemas de claustrofobia. Esto fue negado con el comentario de que solo era posible para estancias de fin de semana y de ahi no hubo posibilidad de dialogar.

2026-07-02 • via Nuitee
H
Hector • couple • us
10
Excellent customer service.
Pros:

Everyone really kind and helpful.

Cons:

Every thing was good.

2026-07-02 • via Nuitee
C
castro fabian • solo_traveller • mx
10
Pros:

Todo

Cons:

Todo bien

2026-06-27 • via Nuitee
M
Maceda • couple • mx
10
2026-06-23 • via Nuitee
D
Diego Elias • solo_traveller • co
7
Un hotel sin interés por atender a sus huesoedes
Pros:

No existe ningún elemento en particular para resaltar

Cons:

Desde la recepción el proceso es impersonal si ningún interesado una habitación básica con escritorio sin silla
El motor extractor del aire del baño conectado hasta las 9 pm el ruido siempre por política del hotel. Todo la verdad muy básico

2026-06-17 • via Nuitee
A
Antonio • couple • us
10
2026-06-15 • via Nuitee
M
Martin • solo_traveller • mx
8
A nice hotel just some flaws
Pros:

Location was perfect for a family party ,
modern hotel
We never had the breakfast but we had dinner there ,the prices were usual hotel priced 220 for a burger 60 pesos for a beer.,It's a very nice looking restaurant.

Cons:

TV in the room wasn't working , so we used our tablets instead.
Pool was meant to be open at six am , we turned up at 7 am to find doors locked and the cover still over the pool .

2026-06-15 • via Nuitee
Q
Quezada • solo_traveller • mx
9
Pros:

La viista a la ciudad

2026-06-07 • via Nuitee