Novotel Samator Surabaya Timur

Hotels
•
Accor
8 (22 reviews)
Jl Kedung Baruk 28 Rungkut, Surabaya, 60298 , Surabaya , ID
62-31-99203888

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Facilities

Fitness facilities
Express check-out
Fireplace in lobby
Arcade/game room
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Sustainability/community reinvestment (10% revenue or more)
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Variety of breakfast options
Cons:
Issues with cleanliness
Maintenance problems (kettle, shower head)
Delayed check-in times
Unclean breakfast tables

Categories

Cleanliness
6.7
While many guests praised the cleanliness of the hotel, some reviews mentioned cleanliness issues such as stained towels and coffee stains in the rooms.
Service
8.3
Service was highly appreciated by most guests, with friendly and helpful staff. However, there were some complaints about delayed check-in and unclean tables in the breakfast area.
Location
8.6
The hotel's location near key landmarks and offices was a highlight for many guests, making it convenient for both work and leisure purposes.
Room Quality
7.4
Guests generally found the rooms comfortable and modern, but there were some maintenance issues reported such as broken kettle, blocked rain shower head, and wallpaper coming off.
Amenities
7.2
The amenities provided were satisfactory, with some guests praising the breakfast buffet variety, while others mentioned issues with broken appliances like kettles and mini-fridges.
Value for Money
6.9
Mixed reviews on value for money, where some guests felt the price was reasonable for the services offered, while others found it slightly high given the cleanliness and maintenance issues.
Food and Beverage
7.7
Overall, the food and beverage services were well-received, with positive comments about the breakfast selection. Some guests suggested improvements for cleanliness in the dining area.
Overall Experience
8.1
Most guests had a positive overall experience, highlighting the friendly staff and comfortable rooms, despite minor issues with cleanliness and maintenance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-30 08:00

Property Description

Recreational Amenities: Embrace relaxation with our outdoor pool, fitness center, and bicycles for rent.

Dining and Entertainment: Indulge in delectable meals at FOOD EXCHANGE, unwind with drinks at our bars, and enjoy 24-hour room service.

Featured Amenities: Benefit from complimentary Wi-Fi, concierge services, and a conference center.

Explore and unwind at Novotel Samator Surabaya Timur, just a stone's throw away from the airport. Book your stay now!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.
  • At check-in, guests must provide a negative Antigen COVID-19 test result.
  • The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 24 hours prior to check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide a negative COVID-19 test result

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8
Based on 22 reviews
Cleanliness: 6.7
Service: 8.3
Location: 8.6
Room Quality: 7.4
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.7
Overall Experience: 8.1
M
Mike ken
2
Pros:

Food terrible on breakfast
The rest is ok

2025-06-07 • via Nuitee
E
Eugelien • family_with_children
10
Pros:

Staff is nice and helpful, rooms is clean
Food is good

2025-06-07 • via Nuitee
J
Jehad
8
Pros:

I would stay again

2024-12-09 • via Nuitee
M
Marjolein
10
Great long term stay
Pros:

Top notch

2024-10-25 • via Nuitee
J
JOYCE • family_with_children
10
Pros:

The staffs, the services, the rooms and everything else absolutely wonderful👍
Thank you Novotel Samator!

2024-08-29 • via Nuitee
T
Titawaty • family
10
Pros:

Very nice hotel with reasonable price 😊

2024-08-15 • via Nuitee
R
Rojarani • family
8
Pros:

I loved how clean the property and the room was. Breakfast buffet was awesome. Enjoyed a very clean and comfortable stay. Just two things: Need more vegan options, and the gym needs wipes and some fans and cooling. Otherwise an amazing stay.

2024-07-27 • via Nuitee
R
Rojarani • family
8
Pros:

By far one of the cleanest and comfortable hotels we stayed in Indonesia in the past few weeks. Enjoyed the amazing breakfast, gym, and clean room. If not for the minor issues below I would ahve given a 5 star:
1. Very limited options for vegans. They only had salad and cap cay. Breakfast had lot of vegan items so we were good.
2. Gym was very hot during the day time and no fan. No wipes to clean the machines before and after use. I asked the staff multiple times for some cleaning wipes. They said they will check and completely ignored like I did not exist
3. Water was luke warm and no pressure. So shower was not great.
3.

2024-07-17 • via Nuitee
S
Stevan • friends
8
Pros:

Breakfast is good but parking route is not comfortable

2024-05-26 • via Nuitee
L
Loufranco
8
Pros:

Over all nice

2024-04-26 • via Nuitee
E
Eugene • family
10
Pros:

Excellent

2024-03-08 • via Nuitee
R
Ronnie
6
Pros:

the breakfast buffet was limited, catering for the locals only

2023-05-17 • via Nuitee
S
Surya • partner
8
Pros:

Over all the service is good, and the staff, breakfast are excellent, and make our vacation complete.👍👍👍

2022-10-26 • via Nuitee
V
Verified traveler
10
Pros:

Great Hotel - Clean and spacious

2021-01-03 • via Nuitee
M
Marc
6
Pros:

I have stayed at this hotel before and I don’t know whether it was to do with coronavirus or not but this stay didn’t meet expectations.
When we turned down the bedcover to sleep on the first night, we were surprised to find a stain on the bedsheet, just a bit bigger than a 500 rp coin. Upon seeing this I wanted to change the room but my partner didn’t want to cause a fuss. So we stayed in the room but we should have asked for another room considering the other faults I found.
There was a large

2020-11-02 • via Nuitee
T
Teri • self
6
Pros:

No bluebird taxi stand so it is a pain to go anywhere, and our drivers were charged a parking fee when exiting after picking us up. Since the property is far from things, you have to take cabs if you don’t have a car. Get a taxi stand and don’t charge them parking to pick up or drop off guests.

2020-02-17 • via Nuitee
T
Theresia
8
New property in east surabaya
Pros:

Good brand new facility. However quite far from most actions and after hour, the traffic is quite bad it distract you to want to go elsewhere.

Found an unclean sheets on day 1, the hotel said it is a red stain from make up or some thing but i thought it looks like dried blood. Quickly resolved and it is smooth sailing afterwards. Kudos to the quick service

Breakfast is very good standard and quite good value. Lots of types of food ans desert and fruit is available

2020-02-15 • via Nuitee
V
Verified traveler • self
8
Pros:

The environment is quiet, clean and safe.
Good for business meeting and family vacation.

2019-11-18 • via Nuitee
R
Rachel
10
Pros:

Front Desk Staff were superb especially this middle aged lady in glasses. So sorry we didn’t ask for her name

2019-10-10 • via Nuitee
S
Selvia
4
Negative comment on Novotel Samator Surabaya
Pros:

Hotel management is not up to standard - unfriendly and inflexible

2019-10-10 • via Nuitee