Mercure Selangor Selayang

Hotels
•
Mercure
8.1 (833 reviews)
NO B-G-12 DATARAN EMERALD JALAN PS 11, PRIMA SELAYANG BATU CAVES , Batu Caves , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Limited food variety
Poor service in some instances

Categories

Cleanliness
6.56
Multiple mentions of dirtiness and cockroach issues.
Service
9.53
Staff generally praised for helpfulness, although some negative mentions.
Location
9.57
Positive mentions about convenient location.
Room Quality
7.52
Mixed reviews; some concerns about bathroom and air conditioning.
Amenities
8.05
Some amenities lacking, such as food variety and pool for kids.
Value for Money
8.01
Concerns about pricing versus quality experienced.
Food and Beverage
7.06
Average food quality and limited variety mentioned.
Overall Experience
8.53
Mixed experiences, with significant negatives but some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:30

Property Description

Grand Ballroom for Events

Mercure Selangor Selayang boasts a stunning Grand Ballroom, perfect for hosting events and gatherings.

International Cuisine Restaurant

Savor delectable dishes at our on-site restaurant, offering a diverse menu of international cuisine.

Convenient Location

With popular attractions like Batu Caves and Petronas Twin Towers nearby, Mercure Selangor Selayang is the ideal choice for your stay.

Book now and experience luxury at Mercure Selangor Selayang!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.1
Based on 833 reviews
Cleanliness: 6.56
Service: 9.53
Location: 9.57
Room Quality: 7.52
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 7.06
Overall Experience: 8.53
R
Rebecca • couple • gb
10
2026-05-08 • via Nuitee
N
neeta • couple • my
10
2026-05-07 • via Nuitee
K
kuganya • couple • my
10
Pros:

All good

2026-05-05 • via Nuitee
M
Minako • family_with_children • sg
8
2026-05-02 • via Nuitee
M
Mawarini • solo_traveller • my
9
2026-05-02 • via Nuitee
• solo_traveller • my
9
2026-04-29 • via Nuitee
T
THIVIYASSHINI • couple • my
9
2026-04-27 • via Nuitee
• family_with_children • my
6
2026-04-27 • via Nuitee
B
Babyjack • solo_traveller • my
10
2026-04-25 • via Nuitee
W
Wan Norazila • solo_traveller • my
9
Pros:

Bathroom

Cons:

None

2026-04-23 • via Nuitee
I
Ibrahim • couple • my
8
Saya sangat berpuas hati dengan penginapan di Mercure Selangor. Hotel ini menawarkan suasana yang selesa, bersih dan san
Pros:

Saya sangat berpuas hati menginap di Mercure Selangor. Bilik bersih, selesa dan moden, staf pula mesra serta membantu. Lokasi juga strategik.

Secara keseluruhan, pengalaman sangat baik — memang recommended! ⭐️⭐️⭐️⭐️⭐️

Cons:

NA

2026-04-18 • via Nuitee
S
Siti Nur Nabila ZA • solo_traveller • my
10
Pros:

Cozy and comfortable room. There's a variety of food during breakfast and it's all delicious.

Cons:

NIL

2026-04-15 • via Nuitee
Y
Yong • solo_traveller • my
8
2026-04-14 • via Nuitee
S
SITI RUZ ADIBA • solo_traveller • my
10
Pros:

Staff semua baik

2026-04-14 • via Nuitee
M
Mohd Fahmi • couple • my
10
2026-04-06 • via Nuitee
R
Ramlah Abdul Malik • family_with_children • my
10
Pros:

I love every single thing

Cons:

Nothing

2026-04-04 • via Nuitee
N
Nurul Eziani • family_with_children • my
1
Pros:

I don't like your staff. She is not friendly and she failed to settle about my breakfast matter.

Cons:

I booked the rooms with breakfast but the staff told me that my room did not include breakfast and she told me to contact booking.com to settle about the breakfast. I am soooooooo disappointed about that matter. The hotel charged me RM254.32 for 1 night as the same with booking.com that showed the breakfast was included. I would give the bad reviews for my stay. Sorry to say that it was not my first time with your hotel and I decided not to stay with your hotel anymore.

2026-04-04 • via Nuitee
D
Dazzie Mae • couple • sg
6
Space and wifi all good. Parking is outside
Pros:

Spacious

Cons:

The toilet is not closed all the way up. It means, if you poop, the smell will be spread into the room. That’s not very comfortable

2026-04-02 • via Nuitee
W
wan • family_with_children • my
8
2026-03-31 • via Nuitee
N
Nasrul Hanif • solo_traveller • my
8
2026-03-30 • via Nuitee