Mercure Selangor Selayang

Hotels
•
Mercure
8.1 (885 reviews)
NO B-G-12 DATARAN EMERALD JALAN PS 11, PRIMA SELAYANG BATU CAVES , Batu Caves , my

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Limited food variety
Poor service in some instances

Categories

Cleanliness
6.56
Multiple mentions of dirtiness and cockroach issues.
Service
9.53
Staff generally praised for helpfulness, although some negative mentions.
Location
9.57
Positive mentions about convenient location.
Room Quality
7.52
Mixed reviews; some concerns about bathroom and air conditioning.
Amenities
8.05
Some amenities lacking, such as food variety and pool for kids.
Value for Money
8.01
Concerns about pricing versus quality experienced.
Food and Beverage
7.06
Average food quality and limited variety mentioned.
Overall Experience
8.53
Mixed experiences, with significant negatives but some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:30

Property Description

Grand Ballroom for Events

Mercure Selangor Selayang boasts a stunning Grand Ballroom, perfect for hosting events and gatherings.

International Cuisine Restaurant

Savor delectable dishes at our on-site restaurant, offering a diverse menu of international cuisine.

Convenient Location

With popular attractions like Batu Caves and Petronas Twin Towers nearby, Mercure Selangor Selayang is the ideal choice for your stay.

Book now and experience luxury at Mercure Selangor Selayang!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.1
Based on 885 reviews
Cleanliness: 6.56
Service: 9.53
Location: 9.57
Room Quality: 7.52
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 7.06
Overall Experience: 8.53
T
Thenna • family_with_children • my
10
Staying wise very good
Pros:

Very Good

Cons:

Out time . Need to come reception inform than go , because entering time barrier touch and go

2026-07-18 • via Nuitee
A
ANNIE • couple • my
6
Pros:

They have clean indoor swimming pool which we enjoyed our swim. The breakfast was decent too

Cons:

Bed is too soft and makes body hurts while laying down. Pillow case was too hard till your head was 60 degree from shoulder. We dint have good sleep in this hotel.

2026-07-16 • via Nuitee
W
Wan Asmawi • solo_traveller • my
1
2026-07-15 • via Nuitee
I
IZZAH DAMIA BINTI MUHAMMAD MAHADHIR • family_with_children • my
8
2026-07-14 • via Nuitee
M
Muhammad Amsyar • solo_traveller • my
9
Pros:

Like like mostly good

Cons:

Toilet separation kinda weird design lack of privacy shower head inefficient

2026-07-12 • via Nuitee
M
Muhammad Amsyar • solo_traveller • my
9
2026-07-12 • via Nuitee
M
Mhd azlan • solo_traveller • my
5
2026-07-11 • via Nuitee
V
Varen Loodasamy • solo_traveller • my
10
2026-07-07 • via Nuitee
S
Sukiman • solo_traveller • sg
8
Pros:

Nice

Cons:

All good

2026-07-06 • via Nuitee
N
Noor Syakila • solo_traveller • my
9
2026-07-05 • via Nuitee
I
Ibrahim • couple • my
9
very good to stay with family
Pros:

value for money

Cons:

NA

2026-07-05 • via Nuitee
A
Azfanany • extended_group • my
8
2026-07-05 • via Nuitee
N
Norina • solo_traveller • my
8
Pros:

The room and cleanliness.

2026-07-05 • via Nuitee
A
Asmira • couple • my
10
Everything good
Pros:

Bed very comfy

Cons:

Nothing

2026-06-30 • via Nuitee
N
Nazmi • couple • my
10
Good
Pros:

Good

Cons:

Good

2026-06-30 • via Nuitee
A
Asmira • couple • my
10
Will come again
Pros:

Spacius room

Cons:

Nothing

2026-06-30 • via Nuitee
N
Nadia • solo_traveller • my
10
2026-06-27 • via Nuitee
F
Firdaus Hassan • solo_traveller • sa
10
Best Hotel
Pros:

Everything

Cons:

Nothing

2026-06-26 • via Nuitee
P
Patahayah • couple • my
8
2026-06-26 • via Nuitee
Z
Zelfer • solo_traveller • my
10
2026-06-25 • via Nuitee