Mercure Selangor Selayang

Hotels
•
Mercure
8.1 (898 reviews)
NO B-G-12 DATARAN EMERALD JALAN PS 11, PRIMA SELAYANG BATU CAVES , Batu Caves , my

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Limited food variety
Poor service in some instances

Categories

Cleanliness
6.56
Multiple mentions of dirtiness and cockroach issues.
Service
9.53
Staff generally praised for helpfulness, although some negative mentions.
Location
9.57
Positive mentions about convenient location.
Room Quality
7.52
Mixed reviews; some concerns about bathroom and air conditioning.
Amenities
8.05
Some amenities lacking, such as food variety and pool for kids.
Value for Money
8.01
Concerns about pricing versus quality experienced.
Food and Beverage
7.06
Average food quality and limited variety mentioned.
Overall Experience
8.53
Mixed experiences, with significant negatives but some positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:30

Property Description

Grand Ballroom for Events

Mercure Selangor Selayang boasts a stunning Grand Ballroom, perfect for hosting events and gatherings.

International Cuisine Restaurant

Savor delectable dishes at our on-site restaurant, offering a diverse menu of international cuisine.

Convenient Location

With popular attractions like Batu Caves and Petronas Twin Towers nearby, Mercure Selangor Selayang is the ideal choice for your stay.

Book now and experience luxury at Mercure Selangor Selayang!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.1
Based on 898 reviews
Cleanliness: 6.56
Service: 9.53
Location: 9.57
Room Quality: 7.52
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 7.06
Overall Experience: 8.53
N
Nawawi • solo_traveller • my
10
2026-08-23 • via Nuitee
M
Ming Gong • couple • hk
7
2026-08-22 • via Nuitee
R
Rizwan Hafiz • solo_traveller • my
10
Pros:

Everything

Cons:

Nothing

2026-08-18 • via Nuitee
F
Fakhrul Aizat • couple • my
10
2026-08-16 • via Nuitee
N
Norizan • family_with_children • my
8
2026-08-16 • via Nuitee
R
Rosslın Sharıff • solo_traveller • sg
10
2026-08-13 • via Nuitee
Y
Yugeiss • couple • my
10
2026-08-12 • via Nuitee
M
Mohd kamil sabry mohd adnan • couple • my
8
2026-08-10 • via Nuitee
Y
Yong • extended_group • my
9
Pros:

clean n good services

2026-08-07 • via Nuitee
Y
Yong • couple • my
9
Pros:

Good services

2026-08-07 • via Nuitee
R
rin_rizt • solo_traveller • my
10
2026-07-25 • via Nuitee
R
rin_rizt • solo_traveller • my
10
2026-07-25 • via Nuitee
N
Nadia • solo_traveller • my
10
2026-07-25 • via Nuitee
R
rin_rizt • solo_traveller • my
10
2026-07-25 • via Nuitee
R
rin_rizt • solo_traveller • my
10
2026-07-25 • via Nuitee
S
Simone • solo_traveller • au
8
Pros:

Good value for money. Comfortable and clean room, with friendly and helpful staff

Cons:

The location is tricky. You will need to use a taxi to access restaurants.

2026-07-24 • via Nuitee
G
Georgette • family_with_children • gb
3
Basic, will not book into this hotel again!
Pros:

Did not like anything about the hotel.

Cons:

Breakfast was basic. Too much noise from other guests in other rooms. Bathroom was not cleaned, all around the edges had black mould, cups were washed in the bathroom sink. AC was not working properly, fridge was not working had to complain to get it fixed. Drain was smelling and the room was stinking of drain smell.

2026-07-24 • via Nuitee
C
Chong • couple • my
10
2026-07-21 • via Nuitee
T
Thenna • family_with_children • my
10
Staying wise very good
Pros:

Very Good

Cons:

Out time . Need to come reception inform than go , because entering time barrier touch and go

2026-07-18 • via Nuitee
A
ANNIE • couple • my
6
Pros:

They have clean indoor swimming pool which we enjoyed our swim. The breakfast was decent too

Cons:

Bed is too soft and makes body hurts while laying down. Pillow case was too hard till your head was 60 degree from shoulder. We dint have good sleep in this hotel.

2026-07-16 • via Nuitee