Tru By Hilton Sumter

Hotels
•
Tru by Hilton
8.4 (570 reviews)
2607 Broad Street , Sumter , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Great staff
Great service
Nice location
Cons:
Room comfort
Lack of amenities
Issues with maintenance

Categories

Cleanliness
8.69
Nice hotel. Very clean.
Service
8.86
Staff was extremely good and pleasant.
Location
8.8
Property was convenient to get to with plenty of restaurants nearby.
Room Quality
7.65
Issues with room comfort and maintenance were noted.
Amenities
7.98
Basic amenities were lacking.
Value for Money
8.14
Thought the rooms were scant with amenities for the price.
Food and Beverage
8.49
Breakfast was nice.
Overall Experience
8.56
Booking was easy, but the stay had some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:15

Property Description

Modern Accommodations
Tru By Hilton Sumter offers air-conditioned rooms with private bathrooms and free WiFi. Each room features a desk, flat-screen TV, and a hairdryer for your convenience.

Convenient Location
Located just 12 km from Shaw Air Force Base and 44 km from McIntire Joint National Guard Base, our hotel is easily accessible for military personnel and travelers alike.

Exceptional Service
Our dedicated staff at the 24-hour front desk is ready to assist you during your stay, ensuring a comfortable and enjoyable experience.

Book your stay at Tru By Hilton Sumter for a seamless blend of modern amenities, convenience, and top-notch service.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 570 reviews
Cleanliness: 8.69
Service: 8.86
Location: 8.8
Room Quality: 7.65
Amenities: 7.98
Value for Money: 8.14
Food and Beverage: 8.49
Overall Experience: 8.56
E
Eleanor • couple • us
10
2026-04-01 • via Nuitee
P
Patricia • solo_traveller • us
9
2026-03-18 • via Nuitee
K
Kashun • solo_traveller • us
8
2026-03-15 • via Nuitee
K
Karena • solo_traveller • us
10
2026-03-12 • via Nuitee
R
Reginald • couple • us
8
Good
Pros:

Amenity

Cons:

Small room

2026-03-06 • via Nuitee
M
Mccray • couple • us
10
It’s a Good place to stay
Pros:

Cleanenss

Cons:

Nothing I couldn’t complain

2026-03-04 • via Nuitee
N
Nader • solo_traveller • ch
8
Pros:

The housekeeping team is particularly friendly.

2026-03-01 • via Nuitee
A
April • solo_traveller • us
10
Great getaway
Pros:

Love the cozy vibe

Cons:

The fact they charged my card twice

2026-02-23 • via Nuitee
A
Antoinetta • couple • us
10
2026-02-11 • via Nuitee
B
Barbara • family_with_children • us
10
2026-02-10 • via Nuitee
M
Mary • couple • us
10
2026-01-30 • via Nuitee
P
Patricia • couple • us
10
2026-01-28 • via Nuitee
S
Shannon • couple • us
10
Clean and modern rooms.
Pros:

The breakfast was nice and coffee all day. Loved that it had an indoor pool.

2026-01-21 • via Nuitee
L
Lakeita • family_with_children • us
10
Excellent
Pros:

Clean, comfortable and provided exactly what we needed. I’ve never had all of the amenities you all provided in a hotel room. We truly lacked for nothing. I also appreciated the indoor pool option for the kids and breakfast/coffee provided.

Cons:

N/A

2026-01-20 • via Nuitee
D
Dan • couple • us
8
It was decent the king bed was comfortable so that was important
Pros:

We thought the rooms were scant with amenities for the price

Cons:

Hard floors

2026-01-20 • via Nuitee
D
Devyani • family_with_children • gb
7
Decent
Pros:

Na

Cons:

Na

2026-01-20 • via Nuitee
J
Joshua • family_with_children • us
7
2026-01-20 • via Nuitee
S
Shan'non • couple • us
5
It wasn't the best stay
Pros:

Booking was easy and convenient

Cons:

I recently stayed at this hotel, and while the staff was pleasant and the check-in process was smooth, the room itself left a lot to be desired. The bed was extremely uncomfortable — so much so that I woke up with back pain each morning. Instead of resting, I felt like I was recovering from the mattress.

On top of that, the electrical outlets beside the bed didn’t work, which was frustrating when trying to charge my phone overnight.

I really wanted to enjoy my stay, but these issues made it difficult to get the comfort and convenience you expect from a hotel. I truly hope management takes a closer look at room maintenance and the quality of the beds, because these are basic expectations for guests.

2026-01-20 • via Nuitee
S
Shelton • family_with_children • us
1
Pros:

Lobby was clean

Cons:

Unfortunately, I didn’t get a good night's sleep during my visit due to the bed being extremely uncomfortable. The mattress was very firm, almost hard, and the pillows were too flat to provide any support.
Comfort is a major factor for me when choosing a hotel, and this experience left a lot to be desired in that regard. I hope this can be taken into consideration for future improvements, as I’ve enjoyed other aspects of Tru Hotels in the past.

2026-01-19 • via Nuitee
S
Shannon • family_with_children • us
4
2026-01-19 • via Nuitee