Tru by Hilton Auburn

Hotels
•
Tru by Hilton
8.4 (400 reviews)
2411 W Pace Blvd , Auburn , US
+1 334-521-0400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Business center
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and eco-friendly
Friendly staff
Good location
Cons:
Poor room service
Insufficient cleaning
Inconsistent amenities

Categories

Cleanliness
7.4
Multiple mentions of unclean rooms and lack of proper cleaning service.
Service
8.4
Mixed reviews; while some staff were friendly, overall service quality was noted as lacking.
Location
8.9
Location was frequently mentioned as a pro in several reviews.
Room Quality
8.4
Generally good but with mentions of hard beds and issues with cleanliness.
Amenities
8.9
Amenities were satisfactory, although minor improvements were noted.
Value for Money
8.4
Comments about pricing being too high for the offered amenities.
Food and Beverage
7.9
Breakfast received complaints, although other food services were not heavily criticized.
Overall Experience
8.9
Many positive comments made about the stay overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:20

Property Description

Modern and Convenient Accommodations
Tru by Hilton Auburn offers contemporary rooms with a flat-screen TV and a seating area. Each room features a private bathroom and a microwave for added convenience.

Delicious American Breakfast and 24/7 Reception
Start your day right with a complimentary American breakfast served daily. The hotel's reception is always ready to assist you, ensuring a seamless stay throughout.

Nearby Attractions and Airport
Conveniently located just 5 km from Auburn University and Jordan Hare Stadium, Tru by Hilton Auburn also provides easy access to Tuskegee Airmen Museum. With Columbus Metropolitan Airport only 53 km away, your travels are made hassle-free.

Book your stay at Tru by Hilton Auburn for a modern and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 400 reviews
Cleanliness: 7.4
Service: 8.4
Location: 8.9
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8.9
J
Jerry • couple • us
10
Will stay here again when traveling in the area.
Pros:

Room was clean and staff was very friendly.

Cons:

Room was a little small.

2026-10-27 • via Nuitee
K
Kaylei • couple • us
8
2026-10-14 • via Nuitee
C
ChasityTSmith • solo_traveller • us
1
Thought we chose an comfortable place to stay during Hurricane Isaias. Rather stayed in my car!
Pros:

Location

Cons:

⭐ TRU BY HILTON – AUBURN, AL: $296 FOR A DISAPPOINTMENT?

Let me preface this review by saying that I believe in providing an honest, transparent, and unfiltered assessment of my experiences as a paying customer. I do not believe in sugarcoating substandard service, overlooking disappointing accommodations, or pretending to be satisfied simply because a hotel carries a recognizable brand name. When I spend my hard-earned money, I expect a reasonable return on that investment. Unfortunately, my experience at Tru by Hilton in Auburn, Alabama, left MUCH to be desired.

LET’S START WITH CHECK-IN.

It took approximately an hour and a half to complete the check-in process. YES, YOU READ THAT CORRECTLY—AN HOUR AND A HALF! By that point, I was understandably frustrated, and, interestingly enough, the front-desk clerk appeared equally frustrated. 🤷🏽‍♀️ The entire interaction felt unnecessarily cumbersome, and I was left questioning whether the employee had adequate knowledge of the check-in procedures. Rather than beginning my stay with a welcoming and efficient experience, I began it wondering whether I had accidentally checked into a customer-service obstacle course.

NOW, LET’S DISCUSS THE ROOM. 🤦🏽‍♀️

For the price charged, I found the accommodations disproportionately small and underwhelming for a Hilton-branded property. Honestly, for a moment, I had to remind myself that I had booked Tru by Hilton and not Microtel. The room felt cramped, and the fact that it was a connecting room only added to my disappointment.

There was no guest laundry facility, which is an inconvenience for travelers who need to wash clothes during their stay. Our television repeatedly turned itself off without warning, and the room lacked several amenities I would reasonably expect to find at this price point, including a coffee maker, microwave, and dresser drawers for storing clothing.

And then there was the refrigerator.

2026-10-12 • via Nuitee
T
Tucker • family_with_children • us
10
My stay was great, and I will book here again.
Pros:

it was beautiful and close to campus.

Cons:

There was only 1 cart to take stuff to your room, so we didn’t have one to help carry our stuff upstairs.

2026-10-07 • via Nuitee
C
Curtessa • solo_traveller • us
10
Pros:

Great staff. Clean hotel.

Cons:

N/A

2026-09-08 • via Nuitee
R
Ronald • couple • us
7
Stay was OK - the room was definitely "minimal" in terms of a warm homey feeling.
2026-09-03 • via Nuitee
R
Richlyn • family_with_children • us
10
We will always be back to Tru By Hilton-Auburn, AL
Pros:

Property is on a peaceful area.

Cons:

N/A

2026-08-31 • via Nuitee
R
Richlyn • family_with_children • us
10
This is our first choice, always!
Pros:

Hospitable, staff is friendly, cleanliness, and the room was spacious.

Cons:

N/A

2026-08-31 • via Nuitee
L
Lauren • solo_traveller • us
9
Pros:

Breakfast was typical. Liked the friendly people, wonderful lobby, and quiet hotel.

Cons:

No microwaves in rooms

2026-08-28 • via Nuitee
I
Ildikó • family_with_children • hu
8
2026-08-24 • via Nuitee
B
Brenda • family_with_children • us
8
Pros:

Room and staff were very nice

Cons:

Pool was not clean

2026-08-17 • via Nuitee
T
Teresa • couple • us
10
2026-08-13 • via Nuitee
A
Andrea • couple • us
10
My stay was great and I’ll be back
Pros:

Friendly staff and clean rooms

Cons:

Need more parking spaces.
The bathroom shower door has soap scum collecting around the strip at the bottom of the door

2026-08-07 • via Nuitee
D
DC_Quentin • Solo travel • Washington DC, District of Columbia
10
Give Robin ( Front Desk) a Raise!!!
Pros:

I traveled to Tuskegee under incredibly difficult circumstances to say my last goodbyes to my sister-in-law, who is battling cancer. My journey was filled with stressful hurdles, including a severely delayed flight, a flat tire on I-85, and the realization that there are no hotels in Tuskegee. By the time I finally arrived at this hotel, I was exhausted and highly irritable.Thankfully, I was greeted warmly by Robin at the front desk. Even though the hotel computer system was completely down, she handled the situation flawlessly. Her desk was covered in Post-it notes to track guests manually, and she beautifully coordinated open rooms with her team over the radio. Seeing her maintain a bright smile while dealing with all of our crazy personalities with total composure completely shifted my perspective. I told myself that if she could stay this positive under pressure, I had no right to let my travel mishaps get the best of me.Throughout the evening, Robin remained incredibly pleasant and even helped me find a local to have my tire replaced. She is an absolute rock star, and her exceptional service completely turned my entire experience around. KUDO to Robin.

2026-08-03 • via Tripadvisor
O
onlydefinedb • Family
2
Never again
Pros:

Our stay was only for one night. The Bathroom was not clean. The inside of the toilet was dirty as well as the toilet seats. The shower doors had water spots. The bottom of the shower doors were red and brown. The bathroom sink had yellow gunk in it. The room was dusty. The dresser in between the beds had this red gunky stuff on them and extremely dusty. I used Lysol wipes to get some of the areas, but we won’t be staying here again

2026-07-30 • via Tripadvisor
8
860suzang • Business
2
Don't stay here
Pros:

Don't use this hotel. Air conditioning rattled all night. Low water pressure. Bad service. Misspelled my name and my address on invoice.breakfast not regularly stocked.

2026-07-21 • via Tripadvisor
L
lawson • family_with_children • us
4
2026-07-07 • via Nuitee
L
Latosha • couple • us
10
Pros:

Very nice staff, clean as always .Great location as well.

2026-07-03 • via Nuitee
M
Michele • family_with_children • us
8
Pros:

All was fine. Need better wine selection to purchase

Cons:

Air conditioner was noisey

2026-06-29 • via Nuitee
V
Valerie • family_with_children • us
7
It was relaxing.
Pros:

Breakfast was good and good location.

Cons:

Not having a microwave in the room .

2026-06-25 • via Nuitee