Fox and Anchor

Indifferent staff. Not sure if this is because they are bar staff first and foremost, but a combination of lack of experience and customer attention meant that the service experience did not match the standard of the room itself. After 3 nights I would have hoped to be asked how our stay was, but check out was like taking your empty glass back to the bar on your way out.

The experience was the same in the bar. It looks a great pub, but it just feels lacking. Not helped either when you have a member of staff / manager who berated his junior staff member, at length, right beside customers, both drinkers and diners. Very awkward and unpleasant. It might also explain why this historic looking pub was pretty dismal.

During our stay we coincidentally had lunch at another Young's establishment, the Coach and Horses in Kew. What a difference. Staff there were excellent.

Lastly; it might not affect others but the very effective air conditioning/ heating system does a grand job. However no matter what setting you use, it seems impossible to stop the interminable thrum that was not overly noticeable at first but was driving me demented by the third night. Maybe it wasn't the a/c but something else. Whatever it was it was constant.

The overhead shower didn't seem to work and the handheld didn't have a lot of pressure to it, though I completely appreciate with an older building, the plumbing might not be very easy to upgrade!

The layout of the room was awkward and there was no view from the window.
We specified that it was for a birthday but there were no thoughtful touches which was a shame given the expensive room.

Could do with a FACE LIFT
in bar area.

Man muss bedenken, dass in solchen Unterkünften kein Aufzug vorhanden ist und jemand mit Gehbehinderung die steile Treppe gehen muss.

Chambres et lits incroyables ! Beaucoup de style.
Dommage peut-être pas de lounge mais un pub très agréable et délicieux !

Both bathroom taps dripped into the metal basins all night - I had to put a towel in one!

Only the manager knew how to check guests in on arrival, we waited 20 mins in the bar before getting our room key , despite checking in on line prior to arrival. It was Christmas party season and all staff were flat out, but that wasn't a good start, all else was fine and the rooms are well appointed , overall we were happy

We found the volume of the music played in the pub in the evening
too loud.

Nothing it was very good

Room was very small, and not well set out the telly was on the wall to the side of the bed, so couldn’t watch when sat on the edge of the bed or in the one chair (there was 2 of us) the full length mirror was at the end of the bed but with not enough space to stand far enough away from it. This room was up 3 flights of stairs no lift( which I didn’t realise) I walk with a stick so this was hard for me! To be fair it did say this in the property description but right at the bottom this should be more clear.

Nothing to dislike