Hotel whala!urban punta cana

Hotels
8.4 (406 reviews)
Avenida Estados Unidos , Punta Cana , do

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Céntrico
Buen desayuno
Personal amable
Buena relación calidad-precio
Cons:
Esperas en el check-in
Camas pequeñas
Problemas con aire acondicionado
Comida no siempre a la altura

Categories

Cleanliness
8.53
La habitación en planta baja, el desayuno. Muy céntrico y limpio.
Service
8.8
La atención de Rosa en recepción excelente. El personal muy atento.
Location
8.64
Muy céntrico, bien ubicado. Accesible al aeropuerto.
Room Quality
8.09
Algunas quejas sobre el tamaño de las camas y el aire acondicionado, pero en general cómodo.
Amenities
8.32
Piscina y desayuno bien valorados, pero hay comentarios sobre falta de elevadores.
Value for Money
8.38
Buena relación calidad-precio, especialmente en la comida del restaurante.
Food and Beverage
8.03
Desayuno excelente, pero algunos comentarios negativos sobre la comida a la carta.
Overall Experience
8.4
En general, una experiencia agradable con algunas áreas de mejora.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:03

Property Description

Modern Accommodation with Top Amenities

Located in Punta Cana, whala!urban punta cana offers a stylish stay just minutes away from Cocotal Golf and Country Club. The hotel features a fitness centre, free private parking, a terrace, and a bar for guests to unwind.

Family-Friendly with Relaxing Outdoor Pool

Ideal for families, this property provides spacious family rooms and an inviting outdoor pool for a refreshing dip under the sun. Guests can also enjoy the convenience of a 24-hour front desk, airport transfers, and free WiFi throughout their stay.

Comfortable Rooms with Essential Features

The air-conditioned rooms at whala!urban punta cana are equipped with modern amenities including a coffee machine, flat-screen TV, and a private bathroom with a shower. Complete with a balcony, guests can relax and enjoy their stay with ease.

Ready to experience comfort and convenience in Punta Cana? Book your stay at whala!urban punta cana now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PUJ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 406 reviews
Cleanliness: 8.53
Service: 8.8
Location: 8.64
Room Quality: 8.09
Amenities: 8.32
Value for Money: 8.38
Food and Beverage: 8.03
Overall Experience: 8.4
A
Antonio • family_with_children • es
8
Decepcionado
Pros:

Amplitud habitación, TV Enorme, Cama comoda desayuno y zona de piscina

Cons:

Ubicación en medio de la nada, descuidado, limpieza justa, muy caro para la oferta. Wifi va fatal

2026-02-12 • via Nuitee
V
VIVIANA • couple • cl
10
Muy bueno
Pros:

Las instalaciones

Cons:

En un momento no salia agua y justo tenia que ducharme

2026-02-10 • via Nuitee
M
Melissa • family_with_children • cr
8
2026-01-31 • via Nuitee
J
Juliana • solo_traveller • pa
10
2026-01-31 • via Nuitee
A
Acosta • family_with_children • es
1
Pros:

Nada, por que ni, pudimos entrar, vendieron mas de lo que podían y nos quedamos en un acababa, por que todo estaba lleno.

Cons:

La mala gestión, despues de hacer 435 kilómetros para llegar a punta cana desde Puerto plata, nos dicen que el hotel esta lleno y que se ha vendido mas de la capacidad del hotel, y sin opción a donde ir, al final fuimos a una cabaña, por que no había mas, termine discutiendo con mi pareja. Muy mala experiencia gracias a esta gestión.

2026-01-30 • via Nuitee
K
Kubal • family_with_children • us
8
My extended vacation
Pros:

We came in at 2am. Poor guy on front desk, was very busy with us all. Bed was very comfortable. Loved the Italian restaurant suggested to us, fabulous food and service

Cons:

My shower had hair in it. Website not clear on free breakfast.

2026-01-30 • via Nuitee
R
Ruth • family_with_children • us
10
Beautiful place to stay!
Pros:

We had our flight cancelled last minute back to our home. We booked with this hotel late in the evening and they were very courteous and accommodating.. The pool is gorgeous and the food top notch.

Cons:

There was nothing we did not like.

2026-01-30 • via Nuitee
S
Sulene • extended_group • br
10
Agradavel
Pros:

Limpeza. Simpatia dos funcionários

Cons:

Nao ter elevador

2026-01-27 • via Nuitee
S
Sulene • extended_group • br
10
Agradavel. Honesta
Pros:

Beleza. Limpeza. Conforto

Cons:

Nao ter elevador. Ter q subir escadas com mala

2026-01-27 • via Nuitee
P
Paola • family_with_children • co
5
2026-01-26 • via Nuitee
J
Jacqueline • family_with_children • de
5
2026-01-25 • via Nuitee
L
Luis Miguel • family_with_children • do
10
Pros:

Las instalaciones, la limpieza constante y buena comida.

2026-01-22 • via Nuitee
B
Brown • extended_group • jm
6
It was a good stay would recommend
Pros:

The staff was good especially Rosa she was pleasant and very helpful

Cons:

The room did not have hand towel , plates and drinking glass .

2026-01-21 • via Nuitee
R
Radka • family_with_children • cz
9
Pros:

Super snídaně, sympatický personál a osvěžující bazén!

2026-01-21 • via Nuitee
O
Olfa • solo_traveller • gb
10
Beautiful place, staff were warm and helpful
Pros:

The staff was amazing.,welcoming and friendly. The food was well prepared, delicious and scrumptious. Overall the service was 110%

Cons:

Everything was perfect.

2026-01-20 • via Nuitee
A
Alexandrastyle7@gmail.com • family_with_children • do
5
Pros:

Prácticamente el área

Cons:

Las camas

2026-01-19 • via Nuitee
J
JUAN • family_with_children • pa
10
2026-01-17 • via Nuitee
M
Merlande • couple • do
7
Pros:

Excelente

2026-01-15 • via Nuitee
W
William • family_with_children • us
3
Pros:

Spacious

Cons:

When we got to our room, it was filled with mosquitos because the windows were left open, I had to chase down and capture a lizard in the room. No kitchen utensils at all even with a full kitchen. They told me breakfast was included when checking in, but then went for breakfast and they wanted to charge, I did not eat. Glad I did not eat, flies and gnats all over the breakfast food at the buffet.

2026-01-14 • via Nuitee
D
David • solo_traveller • do
10
Pros:

Todo fue exelente.

Cons:

La habitación

2026-01-13 • via Nuitee