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Facilities
Property facilities
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Free breakfast
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Boat tours nearby
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Free bicycles on site
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Free WiFi
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24-hour front desk
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Garden
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Luggage storage
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Concierge service
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Picnic area
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Snorkeling nearby
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Hiking/biking trails nearby
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Sailing nearby
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Scuba diving nearby
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Free breakfast
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Safe-deposit box at front desk
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Multilingual staff
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Free newspapers in lobby
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Mountain biking nearby
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Skydiving nearby
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Smoke-free property
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Tours/ticket assistance
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Free area shuttle
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Snack bar/deli
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Free bicycles on site
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Free self parking
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Free valet parking
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Rooftop terrace
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Airport transportation - pickup (surcharge)
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Beach umbrellas
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Beach towels
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Boat tours nearby
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Cave exploring/spelunking nearby
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Free breakfast (local cuisine)
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Tasting room
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Reception hall
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Fishing nearby
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Horse riding nearby
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Swimming nearby
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Surf lessons - nearby
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Secured bicycle storage
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Bicycle parking available
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Property Description
Luxurious Amenities
Indulge in onsite body treatments and facials for a pampering experience. Get free Wi-Fi, concierge services, and even babysitting at this upscale hotel.
Gourmet Dining and Drinking
Savor delicious meals at the hotel's restaurant or opt for room service. Unwind at the bar/lounge with a refreshing drink. Don't miss the daily complimentary local cuisine breakfast.
Convenient Location
Experience convenience with a complimentary area shuttle to nearby attractions. Enjoy free valet parking and a roundtrip airport shuttle for a surcharge. Benefit from a business center, 24-hour front desk, and more featured amenities.
Book now for a luxurious stay at Castello di Ugento and enjoy the best of historical Ugento!
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
Property Policies
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Pets
Pets not allowed
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Sustainability Certifications
Property confirms they are implementing guest safety measures
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
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General
Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)
Property policies
-
Pets
Pets not allowed
-
Sustainability Certifications
Property confirms they are implementing guest safety measures
-
Pets
Service animals are exempt from fees/restrictions
-
Children and extra beds
No rollaway/extra beds available
-
General
Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)
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Covid
Property follows sanitization practices of COVID-19 Guidelines (WHO)
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General
Guests are provided with free hand sanitizer
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General
Staff temperature checks are conducted regularly
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General
Cashless transactions are available
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General
Masks are available to guests
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Guest type
Essential workers only - NO
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Accessibility
No elevators
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General
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
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General
Staff wears personal protective equipment
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General
Temperature checks are available to guests
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Covid
Property does not offer onsite COVID-19 testing
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General
Food service has been amended for enhanced safety
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General
Property is cleaned with disinfectant
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General
Reservation might be required for some facilities onsite
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General
Social distancing measures are in place
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General
Professional property host/manager
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General
Protective clothing is available to guests
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Sustainability Certifications
Property confirms they are implementing enhanced cleaning measures
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General
Commonly-touched surfaces are cleaned with disinfectant
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Health & Safety
Property does not require health documentation at check-in
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General
Shield between guests and staff in main contact areas
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Pets
Service animals are allowed
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General
Masks are compulsory at the property
Location
Guest Reviews
No hot water on check in at 630pm so we were told to go out to dinner and had to shower at 10pm on return. No apology. Supposed “upgrade” was into disability room which we were not informed about. Toilet very high so feet off the ground, shower positioned awkwardly in corner, glass door hard to close. Bathroom door jammed on tile floors and very hard and noisy to close (woke us at night when used). No bathroom window and no extraction fan. Bathroom had a sealed external door with glass covered by sheer curtain which let in light from courtyard lights on all night. Bed mattress hard, pillows thick hard and lumpy (unusable). Bottom sheet short and exposed mattress protector. Aircond not controllable in room, had to ask reception each time. Toilet paper, tea bags and cotton balls not replaced at service, had to request toilet paper. Staff made no apology or offer to change room so after 36hrs we checked out, at which stage they offered an upgrade on the room but refused to refund our unused night (we had prepaid three nights).
Buffet breakfast ordinary and extra charge for omelette.
Overall a big letdown for an expensive and supposedly top end hotel.
Beautiful hotel, room and staff.
The atmosphere of the castle was absolutely beautiful. You’re in an ancient castle yet everything is so pristine and high tech. The rooms are luxurious, the bed is so comfortable, and everything is clean and well kept. It’s cozy, quant, magnificent, and grand all at the same time. The service was fantastic. We would WhatsApp Mirko or whoever was at the front desk whenever we needed anything. They were always so accommodating and on point with their recommendations. They make everything very easy by making reservations and mapping out cities for you. We would definitely love to go back. Highly recommend!
AMAZING! One of the most memorable experiences we have ever had! The staff is absolutely incredible, the castle is breathtakingly beautiful! I can’t stress how much we did not want to leave! We will be back
Peaceful
Friendly
Helpful
Clean
Warm
Really nice!
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