Ona Hollywood Mirage

The hotel is huge and beautiful in all white,great Wi-Fi, 3 pools,i love that the hotel sit on a slight slopes which forces me now to get back in the gym,the walk about is great exercise getting back up.straff are friendly and helpful, i would recommend and i would go back again. I nearly for got the beach is 19 min walk,but if you don't want to walk in that sun which is hottt they do a shuttle every hour which start at 10:15.food is great and the bed is firm.

Although it’s a 25 min walk to the front the taxis are quick and inexpensive. There were 6 of us and there are plenty of 6 seaters so this was a pleasant surprise. Pool is great. Sunbed frenzy every morning but in school holidays we decided to just join in and accept this. Had to wait in a queue from 8am until 9am to ensure a sunbed in school holiday. Self catering but well equipped. Very comfortable bed, good and powerful shower and large terrace with a sea view. Could not fault this trip. Only wish would be that it was closer to the seafront and bars but I would 100% stay here again. We didn’t try the food. Drinks were average prices €3.50 pint of beer. Lovely heated pool.

The hotel is very dated and is badly in need of refurbishment. The pool area is pleasant but was constantly busy. I have been travelling for over 40 years and never have I seen people queuing to get a sun bed. The fact there isn’t enough explains it I suppose. One thing that really miffed me is a family left rubbish behind, pizza box, coke cans etc. The rubbish lay for over 3 hours before being cleaned up, not acceptable. We found, on occasion the staff to be rude and abrupt. On the positive side, the kiddies entertainment is excellent. Will we stay there again, not a chance.

Apartments big and clean , evenings entertainment bad suitable for toddlers only very loud music . Food was good but drink even water was not included in dinner , breakfast tea and juice was terrible juicec was either too sweet or watery . A main thing is that teens under 18 should be allowed in the gym if accompanied by an adult or if they have good prior gym knowledge as my son has been going to the gym for a year and has never been unsafe in the gym and knows what is safe to do and not but wasn't let in.dinner staff will force you to buy drinks even you are not ready to order. There was no commen area to sit where AC is we check out at 12cand flight was not until evening so just keep in mind there is not any comfortable area to sit in .The hotel is at hill be aware if can not walk uphill .

Brilliant stay as always. Perfectly clean, great staff and good atmosphere for kids and adults.

Will be back..for a 3rd stay soon.

Great range of food on half board. Friendly staff. Great for children including daily kids club. Umbrella for balcony seems to be reserved for those with medical need so more umbrellas please!

The best hotel

Places close by to eat, drink and shop. However taxi's needed to get back from Los Cristianos centre as the hill and even the stairs up to the complex are massive. There is a shop on site as well as a spa, nail salon and hairdressers. Pool areas are nice, we used the lower pool as it was quieter and the last 2 days we got cabanas at Pool 3, which is good value for money in my opinion.

This is not a 4 star property. The rooms are very dated. They only change your towels every 3 days. Reception is unhelpful. Beds are poor. Pool is good tho

Staff very helpful and accommodating, Hotel offers a free bus service up/downhill to the beach front.

Lovely spacious 2 bed accomodation on the top floor of the Whitehouse.

Lovely hotel with very pleasant staff. The evening entertainment needs improving, though! Not all guests are families with very young children. The adult guests are the ones paying the bill and there needs to be some quality acts for the adult guests too not just in-house staff entertaining toddlers every evening.

Great location. Spacious apart ..hotel.
Friendly staff!

Very quiet for Tenerife

Stayed here for a week, and honestly? Not bad at all. The place is clean, the staff are friendly as hell, and the apartments are bigger than my student flat—kitchen, living area, balcony, the whole deal. Great if you’re not into cramming into a hotel room like sardines.

Pool’s decent, gym’s basic but usable, and there’s a mini-market on-site for when you’re too hungover to trek down the hill. Speaking of which… that hill? It’s a calf-buster. Be prepared to hike or rely on the free shuttle unless you enjoy cardio with your cocktails.

Only gripes: breakfast is hit-or-miss, and the decor is starting to look like it time-traveled from 2005. But for the price and the space? Solid value.

Pro tip: Ask for a room with a sea view—worth it.

The restaurants the food was very poor and yhe air conditioning was broken in the room

I’ve been here a few times and it always is pretty consistently good properties a little bit tired

Great hotel - lovely large, clean rooms (we had a duplex apartment). We paid extra for a sea view but, in hindsight, I wish we hadn’t as it’s too far from the sea to really enjoy the view and lower rooms had much larger terraces.
We didn’t eat at the hotel so I can’t comment on the food.
The location is ok - plenty of bars and restaurants nearby (definitely visit La Pepa market!). However, it’s a big walk up from the town itself. We hired a car so it wasn’t a big issue, and taxis up the hill were plentiful and cheap.
Our only disappointment was that on our final day (Wednesday) we had to leave the pool early so they could set up for the fiesta night, which meant we couldn’t find any other sunbeds to enjoy our final day.
Other than that, we were really happy with our stay. The staff were all excellent and welcoming and the main pool was lovely and warm.

It was great

Stayed here many times and still love it. Properties a little tired and could do with modernising but still nice. Staff strike on Thurs /Fri caused a bit of disruption and a made a lot of noise. Poor communication about this and Spa wasn't open to get a shower before we left!