Ona Hollywood Mirage

La piscina

La amabilidad del personal y el tamaño de las habitaciones.

Everything

We have been to his hotel three times for a meal when we have stayed in Los Cristianos previously. It was always first class with some good entertainment too.
July 2026, decided to pay another visit & was so very disappointed, it has gone downhill dramatically, we always had a great meal with waiter service, everyone was well dressed and there was a great atmosphere.
This time there was a help yourself buffet service, a very poor selection,, all hot meals were stone cold with very little choice of food.
Most people were in their swimming attire or shorts & tee shirt, we saw someone coming back from a nearby restaurant with takeaway pizza & chips, which I’m sure was preferable to what was on offer.
Unfortunately we paid for this dire experience before we realised the changes and the downward spiral the hotel has taken.
It’s listed now a three star but I have only given it one star because I had to.

This is our 2nd stay at the Hollywood, we stayed in 2024 it was perfect however this year the apartment we were given in the White House was not a patch in our previous one. Holes in the wall peeping out behind the chest of drawers obviously removed previous socket and left it, aircon in main bedroom leaked it was fixed quickly, a light had been removed in main bedroom and just left bare, shower in main bedroom was so scaled it had barely any flow, clearly been a flood from upstairs at some point and redecoration needs to be done on the stair well within the apartment. We moved in on the Monday for two weeks, in that time we had towels changed 3 times and the beds apart from those 3 times the cleaner didn’t show, I found this poor for a two week stay, it needs a deep clean.

L'emplacement, la qualité des lits, l'insonorisation des chambres, les types de produits de douche, la terrasse

One of our favourite places to go. Very chilled and convenient to both the airport and all Tenerife has to offer.

The staff were very helpful and friendly. It was really good value for money in my opinion. There were lots of facilities and our room was big, well equipped and in good condition. Overall we had a great stay.

Staff were so friendly and helpful. The rooms were nice, comfortable and clean. We stayed in the Humphrey Bogart section so the pool there was much quieter and perfect for our toddler. There's a free shuttle bus down to beach and the reception will call you a taxi to go anywhere you need to - getting around was very easy. A few amenities on site but also close to bigger supermarkets if you're doing self catering. The cleaning staff even set up the teddies on the kids beds after cleaning, those little caring touches made the holiday a bit more magical for the kids.

Vue mer moyennant un surclassement payant pour trois chambres.

Bardzo duży i przestronny apartament 4 osobowy , 2 sypialnie oraz 2 łazienki co Nas bardzo miło zaskoczyło, kuchnia dobrze wyposażona , zresztą jak caly apartament miał wszystko co jest potrzebne, balkon a raczej taras również duży z krzesłami, stolikami oraz leżakami. Widok z tarasu na basen i ocean a móc patrzeć na zachody słońca każdego wieczoru niesamowite wrażenie. Śniadania smaczne i każdy znajdzie cos dla siebie . POLECAM