NH Collection Santiago Casacostanera

Hotels
•
NH Collection
8.4 (2840 reviews)
Nueva Costanera, 3900 , Santiago , cl

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Issues with breakfast service
Room assignment problems
Concerns about cleanliness

Categories

Cleanliness
7.79
Issues with room setup and bathroom privacy; duration of room cleaning was noted.
Service
9.26
Positive interactions with staff, especially the manager who resolved issues effectively.
Location
9.3
Great location near restaurants and attractions, described as safe and quiet.
Room Quality
8.25
General comfort noted, but some issues with pillow height and room assignment.
Amenities
7.78
Pool and breakfast amenity issues noted; insufficient towels and poor breakfast service.
Value for Money
8.74
Overall nice experience with reasonable value, despite some minor concerns.
Food and Beverage
7.29
Breakfast quality and variety declined; breakfast service was poor.
Overall Experience
8.76
Mixed experience that had positive resolutions but initial negative surprises.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:00

Property Description

Luxurious Location at Casa Costanera Shopping Mall

Spacious Rooms with Stunning Views

Experience the comfort of air-conditioned rooms with flat-screen TVs and enjoy picturesque views of Parque Bicentenario or the Andes Mountains.

Convenient Amenities and Services

Indulge in a continental breakfast each morning, take advantage of room service, and benefit from private parking, a 24-hour front desk, fitness center, and business facilities.

Easy Access and Special Arrangements

Located just 20 km from Santiago International Airport, the hotel offers an airport shuttle service. For group bookings, inquire about special policies and supplements.

Book your stay at NH Collection Santiago Casacostanera now for a luxurious and convenient experience!

Important information:

Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35$ per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 2840 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.74
Food and Beverage: 7.29
Overall Experience: 8.76
J
Jorge Luis • couple • pe
7
Normal
Pros:

El cuarto es cómodo, la ducha es buenaza! El restaurante es cómodo.

Cons:

Sábanas rotas.
Limpieza diaria deficiente.
El lobby es pequeño e incómodo, poco staff para atención.

2026-05-22 • via Nuitee
S
Sven • couple • cl
7
Pros:

LA UBICACION

Cons:

RECEPSION MUY LENTA TANTO CHECK IN COMO EL CHECK OUT

2026-05-22 • via Nuitee
G
Gonzalo • couple • uy
9
2026-05-22 • via Nuitee
R
Rossana • solo_traveller • uy
8
2026-05-21 • via Nuitee
B
Baselli • couple • uy
9
2026-05-21 • via Nuitee
J
Jonathan • solo_traveller • it
9
Un po’ caro, ma ne vale la pena
Pros:

Tutto

Cons:

Un po’ caro, ma ne vale la pena.

2026-05-21 • via Nuitee
S
Silvana • couple • ar
8
Pros:

Excelente ubicación

Cons:

Olor en las habitaciones

2026-05-20 • via Nuitee
P
Paul Sebastian • solo_traveller • co
10
2026-05-19 • via Nuitee
T
Tieffenberg • couple • uy
7
Pros:

Ubicación.

Cons:

Recepción muy chica !! El personal de recepción muy poco amable !

2026-05-19 • via Nuitee
C
CONSUELO • couple • cl
4
Decepcionante. Lo mejor: ubicación
Pros:

Ubicación

Cons:

Calidad de las instalaciones; front desk enano y atención muy lenta además de muy indiferente.
Nos hicieron esperar mucho por la pieza.

2026-05-18 • via Nuitee
R
Riti Rapa Nui • solo_traveller • cl
9
Pros:

Buen hotel,habitacion cómoda,ubicado practicamente al lado de uno de mis restaurantes favoritos (miraolas).
La única queja; creo fue dia domingo que tenían poco personal,tuve que tomar desayuno en una mesa sucia, llena d platos y tazas sucias qué nunca se dignaron en retirar de la mesa

2026-05-18 • via Nuitee
J
Jorge Felipe • couple • cl
8
Esperaba mas
Pros:

La habitación y la ubicación

Cons:

Higiene en el desayuno, no incluye estacionamiento

2026-05-17 • via Nuitee
B
Bernasconi • couple • ar
8
Pros:

Muy buena ubicackon

Cons:

El desayuno podrka ser mejor

2026-05-17 • via Nuitee
C
Cristina • couple • cl
9
2026-05-16 • via Nuitee
C
Cristian • couple • cl
6
Good but I preferred the one without view
Pros:

Location

Cons:

the bed was too close to the door

2026-05-15 • via Nuitee
X
Ximena • family_with_children • ec
9
Buen hotel con ubicación y servicios
Pros:

El hotel está muy bien ubicado al lado de centro comercial y lugares para comer. Solo reservé para pasar unas horas en Santiago, fue muy buena idea estar ahí para descansar, bañarme y salir al aeropuerto.

2026-05-15 • via Nuitee
F
Francisco • couple • cl
9
2026-05-13 • via Nuitee
M
Mariano • solo_traveller • ar
10
2026-05-12 • via Nuitee
C
Correa • extended_group • cl
10
2026-05-11 • via Nuitee
G
Gustavo • couple • ar
10
2026-05-11 • via Nuitee