NH Collection Santiago Casacostanera

Hotels
•
NH Collection
8.4 (2777 reviews)
Nueva Costanera, 3900 , Santiago , cl

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Issues with breakfast service
Room assignment problems
Concerns about cleanliness

Categories

Cleanliness
7.79
Issues with room setup and bathroom privacy; duration of room cleaning was noted.
Service
9.26
Positive interactions with staff, especially the manager who resolved issues effectively.
Location
9.3
Great location near restaurants and attractions, described as safe and quiet.
Room Quality
8.25
General comfort noted, but some issues with pillow height and room assignment.
Amenities
7.78
Pool and breakfast amenity issues noted; insufficient towels and poor breakfast service.
Value for Money
8.74
Overall nice experience with reasonable value, despite some minor concerns.
Food and Beverage
7.29
Breakfast quality and variety declined; breakfast service was poor.
Overall Experience
8.76
Mixed experience that had positive resolutions but initial negative surprises.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:00

Property Description

Luxurious Location at Casa Costanera Shopping Mall

Spacious Rooms with Stunning Views

Experience the comfort of air-conditioned rooms with flat-screen TVs and enjoy picturesque views of Parque Bicentenario or the Andes Mountains.

Convenient Amenities and Services

Indulge in a continental breakfast each morning, take advantage of room service, and benefit from private parking, a 24-hour front desk, fitness center, and business facilities.

Easy Access and Special Arrangements

Located just 20 km from Santiago International Airport, the hotel offers an airport shuttle service. For group bookings, inquire about special policies and supplements.

Book your stay at NH Collection Santiago Casacostanera now for a luxurious and convenient experience!

Important information:

Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35$ per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.4
Based on 2777 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.74
Food and Beverage: 7.29
Overall Experience: 8.76
J
Jorge • couple • cl
8
2026-04-11 • via Nuitee
J
Juan • couple • ar
10
2026-04-09 • via Nuitee
A
Ana • solo_traveller • ar
10
Excelente! Ubicación inmejorable
Pros:

La ubicación es excelente! Las habitaciones muy cómodas y la ducha increíble. Definitivamente para tener en cuenta en todo viaje a chile!

2026-04-09 • via Nuitee
G
Gabriela • couple • cl
10
2026-04-09 • via Nuitee
A
Analia • couple • ar
10
2026-04-09 • via Nuitee
G
Garrido • couple • cl
9
2026-04-08 • via Nuitee
R
RENE • couple • cl
4
2026-04-06 • via Nuitee
A
André • couple • br
10
2026-04-06 • via Nuitee
C
Carolina • solo_traveller • no
5
Less than regulat
Pros:

Location

Cons:

The help from reception at arrival was zero considering no other customers were around. This happened at arrival and departure, poor service this time.
Temperature at the room was far too high eventhough I reduced to 16C, this was uncomfortable, waste of energy and not supporting sustainable credentials

2026-04-05 • via Nuitee
L
Lucia Loreto • couple • cl
7
Agradable estadía
Pros:

Ubicación

Cons:

Pagar estacionamiento y TV no funcionaba

2026-04-04 • via Nuitee
M
Mayte • family_with_children • uy
9
2026-04-04 • via Nuitee
S
Samuel • solo_traveller • cl
6
2026-04-03 • via Nuitee
S
Sophie • couple • ch
10
Super
Pros:

Très joli très sécurisé

Cons:

Caution demandée avant d’entrer et si on paie en pesos c’est plus cher

2026-04-03 • via Nuitee
A
Arnaldo • couple • pe
9
2026-04-02 • via Nuitee
G
González • family_with_children • cl
4
Pros:

Buena atención de personal, muy atentos.

Cons:

Falta más variedad de desayuno buffet, habitación suite antiguas aún con TV LCD, WIfi inestable en los 4 días que reservé.

2026-03-31 • via Nuitee
T
tatiana • couple • cl
9
2026-03-30 • via Nuitee
V
Viviana • couple • pe
7
2026-03-30 • via Nuitee
M
Margarita • couple • cl
7
2026-03-30 • via Nuitee
A
Aurelio • couple • pe
4
Pros:

Regular, el espacio bien.

Cons:

Ningún tipo de servicio.

2026-03-30 • via Nuitee
S
Sergio • couple • cl
6
Estancia regular con buen desayuno
Pros:

Todo limpio y bien iluminado

Cons:

El baño con la el espacio de la ducha transparente .
El día 27 al hacer check in , nos informaron que el servicio de internet no estaba operativo.
El domingo 28 a las 1130 el agua de la ducha no pasaba de tibia

2026-03-29 • via Nuitee