NH Collection Santiago Casacostanera

Hotels
8.4 (3019 reviews)
Nueva Costanera, 3900 , Santiago , CL

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable rooms
Cons:
Issues with breakfast service
Room assignment problems
Concerns about cleanliness

Categories

Cleanliness
7.79
Issues with room setup and bathroom privacy; duration of room cleaning was noted.
Service
9.26
Positive interactions with staff, especially the manager who resolved issues effectively.
Location
9.3
Great location near restaurants and attractions, described as safe and quiet.
Room Quality
8.25
General comfort noted, but some issues with pillow height and room assignment.
Amenities
7.78
Pool and breakfast amenity issues noted; insufficient towels and poor breakfast service.
Value for Money
8.74
Overall nice experience with reasonable value, despite some minor concerns.
Food and Beverage
7.29
Breakfast quality and variety declined; breakfast service was poor.
Overall Experience
8.76
Mixed experience that had positive resolutions but initial negative surprises.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:00

Property Description

Luxurious Location at Casa Costanera Shopping Mall

Spacious Rooms with Stunning Views

Experience the comfort of air-conditioned rooms with flat-screen TVs and enjoy picturesque views of Parque Bicentenario or the Andes Mountains.

Convenient Amenities and Services

Indulge in a continental breakfast each morning, take advantage of room service, and benefit from private parking, a 24-hour front desk, fitness center, and business facilities.

Easy Access and Special Arrangements

Located just 20 km from Santiago International Airport, the hotel offers an airport shuttle service. For group bookings, inquire about special policies and supplements.

Book your stay at NH Collection Santiago Casacostanera now for a luxurious and convenient experience!

Important information:

Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35$ per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.4
Based on 3019 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 7.78
Value for Money: 8.74
Food and Beverage: 7.29
Overall Experience: 8.76
I
Iñigo • couple • es
8
2026-10-30 • via Nuitee
P
Paula • couple • ar
8
Pros:

La ubicación

Cons:

El desayuno no me gusto así que al segundo día desayunamos en los cafés de abajo

2026-10-29 • via Nuitee
M
Margarita L • solo_traveller • ar
9
2026-10-29 • via Nuitee
L
Lucas • solo_traveller • ar
10
2026-10-29 • via Nuitee
M
Margarita L • couple • ar
9
2026-10-28 • via Nuitee
P
Perez • family_with_children • uy
10
Pros:

EXCELENTE

2026-10-28 • via Nuitee
M
Milagros • couple • es
8
Repetible
Pros:

El hotel y su ubicación perfecto, si volvemos a Santiago de Chile es probable que repitamos

Cons:

La carta del menú de comida muy escasa, no había mucha elección

2026-10-27 • via Nuitee
F
Francisco • couple • cl
10
2026-10-27 • via Nuitee
N
Nicolas • solo_traveller • cl
7
Good, but not worth the price
Pros:

Room

Cons:

Parking shows as available but you have to pay for it.

2026-10-26 • via Nuitee
I
Ives • couple • cl
7
Cumple
Pros:

la ubicación

Cons:

La recepción y el personal de recepción

2026-10-26 • via Nuitee
J
JUAN JESUS • couple • ad
9
2026-10-26 • via Nuitee
C
Cristobal • couple • cl
8
Buena ubicación, rico desayuno
Pros:

Hotel con excelente ubicación, pieza muy cómoda, desayuno rico.

Cons:

La habitación No estaba completamente limpia, los vasos, sucios.

2026-10-25 • via Nuitee
P
PGonzalez1979 • couple • cl
9
Cons:

SIN PARKING

2026-10-25 • via Nuitee
L
Lupinacci • couple • ar
10
2026-10-24 • via Nuitee
M
Mauricio • couple • cl
10
2026-10-24 • via Nuitee
L
Lorena • couple • pe
7
Pudo ser mejor
Pros:

Ubicación

Cons:

El personal no es tan amable

2026-10-23 • via Nuitee
L
lara • couple • es
9
2026-10-21 • via Nuitee
G
Gustavo • solo_traveller • ec
2
Habitación insegura, personal irresponsable
Cons:

Una persona desconocida, que no era parte del staff del hotel, entró a mi habitación y dejó una maleta mientras yo dormía. El personal del hotel, pese a que en los registros de la cerradura marcaba que hubo una apertura con una tarjeta distinta a la mía, pretendió culparme a mi de lo acontecido argumentando que no cerré de forma adecuada la puerta.

2026-10-20 • via Nuitee
J
Jose Franco • couple • cl
10
2026-10-20 • via Nuitee
A
Alejandro • couple • cl
10
2026-10-19 • via Nuitee