Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent breakfast
Cons:
High prices for food and parking
Cleanliness issues

Categories

Cleanliness
8.35
Issues with cleanliness mentioned, particularly with the mold found on strawberries.
Service
9.82
Staff were described as extremely friendly and attentive, positive remarks throughout.
Location
10
Location praised consistently across multiple reviews for its convenience and views.
Room Quality
8.81
Modern and stylish, but issues with malfunctioning technology indicated some concerns.
Amenities
9.34
Amenities mentioned as satisfactory, with unique features like sustainable coffee pods.
Value for Money
7.8
Concerns about high prices for parking and food noted as poor value.
Food and Beverage
8.85
Breakfast described as excellent, but specific food items were criticized for their pricing.
Overall Experience
9.84
Mostly positive experiences, though some significant issues impacted the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:41

Property Description

Luxurious Accommodations and Stunning Views

Featuring 312 spacious guest rooms with custom furnishings and breathtaking views of the Brisbane River, W Brisbane offers a luxurious stay like no other. Each room is equipped with a 55-inch LED TV, Bluetooth speaker, in-room mix bar, and complimentary luxe amenities.

Exceptional Dining Experiences

Indulge in a culinary journey at W Brisbane's three dining venues. From light bites and drinks at the WET Deck overlooking the river to innovative cocktails and snacks at the Living Room Bar with live DJ entertainment, guests are in for a treat for their taste buds.

Relaxation and Wellness

Unwind and rejuvenate at AWAY Spa with a range of massage, facial, and nail treatments. Whether it's a pampering session or a workout at the fitness centre, guests can experience ultimate relaxation during their stay.

Book your stay at W Brisbane now to enjoy a luxurious retreat with stunning views and exceptional amenities.

Important information:

Please note that there is a 1.95% charge when you pay with a credit card.

One time cleaning fee of AUD 150 (once) and a daily pet fee of AUD 30 per night.

Pets are not allowed to be left in the room without the supervision of their owner.

Guests are required to show a photo ID and a physical credit or debit card upon check-in.

Digital wallet payment methods such as Apple Pay & Google Pay are not supported at the hotel during check-in and check-out process.

Please note that all special requests are subject to availability and additional charges may apply.

Name on Photo ID and name on credit card must match the name of the booking.

Due to outside work on the Brisbane Metro Project by Brisbane City Council we have been advised to anticipate an increase in noise levels, which unfortunately is out of our control. We apologize in advance for any inconvenience this may cause.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 70 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 90 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 2743 reviews
Cleanliness: 8.35
Service: 9.82
Location: 10
Room Quality: 8.81
Amenities: 9.34
Value for Money: 7.8
Food and Beverage: 8.85
Overall Experience: 9.84
S
SARAH • family_with_children • au
10
2026-05-09 • via Nuitee
S
Susan • solo_traveller • au
9
Can't wait to have another mini holiday break there again!
Pros:

Everything especially the spa and saunas; breakfast was great overlooking the river

Cons:

Difficult to locate

2026-05-08 • via Nuitee
J
Jeffrey • couple • au
10
2026-05-08 • via Nuitee
D
Daniel • couple • au
3
2026-05-08 • via Nuitee
T
Tim • solo_traveller • nz
10
Amazing, will always go back when in the area.
Pros:

The best hotel I have EVER stayed in, loved the interior design, the view and the service was amazing.

Cons:

Nothing

2026-05-08 • via Nuitee
L
Lee • solo_traveller • au
7
Pros:

View is best

Cons:

Bed is too soft

2026-05-08 • via Nuitee
K
Kym • solo_traveller • au
10
2026-05-07 • via Nuitee
M
Maria Francisca • family_with_children • au
10
10 days in a suit
Pros:

Everything

Cons:

Absolutely anything

2026-05-07 • via Nuitee
N
Nick • couple • au
9
2026-05-06 • via Nuitee
E
Evelyne • solo_traveller • ch
9
2026-05-06 • via Nuitee
R
Raphael • couple • ae
1
Hotel nice, Personnel incompetent
Pros:

The hotel itself is nice.

Cons:

The personnel there is a nightmare. I have stayed there for 8 days over the course of 3 bookings. There were dozens of mistakes ranging from them asking me to pay breakfast everyday, even though it was prepaid for the last 5 days, asking me to give them a physical card (and therefore go down to the lobby everytime) to „preauthorize“ payments, which are for the bar and breakfast (bar I didn’t use and the breakfast as mentioned being prepaid) as well as them first not being able to amend a booking date without me messaging booking.com, to them promising a refund for a night, and then instead charging me for an extra night. Very dissatisfied. It seems they have multiple departments that all don’t speak with each other, everyone is pretending they don’t have the authority to resolve simple issue, stupid rules that are unnecessary and make the stay annoying.

I would not recommend staying here. The headache it has caused me so far is not worth it at all. The hotel itself is nice, although for the price nothing special.

2026-05-05 • via Nuitee
Z
Zhang • extended_group • au
6
2026-05-05 • via Nuitee
A
Andrew • solo_traveller • au
10
2026-05-04 • via Nuitee
D
Donna • solo_traveller • au
10
Pros:

Exceptional service and staff

Cons:

Nothing

2026-05-04 • via Nuitee
S
Sarah • couple • au
10
2026-05-04 • via Nuitee
B
bridgetteo382 • Couples
10
Suite Stay
Pros:

Room was amazing. Everything was really clean and nice.

Massage in the day spa was also amazing.
We had dinner at the restaurant on site which was really good. Big meal sizes and lots to choose from.
I wouldn’t get room service again as it was cold when it arrived.

We stopped at the pool area for a cocktail and enjoyed the pool beds. It is a little small.

The Valet parking is great.

2026-05-03 • via Tripadvisor
W
walyup • Family • Singapore
10
2 years in a row : what an improvement !
Pros:

We stayed at W Brisbane two years running, and the difference between the two visits is striking — in a very good way. Last year we had a number of frustrations: service felt under-trained, check-in and check-out were slow, the breakfast operation was visibly disorganised, and a few details around room service and valet did not match what one expects from a hotel of this calibre. We left detailed feedback on departure and were not entirely sure it would land. It clearly did.
The renovated suite is genuinely lovely. The upgraded interiors are vivid, well-considered and beautifully finished, the bed and bathroom are excellent, and the river view from the room is one of the best in central Brisbane. The new design language ("A River Dreaming") works particularly well in the larger suites, with custom furnishings and a real sense of place rather than generic luxury.
What made the bigger impression, however, was the operational improvement across the board. Check-in and check-out were noticeably faster and handled with real warmth. The breakfast service — which was a genuine weak point last year — has been reorganised intelligently and now flows beautifully: well-paced seating, attentive staff, and a buffet operation that no longer feels like guests and team are working against each other. Room service was quicker and better presented, and the valet/car service was sharper and more professional from arrival to departure. Across the team, we noticed a clear shift toward kindness and efficiency working together — exactly what was missing on our previous visit.
A particular mention for the post-stay assistance, which was outstanding: a few small follow-ups after we left were handled with a level of care that genuinely surprised us. It is the kind of detail that turns a good hotel into a hotel one returns to.
It is always a real pleasure, as a guest, to see that thoughtful feedback was actually taken on board between two visits — not just acknowledged with a polite reply, but acted upon at every operational touchpoint. The W Brisbane team clearly cares about getting better, and on this stay it showed everywhere. Excellent location on the river, vibrant design, comfortable rooms, and now the service to match. We will absolutely be back.

2026-05-03 • via Tripadvisor
B
Bree • solo_traveller • au
10
Pros:

I liked everything about this hotel. All staff were friendly and kind. I would recommend W Brisbane.

2026-05-03 • via Nuitee
J
Jasmine • couple • au
10
2026-05-03 • via Nuitee
L
Liam • couple • au
9
2026-05-02 • via Nuitee