El Pontifical

Hotels
8.9 (175 reviews)
Calle del Río Henares, 3 , Madrid , es

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Express check-in/check-out
Fax/photocopying
Tour desk
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Welcoming staff
Beautiful setting
Cons:
Poor cleanliness
Breakfast issues

Categories

Cleanliness
8.06
There were several complaints about cleanliness, including insufficient maintenance and poor conditions in dining areas.
Service
10
The staff were praised for being welcoming and accommodating despite language barriers.
Location
9.53
The hotel is beautifully located in a quaint village with spectacular views.
Room Quality
8.57
Rooms were noted as clean and cozy but had issues with sound insulation and lighting.
Amenities
8.52
Some amenities were lacking like a hair dryer and proper breakfast service.
Value for Money
9.05
Rooms are viewed as overpriced given the reported issues with service and amenities.
Food and Beverage
8.01
Breakfast quality was criticized, while the restaurant dinner received better feedback.
Overall Experience
9.46
Guests highlighted beautiful experiences but noted room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:53

Property Description

Charming 18th-Century Hotel in the Heart of Los Santos de la Humosa

Historic Charm: Step into El Pontifical and immerse yourself in the 18th-century charm with wooden floors, beamed ceilings, and brick walls in every room.

Culinary Delights: Indulge in traditional local dishes at the on-site restaurant or enjoy a meal al fresco on the terrace, offering a delightful dining experience for guests.

Ideal Location: Situated next to the main square and the Church of San Pedro, El Pontifical offers a convenient stay just a short distance from both Madrid and Guadalajara.

Experience the historic charm, culinary delights, and ideal location of El Pontifical. Book now for a memorable stay!

Important information:

Guests arriving after 20:00 are kindly requested to inform the hotel of their estimated time of arrival. This can be noted in the Comments Box during booking or by contacting the hotel in advance using the contact details found on the booking confirmation.

Please note that restaurant closes weekly on Monday, Tuesday as well as Sunday nights.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 175 reviews
Cleanliness: 8.06
Service: 10
Location: 9.53
Room Quality: 8.57
Amenities: 8.52
Value for Money: 9.05
Food and Beverage: 8.01
Overall Experience: 9.46
A
Ana • solo_traveller • es
10
2026-05-15 • via Nuitee
R
Ricardo • family_with_children • pt
10
óptimo, vou voltar
Pros:

Local, quarto, jantar no restaurante do hotel

Cons:

colchão da cama podia ser melhor

2026-05-12 • via Nuitee
!
! • couple • es
10
2026-05-04 • via Nuitee
R
Rob • couple • nl
8
Eten en slapen op sfeervolle plek !
Pros:

Bijzondere plek in klein dorpje

2026-05-04 • via Nuitee
F
Fiona • couple • gb
8
Pros:

The quality of rooms, Location and the amazing restaurant

Cons:

Breakfast

2026-05-03 • via Nuitee
R
Raquel • family_with_children • es
10
2026-05-03 • via Nuitee
F
Francisco Javier • couple • es
5
2026-05-03 • via Nuitee
R
Robert • solo_traveller • us
10
2026-05-02 • via Nuitee
I
Isabel • solo_traveller • es
9
2026-04-29 • via Nuitee
F
Frederic • couple • fr
6
Note sur Booking surestimée .
Pros:

Le charme apparent

Cons:

La literie à bout de souffle
Le rapport qualité -quantité /prix du restaurant 1 chuletton annoncé 500 gr. À peine la moitié dans l’assiette.
Débrouillez vous pour le petit dej, pas âme qui vive dans l’établissement.
2 nuits passées , de quoi se laver 1 seul jour. J’avoue être déçu .

2026-04-27 • via Nuitee
E
Elisabet • couple • es
10
2026-04-26 • via Nuitee
V
Victor • solo_traveller • es
8
2026-04-25 • via Nuitee
M
MARIA ANGELES • couple • es
7
2026-04-25 • via Nuitee
A
Ana Rosario • solo_traveller • es
8
Pros:

Que tiene parking.

Cons:

Poca luz, habitaciones no insonorizadas y acceso de servicio de limpieza sin llamar.

2026-04-24 • via Nuitee
M
Moya Moron • extended_group • es
5
indiferente
Pros:

El entorno. La comida en el restaurante y el trato de la camarera

Cons:

Es complicado de llegar no existen señalizaciones. El personal de recepción era complicado de encontrar . La cama no es comoda ni la almohada.

2026-04-24 • via Nuitee
P
Pamela • couple • es
8
2026-04-23 • via Nuitee
M
Mark • solo_traveller • gb
9
Pros:

The staff, the room, the views, restaurant.

Cons:

Not a dislike but the food was only ok .

2026-04-18 • via Nuitee
J
JOSE LUIS • solo_traveller • es
6
Excelente personal, instalaciones comunes muy cuidadas y limpias, falta actualización.
Pros:

El personal super amable y atento. Todo muy limpio, los baños limpios como la patena. La habitación que me tocó una suit junior muy bien de tamaño. La cama y la almohada muy cómodas. El agua caliente le cuesta salir, pero muy bien después.

Las vistas desde el hotel, muy buenas.

Cons:

La tapa del wáter era de plástico malo, desde la cama, tienes que ver la TV ladeado porque tienes un poste de la cama en medio. Y las paredes son muy frágiles o poco aisladas, se oía perfectamente las conversaciones del vecino, el andar por el pasillo de fuera. Para lo que pague 117€ creo que necesita algún arreglo, actualización.

La situación del hotel es buena, pero para llegar a el, hay que maniobrar y maniobrar y maniobrar para llegar, arriba. Hay que recular en alguna calle para enderezar y coger la siguiente calle, con coche mediano.

2026-04-17 • via Nuitee
J
JOse Javier • solo_traveller • es
9
2026-04-16 • via Nuitee
M
Michael • family_with_children • at
6
Pros:

We didn´t have breakfast so I can´t say anything about it, nice bathroom

Cons:

Unfortunately we had big troubles to find the hotel at all event hough we used google maps, the parking lot itself is quite a rought track and seems a bit unfinished, the way from the parking lot to the hotel is a bit far and steep, so don´t arrive with much luggage, downstairs the hotel is a connected restaurant which you can smell and hear when you leave the windows open

2026-04-16 • via Nuitee