El Pontifical

Hotels
8.9 (142 reviews)
Calle del Río Henares, 3 , Madrid , es

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Pets allowed
Express check-in/check-out
Fax/photocopying
Tour desk
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Welcoming staff
Beautiful setting
Cons:
Poor cleanliness
Breakfast issues

Categories

Cleanliness
8.06
There were several complaints about cleanliness, including insufficient maintenance and poor conditions in dining areas.
Service
10
The staff were praised for being welcoming and accommodating despite language barriers.
Location
9.53
The hotel is beautifully located in a quaint village with spectacular views.
Room Quality
8.57
Rooms were noted as clean and cozy but had issues with sound insulation and lighting.
Amenities
8.52
Some amenities were lacking like a hair dryer and proper breakfast service.
Value for Money
9.05
Rooms are viewed as overpriced given the reported issues with service and amenities.
Food and Beverage
8.01
Breakfast quality was criticized, while the restaurant dinner received better feedback.
Overall Experience
9.46
Guests highlighted beautiful experiences but noted room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:53

Property Description

Charming 18th-Century Hotel in the Heart of Los Santos de la Humosa

Historic Charm: Step into El Pontifical and immerse yourself in the 18th-century charm with wooden floors, beamed ceilings, and brick walls in every room.

Culinary Delights: Indulge in traditional local dishes at the on-site restaurant or enjoy a meal al fresco on the terrace, offering a delightful dining experience for guests.

Ideal Location: Situated next to the main square and the Church of San Pedro, El Pontifical offers a convenient stay just a short distance from both Madrid and Guadalajara.

Experience the historic charm, culinary delights, and ideal location of El Pontifical. Book now for a memorable stay!

Important information:

Guests arriving after 20:00 are kindly requested to inform the hotel of their estimated time of arrival. This can be noted in the Comments Box during booking or by contacting the hotel in advance using the contact details found on the booking confirmation.

Please note that restaurant closes weekly on Monday, Tuesday as well as Sunday nights.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 142 reviews
Cleanliness: 8.06
Service: 10
Location: 9.53
Room Quality: 8.57
Amenities: 8.52
Value for Money: 9.05
Food and Beverage: 8.01
Overall Experience: 9.46
A
ANDRE • couple • fr
8
2026-04-02 • via Nuitee
K
Katinka • couple • be
8
proper en ruime kamers
Pros:

rustige omgeving nabij Madrid, parking voorzien, prijs-kwaliteit oké, propere grote kamer met zeer ruime badkamer.

Cons:

het bed mag breder (1m50)
het ontbijt vrij onpersoonlijk (niemand aanwezig, zelf uitzoeken... er stond wel vanalles klaar in de koelkast)

2026-04-02 • via Nuitee
I
Ignacio Ramón • family_with_children • es
10
Pros:

Su aspecto rústico pero muy bien cuidado.

2026-03-29 • via Nuitee
L
La Meseteña • family_with_children • es
7
2026-03-29 • via Nuitee
P
Pilar • couple • es
10
Pros:

Todo

2026-03-24 • via Nuitee
G
Greticia • couple • ro
10
Very pet friendly
Pros:

Our dog was welcome everywhere here, including in the dining room. They are very pet friendly. The room was gorgeous, clean and very welcoming.

2026-03-23 • via Nuitee
J
Jose Miguel • family_with_children • es
7
Pros:

La cama

Cons:

Falta actualitzación de habitacion

2026-03-22 • via Nuitee
S
Susana • couple • es
8
Bonita
Pros:

Es muy bonito e acojedor

Cons:

Que tiene un termo muy pequeño y el agua caliente no dura

2026-03-20 • via Nuitee
R
robert • couple • br
10
Fantástica, uma experiencia que vale muito a pena.
Pros:

Quarto muito bem estruturado com muito conforto.

2026-03-18 • via Nuitee
C
Cristina • couple • es
10
2026-03-16 • via Nuitee
P
Paul • couple • gb
8
Relaxing, quiet and refreshing in a comfortable place.
Pros:

Lovely building with thoughtful and kind personnel. Off the beaten track, a great restaurant and easy check-in.

2026-03-15 • via Nuitee
A
Annika • couple • se
10
Pros:

Fint rum med underbar utsikt i gullig liten by. Vänlig personal och hundvänligt. God mat i restaurangen och bra frukost.

2026-03-12 • via Nuitee
C
Carolina • couple • es
9
Cumplió nuestras expectativas y el edificio nos sorprendió muy gratamente.
Pros:

La decoración general y la ubicación del restaurante. También el trato.

Cons:

El precio de la cena un poco excesivo.

2026-03-09 • via Nuitee
D
Dimitrov • family_with_children • es
10
Pros:

El personal muy amable 😃

2026-03-06 • via Nuitee
I
Iris • family_with_children • es
10
2026-03-05 • via Nuitee
L
Lucie • couple • cz
8
2026-03-04 • via Nuitee
R
rafaela • couple • es
9
2026-03-01 • via Nuitee
O
Ordóñez • couple • fr
10
2026-02-27 • via Nuitee
J
jaizal • family_with_children • es
10
2026-02-25 • via Nuitee
S
Sabadell Flores • couple • es
7
2026-02-22 • via Nuitee