City Empire New Delhi

Hotels
•
Independent
7 (2454 reviews)
3529, DB Gupta road, Near New Delhi Railway Station, New Delhi, Delhi, 110055 , New Delhi , IN
91-11 4657 5877

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Facilities

Health or beauty spa nearby
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Sauna
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Breakfast service not consistent
Room maintenance delays

Categories

Cleanliness
6.25
Some reviews indicate issues with towel cleanliness and bathroom maintenance.
Service
8.25
Staff were friendly and helpful based on multiple positive mentions.
Location
7.75
Location is convenient, especially for train travelers.
Room Quality
6.75
Rooms are generally comfortable but have some maintenance issues.
Amenities
6.75
Limited amenities reported, but breakfast and other services mentioned positively.
Value for Money
7.75
Good value for a hotel in the area according to several reviews.
Food and Beverage
5.75
Food was delicious but the breakfast service was inconsistent.
Overall Experience
6.75
Overall good experience with some noted concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 20:43

Property Description

Experience comfort and sophistication at City Empire New Delhi, a gem nestled in the heart of vibrant New Delhi.

Unwind and Relax
Take some time for yourself in our tranquility-focused sauna or bask in stunning views from our inviting terrace.

Luxurious Accommodations
Choose from 32 uniquely designed rooms featuring memory foam beds and private balconies or patios, ensuring a cozy retreat after a day of exploration.

Convenient Amenities
Enjoy complimentary Wi-Fi, 24-hour room service, and free valet parking. Savor a delicious buffet breakfast each morning while taking advantage of our express check-in and check-out services.

Indulge in the allure of City Empire—where convenience meets luxury. Book your stay today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IGI

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Minimum age for COVID-19 test requirement: 10

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Covid

    Onsite COVID-19 testing (PCR) is available

See all policies

Location

Guest Reviews

7
Based on 2454 reviews
Cleanliness: 6.25
Service: 8.25
Location: 7.75
Room Quality: 6.75
Amenities: 6.75
Value for Money: 7.75
Food and Beverage: 5.75
Overall Experience: 6.75
M
Munish • solo_traveller • in
4
Pros:

Nothing

Cons:

They not have kithen and room size was small

2026-07-25 • via Nuitee
H
haloi • solo_traveller • in
1
Pros:

Dust

Cons:

Very bad secend time not going

2026-07-24 • via Nuitee
Z
Ziaul • solo_traveller • in
1
2026-07-18 • via Nuitee
G
Gaurav • extended_group • in
2
Need to work on hotel infrastructure
Pros:

Washrooms are not working properly , leakage in bathroom ( pic attached for your reference

Cons:

Problem not solved whole stay

2026-07-14 • via Nuitee
A
Ashish kumar • solo_traveller • in
7
2026-07-12 • via Nuitee
R
Raymond • solo_traveller • gb
1
Pros:

Nothing AVOID AT ALL COSTS

Massive scam hotel

Cons:

Awful place , dirty , pictures do not represent the room

Massive scam , the reception staff will try and tell you they haven't received your booking and you must pay AGAIN. AVOID

2026-07-11 • via Nuitee
P
Pawan • family_with_children • in
2
2026-07-10 • via Nuitee
A
Amit • solo_traveller • in
1
Weost experience
Pros:

Reception Staff The reception staff has no idea how to talk, their behavior was very rude and they even misbehaved with me.
Room was very dirty..While I was checking in, several guests were complaining. There was no water in the entire hotel, and in many rooms, all the rooms were very dirty. When I asked to change the blanket, he said it cannot be changed so talk to Karanj. This is the first time I have seen such a bad behavior and such a hotel with such bad service.I request all of you not to recommend this hotel to anyone.
@booking.com team pls take action on this hotel and delist asap.

Cons:

Nothing was good in the hotel, very bad experience

2026-07-10 • via Nuitee
Q
Qaisar • solo_traveller • in
6
The hotel is acceptable if you're looking for an affordable stay and don't mind a compact room.
Pros:

*The hotel staff were polite, friendly, and helpful.
*The room price was reasonable and offered average value for money.
*The room was clean and suitable for a short stay.

Cons:

*The room was quite small.
*The bathroom was extremely small and cramped. It was difficult to get inside and even harder to close the bathroom door comfortably.
*There was no wardrobe/almirah to keep clothes, which was inconvenient.
*After sleeping in the air-conditioned room, I wanted to take a hot shower in the morning before leaving for work, but there was no hot water available. I had to skip my morning shower and wait until I returned from my official work in the evening.

2026-07-07 • via Nuitee
R
Raghuvar • solo_traveller • in
10
2026-07-06 • via Nuitee
M
Mustafa • solo_traveller • in
10
2026-07-04 • via Nuitee
A
Abhay • solo_traveller • in
7
2026-07-03 • via Nuitee
S
Sajith • family_with_children • in
1
Pros:

എസി കൂളിങ്ങ് ഇല്ലാ ക്ലീനിങ്ങ്ഇല്ലാ ഇതിൻ്റെ സ്റ്റാർ എടുത്ത് മാറ്റണം

2026-07-03 • via Nuitee
B
Bhushan • extended_group • in
7
Value for money, not so great
Pros:

Room was clean

Cons:

No hot water

2026-06-27 • via Nuitee
A
AMIT • family_with_children • in
1
2026-06-25 • via Nuitee
A
Amir • solo_traveller • sa
4
2026-06-25 • via Nuitee
S
Saurabh • solo_traveller • in
1
2026-06-24 • via Nuitee
A
Abdelkader • couple • fr
7
2026-06-23 • via Nuitee
H
Harsh • couple • in
1
Cons:

Rooms are so congested and small that there are no cupboard. Also, they don’t have their own restaurant. We booked rooms with breakfast with extra cost but the provide breakfast by purchasing from outside street stall. Not value for money

2026-06-23 • via Nuitee
K
Khushi • extended_group • in
1
Cons:

Did not like the stay at all. Rooms were not clean, washrooms were not clean water was dropping for the sealing, no hygiene. Staff was not at all well behaved

2026-06-20 • via Nuitee