Tru By Hilton Madison West

Hotels
•
Tru by Hilton
9.1 (601 reviews)
8102 Watts Road , Madison , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Attentive staff
Clean rooms
Good breakfast
Value for money
Cons:
Uncomfortable beds
Noise issues
Limited amenities

Categories

Cleanliness
8.35
Generally clean, but some issues noted in specific reviews.
Service
9.85
Staff received multiple positive mentions for attentiveness and friendliness.
Location
9.35
Good location overall, favorable mentions in several reviews.
Room Quality
8.35
Rooms were clean but some complaints about comfort and maintenance.
Amenities
8.85
Standard amenities for hotel tier; breakfast and check-in process praised.
Value for Money
9.35
Many reviews noted good value for the price, positive sentiment overall.
Food and Beverage
9.35
Breakfast options were well received; standard quality.
Overall Experience
9.35
Overall positive experiences shared in reviews, meeting expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:06

Property Description

Modern Accommodation with Convenient Amenities

Located just a short distance from University-Wisconsin Madison and Edgewood College, Tru By Hilton Madison West offers a comfortable stay with modern amenities. Spacious Rooms with Entertainment, featuring a seating area and a flat-screen TV with satellite channels, ensure a relaxing time after a day of exploring the city. Fitness Center and Leisure Activities, including billiards, provide opportunities for both relaxation and staying active during your stay.

With a 24-hour front desk, shared lounge, and business center, guests can enjoy convenience and excellent service throughout their visit. Don't miss the chance to experience all that Tru By Hilton Madison West has to offer - book your stay now and make unforgettable memories in Madison!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.1
Based on 601 reviews
Cleanliness: 8.35
Service: 9.85
Location: 9.35
Room Quality: 8.35
Amenities: 8.85
Value for Money: 9.35
Food and Beverage: 9.35
Overall Experience: 9.35
A
Alex • couple • us
10
Amazing and worth it
Pros:

Very clean and lots to do. Very great spot. Staff was super friendly and helped out so much.

2026-04-25 • via Nuitee
J
Jon • solo_traveller • us
10
2026-04-19 • via Nuitee
C
Carole • couple • us
8
My stay was okay without major problems but with several annoyances.
Pros:

Staff were cordial and did their jobs smoothly and well. Nice colors and graphics in the decorations on common area walls. Contemporary furniture with clean lines. Silky bed linens, nice towels. Great breakfast.

Cons:

Uncarpeted floors in guest rooms so when the folks on the floor above stomped around after 7pm the noisy noise was annoying. Only 1 comfy chair in a room where 2-4 people could stay. No desk and chair - I really don’t like using my laptop in bed. Only 2 paper cups in a room where 2-4 people could stay in 2 queen beds. No simple bar soaps or little hand lotion containers, etc., but there were “hand wash” and “body wash” liquids in ugly plastic bottles hanging on the wall near the sink and in the shower - unsightly and a pain to use.

2026-04-12 • via Nuitee
K
Kern • couple • us
9
2026-04-11 • via Nuitee
B
Bernadette • solo_traveller • us
10
2026-03-31 • via Nuitee
T
Todd • extended_group • us
5
Pros:

Location
Room was sparse but clean

Cons:

It smelled so bad when we came into the hotel. It smelled awful for two days in the hallways and especially in the welcome area. Really bad. I actually wondered if our room would be clean enough to stay while we were just checking in.

2026-03-22 • via Nuitee
A
Annette • couple • us
6
Pros:

Clean and friendly staff

Cons:

Bed uncomfortable and pillows were terrible

2026-03-09 • via Nuitee
H
Hanson • couple • us
9
2026-03-04 • via Nuitee
O
Oleg • couple • us
10
2026-03-01 • via Nuitee
J
JEREMY • couple • us
7
Good spot if you’re on a tight budget
Pros:

Good value, clean and comfortable bed!

Cons:

It’s a budget hotel, basic but good value

2026-02-27 • via Nuitee
M
MNTRAVELER • couple • us
8
Great shower, clean.
Pros:

The shower was great, fantastic water pressure. Clean room.

Cons:

The bed was a bit hard and the heat would not turn off, so it was hot all night.

2026-02-24 • via Nuitee
T
Trauma1 • couple • us
8
Cons:

Hand soap and shower gel dispensers were empty.

2026-01-30 • via Nuitee
A
Ashley • solo_traveller • us
10
Relaxing
Pros:

That it is close to my work and it’s quite

Cons:

Nothing

2026-01-19 • via Nuitee
A
Alice • solo_traveller • us
4
Subpar property, won’t book again. I look for better. And would not recommend
Pros:

The breakfast was alright, standard. The juice was good.

Cons:

The room was small and cramped, the TV was terrible and insane to use. The room was not comfortable at all. For the price it was not up to the standard I expect from a Hilton property.

2026-01-19 • via Nuitee
K
Kevin • couple • us
8
2026-01-19 • via Nuitee
A
Alan • extended_group • us
8
2026-01-19 • via Nuitee
M
MUHAREM • family_with_children • us
10
N/A
Pros:

Good

Cons:

Ok

2026-01-15 • via Nuitee
J
Joan • couple • us
10
2026-01-15 • via Nuitee
V
Vladyslav • couple • us
10
2026-01-07 • via Nuitee
S
Siriwan • family_with_children • us
9
2026-01-05 • via Nuitee