Tru By Hilton Madison West

Hotels
•
Tru by Hilton
9.1 (593 reviews)
8102 Watts Road , Madison , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Attentive staff
Clean rooms
Good breakfast
Value for money
Cons:
Uncomfortable beds
Noise issues
Limited amenities

Categories

Cleanliness
8.35
Generally clean, but some issues noted in specific reviews.
Service
9.85
Staff received multiple positive mentions for attentiveness and friendliness.
Location
9.35
Good location overall, favorable mentions in several reviews.
Room Quality
8.35
Rooms were clean but some complaints about comfort and maintenance.
Amenities
8.85
Standard amenities for hotel tier; breakfast and check-in process praised.
Value for Money
9.35
Many reviews noted good value for the price, positive sentiment overall.
Food and Beverage
9.35
Breakfast options were well received; standard quality.
Overall Experience
9.35
Overall positive experiences shared in reviews, meeting expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:06

Property Description

Modern Accommodation with Convenient Amenities

Located just a short distance from University-Wisconsin Madison and Edgewood College, Tru By Hilton Madison West offers a comfortable stay with modern amenities. Spacious Rooms with Entertainment, featuring a seating area and a flat-screen TV with satellite channels, ensure a relaxing time after a day of exploring the city. Fitness Center and Leisure Activities, including billiards, provide opportunities for both relaxation and staying active during your stay.

With a 24-hour front desk, shared lounge, and business center, guests can enjoy convenience and excellent service throughout their visit. Don't miss the chance to experience all that Tru By Hilton Madison West has to offer - book your stay now and make unforgettable memories in Madison!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.1
Based on 593 reviews
Cleanliness: 8.35
Service: 9.85
Location: 9.35
Room Quality: 8.35
Amenities: 8.85
Value for Money: 9.35
Food and Beverage: 9.35
Overall Experience: 9.35
T
Trauma1 • couple • us
8
Cons:

Hand soap and shower gel dispensers were empty.

2026-01-30 • via Nuitee
K
Kevin • couple • us
8
2026-01-19 • via Nuitee
A
Alice • solo_traveller • us
4
Subpar property, won’t book again. I look for better. And would not recommend
Pros:

The breakfast was alright, standard. The juice was good.

Cons:

The room was small and cramped, the TV was terrible and insane to use. The room was not comfortable at all. For the price it was not up to the standard I expect from a Hilton property.

2026-01-19 • via Nuitee
A
Alan • extended_group • us
8
2026-01-19 • via Nuitee
A
Ashley • solo_traveller • us
10
Relaxing
Pros:

That it is close to my work and it’s quite

Cons:

Nothing

2026-01-19 • via Nuitee
M
MUHAREM • family_with_children • us
10
N/A
Pros:

Good

Cons:

Ok

2026-01-15 • via Nuitee
J
Joan • couple • us
10
2026-01-15 • via Nuitee
V
Vladyslav • couple • us
10
2026-01-07 • via Nuitee
S
Siriwan • family_with_children • us
9
2026-01-05 • via Nuitee
C
Cayden • couple • us
10
2026-01-02 • via Nuitee
I
Iris • couple • us
10
2025-12-29 • via Nuitee
J
Julia • solo_traveller • us
7
Less than great night sleep
Pros:

Attentive staff

Cons:

Bed was uncomfortable, pillows were lumpy, had to ask for a TV remote, no Kleenex

2025-12-27 • via Nuitee
R
Richard • extended_group • us
10
Good value
Pros:

Clean and no frills

Cons:

No pool

2025-12-22 • via Nuitee
I
Iris • couple • us
9
2025-12-16 • via Nuitee
T
TRC • family_with_children • us
10
Consistently good value
Pros:

Consistently good! Multiple stays and it's been clean and comfortable.

2025-12-09 • via Nuitee
K
Kate • couple • ae
8
2025-12-08 • via Nuitee
N
Nahum • couple • us
10
2025-11-19 • via Nuitee
K
Kristin • family_with_children • us
7
Pros:

Bed was comfortable, room temp was easy to control, staff was friendly

Cons:

Doors on rooms close VERY LOUDLY and I was woken up multiple times due to doors closing in the hall. Also poor sound proofing between floors--could hear lots of foot stomping, people walking around in room above, kept me awake both nights of stay.

2025-11-17 • via Nuitee
E
Elizabeth • couple • gb
10
Great hotel, you won't be disappointed!
Pros:

Whilst in Chicago I made a last minute decision to drive up to Madison to see a friend. I wasn't anticipating to find anything decent/affordable at the last minute, but TRU popped up. It had great reviews and the price was right. I got to the hotel quite late but there was someone there to greet me and was super friendly. The room was spacious, clean, and comfortable. Shower was wonderful. Simple but great. The breakfast was expansive and the checkout was easy. All in all a great place to stay!

Cons:

Nothing! It was perfect for my stay.

2025-11-12 • via Nuitee
N
Nghi Doan • couple • us
9
2025-11-10 • via Nuitee