Hotel Arai Plaza

Hotels
7.2 (85 reviews)
93a Tole Bi Street , Taraz , kz

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Polite staff
Excellent location
Cons:
Poor cleanliness in some areas
Overpriced amenities
Breakfast quality unsatisfactory

Categories

Cleanliness
6.7
Several mentions of towels not being fresh and dust on the terrace.
Service
8.2
Staff was polite and assisted with requests, although there were some issues with breakfast timing.
Location
8.7
The location was praised as excellent.
Room Quality
7.2
Rooms were clean and cozy, but bedding quality was questioned due to mattress issues.
Amenities
7.2
Some amenities were criticized as being overpriced.
Value for Money
6.2
Many comments on pricing not matching the quality of service.
Food and Beverage
5.7
Breakfast quality was poor with instant coffee and a lack of options.
Overall Experience
7.7
General positive experience despite some highlighted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:42

Property Description

Luxurious Amenities
Hotel Arai Plaza offers a shared lounge, terrace, and a restaurant and bar, providing guests with ample spaces to relax and unwind during their stay.

Convenient Services
With a 24-hour front desk, airport transfers, and room service, guests can enjoy a seamless and hassle-free experience from check-in to check-out.

Modern Comforts
Each room is equipped with a flat-screen TV, safety deposit box, bed linen, and towels, ensuring a comfortable and enjoyable stay for all guests.

Book your stay at Hotel Arai Plaza for a memorable and delightful experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for KZT 14,000 per person per night when using an existing bed.
    People no matter the age stay for KZT 14,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 85 reviews
Cleanliness: 6.7
Service: 8.2
Location: 8.7
Room Quality: 7.2
Amenities: 7.2
Value for Money: 6.2
Food and Beverage: 5.7
Overall Experience: 7.7
J
Jibek • solo_traveller • kg
10
Pros:

Отель хороший, уютно и чисто. Завтрак понравился. Спасибо персоналу отлеля за работу!

2026-07-04 • via Nuitee
K
Kamila • solo_traveller • kz
10
2026-06-25 • via Nuitee
P
PHILIPPE • solo_traveller • fr
6
Pros:

Le petit déjeuner

Cons:

Climatisation ne marchait pas
Pas possible de changer de chambre
Personnel parle peu anglais

2026-06-25 • via Nuitee
R
Rhmatulla • couple • kg
2
2026-06-13 • via Nuitee
N
Nurbol • extended_group • kz
10
Pros:

Бәрі жақсы таза керемет! Таңғы асы европалық қонақ үйден артық болмаса кем емес!

2026-06-02 • via Nuitee
K
Kyrmyzy • couple • kz
9
2026-05-31 • via Nuitee
F
Fan • solo_traveller • cn
10
2026-05-24 • via Nuitee
F
Fan • couple • cn
10
2026-05-24 • via Nuitee
B
Boris • couple • kz
10
2026-05-22 • via Nuitee
A
Alexandre • solo_traveller • ch
1
Pros:

Room was clean. Breakfast was ok.

Cons:

Room was old and empty. There was only way to put intense lightning or not at all. Sink is small, bath area around sink is small but the shower is enormous. Horrible price/quality ratio.

2026-05-17 • via Nuitee
B
Batyr • couple • kz
8
2026-05-08 • via Nuitee
A
Azamat • solo_traveller • kz
7
Pros:

Локация хорошая. Парковка большая. Завтрак хороший.

Cons:

1. Сантехника не очень.
2. Почему-то пытались мне счет мини бар предъявить , хотя я его не трогал.
В остальном неплохой отель

2026-04-27 • via Nuitee
A
Assyl • solo_traveller • kz
10
2026-04-13 • via Nuitee
K
Kaugaeyv • couple • kz
10
2026-04-08 • via Nuitee
Z
Zhanar • couple • kz
7
2026-03-22 • via Nuitee
A
Anna • solo_traveller • de
10
Tolles Hotel, kann ich empfehlen
Pros:

Tolles Hotel, kann ich empfehlen

2026-01-27 • via Nuitee
H
Henry • solo_traveller • gb
10
2026-01-23 • via Nuitee
A
Alina • extended_group • lt
10
nice
Pros:

really nice stay with my friend 😊
staff was friendly and spoke english which was a big plus for us
room was clean and cozy
breakfast was amazing esp the desserts 😍
good city hotel, would stay here again 👍

2026-01-21 • via Nuitee
D
Danila • extended_group • ru
10
Pros:

Отличный отель. Чисто, уютно, приятный персонал, вкусный завтрак.

2026-01-19 • via Nuitee
Анатолий • solo_traveller • ru
10
Прям уютное советуюю
Pros:

Остались очень довольны проживанием. Чистые и уютные номера, удобная мебель, всё необходимое есть. Персонал вежливый, внимательный и всегда готов помочь. Атмосфера спокойная и комфортная. Расположение удобное, рядом всё необходимое. Обязательно вернёмся сюда ещё и будем рекомендовать этот отель своим знакомым!

Cons:

Все понравилось

2026-01-19 • via Nuitee