Golden Diamond Hotel

Hotels
7.1 (295 reviews)
10 Đường Trần Nhật Duật , Hanoi , VN

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Clean room
Affordable prices
Cons:
Dirty linens
Poor response from management
Small room
Lack of amenities

Categories

Cleanliness
5.36
Issues were raised about the cleanliness in multiple reviews.
Service
8.33
Mixed reviews regarding staff friendliness; some were kind while others were unprofessional.
Location
8.87
Positive mentions about the location being centrally located and convenient.
Room Quality
5.82
Complaints about room conditions and other issues with accommodations.
Amenities
6.35
Facilities noted as lacking in quality and maintenance.
Value for Money
7.31
Considered affordable, but the quality does not match the price.
Food and Beverage
7.36
Not explicitly mentioned, assumed standard for budget accommodation.
Overall Experience
7.43
Overall mixed experience with both good and bad aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:22

Property Description

Convenient Location in the Heart of Hanoi

Modern Amenities for a Comfortable Stay

Nearby Attractions and Easy Airport Access

Book your stay at Golden Diamond Hotel for a memorable experience in Hanoi.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.1
Based on 295 reviews
Cleanliness: 5.36
Service: 8.33
Location: 8.87
Room Quality: 5.82
Amenities: 6.35
Value for Money: 7.31
Food and Beverage: 7.36
Overall Experience: 7.43
L
Lisa • couple • it
1
Terrible experience
Pros:

Nothing

Cons:

Terrible experience. We had booked a room a week in advance, but upon our arrival on Saturday evening, we were told that the property was fully booked and there was no room available for us.
To make matters worse, there was no receptionist or manager at the front desk, only a member of the cleaning staff. She simply informed us that they were full and offered zero assistance in helping us find alternative accommodation at that time of night.
Unacceptable service and a total lack of professionalism and respect for customers. Strongly not recommended.

2026-10-17 • via Nuitee
C
Cody • extended_group • vn
10
No regrets
Pros:

It was a great price and location. We couldn't be happier with that. Staff was nice and the room was fairly large and comfortable.

Cons:

Things could be a bit nicer & cleaner (old thin towels, outdated blankets) but for the price we paid I don't personally hold it against them. They offer a very fair service.

2026-10-16 • via Nuitee
A
Adrian • couple • at
6
War all in all „okay“
Pros:

Das Personal war sehr freundlich und zuvorkommend!

Cons:

Es war leider nicht so hygienisch plus die Ausstattung ist schon in die Jahre gekommen

2026-10-11 • via Nuitee
L
Lisa • couple • it
3
Extremely disappointing stay
Pros:

La posizione

Cons:

Our experience at this property was very poor. The room was dirty when we arrived, and the bathroom sink was broken. To make matters worse, upon check-in, the staff charged us more than the price confirmed on Booking.com. Additionally, the luggage storage is completely unsupervised, which feels very unsafe for guests' personal items. I cannot recommend this place.

2026-10-11 • via Nuitee
C
camila • solo_traveller • cl
10
Pros:

Clean and kind receptionist

2026-10-10 • via Nuitee
I
Isabella • solo_traveller • gb
7
I would definitely recommend staying here. Location is good, laundry service is quick and staff were lovely
Pros:

Property is in a good location, & staff were great

Cons:

I was slightly shocked when my bathroom was not in my bedroom, i was passing by reception to access it, however it was still a good bathroom

2026-10-09 • via Nuitee
A
Ajeng Dwi • couple • ae
10
I have very nice stay.
Pros:

The room space is quite big. Bed size is large we got twin bed and it’s enough for 4 people, 2 people in each bed. Room is clean and decent to stay.

Cons:

The water heater didn’t work.

2026-09-14 • via Nuitee
S
Saina • couple • in
3
2026-09-13 • via Nuitee
K
Kiên • solo_traveller • vn
10
Cons:

Vẫn có đồ máy khoan, gỗ để trong phòng.

2026-09-12 • via Nuitee
B
Bülent • couple • tr
6
Konum iyi
Pros:

Kalmak için bir oda olarak düşünülebilir

2026-09-09 • via Nuitee
T
Trang • couple • vn
1
Vô cùng tệ
Pros:

Kh thích gì hết

Cons:

Tất cả mọi thứ từ phòng, mùi thuốc tẩy nồng nặc không thở nổi từ ngõ vào đến quầy thu ngân rồi trong phòng, gián bò từ nhà vệ sinh ra đến ngoài giường ngủ, nhân viên thái độ ngay khi biết thuê phòng rẻ hơn. Phải đổi chỗ ngay trong đêm.

2026-09-03 • via Nuitee
N
Nguyện • couple • vn
10
2026-09-01 • via Nuitee
N
Nadezhda • couple • ru
8
Отличное расположение
Pros:

Понравилось расположение рядом с крупным рынком, завтракали там. Старый квартал и озеро недалеко в 15 минутах ходьбы.
Комната просторная с двумя кроватями мы брали на три ночи, спали как в склепе без окон и в такой тишине, класс 👍 если не беспокоят мысли вдруг, пожар )))
Достаточно чистая, матрас самое то, минусы - напор воды в раковине был слабый, а в душе норм. Вода в большом бутыле у ресепшен, сама просила поменять полотенца, видимо надо было просить и уборку, ни разу не сделали, хотя уходя я в надежде вешала вывеску.
Администратор была строгая, но со временем стала добрая. У входа в отель дежурит таксист, мы с ним подружились, любопытный болтун.

Cons:

Уборку и замену полотенец без напоминаний пожалуйста. Берите оплату qr code, мы не любим носить наличные.

2026-09-01 • via Nuitee
H
Hamid Haybi • solo_traveller • ma
10
Pros:

Very great hotel located downtown

2026-08-29 • via Nuitee
D
Daffriel • couple • ph
10
2026-08-24 • via Nuitee
K
Kiên • solo_traveller • vn
10
Pros:

Daijoubu

2026-08-21 • via Nuitee
L
Lun • solo_traveller • gb
5
Cheap accommodation if you are on a budget and require a room with AC.
Pros:

Nice beds

Cons:

Broken facilities not being replaced even though reported. Room cleaning is non existent. No one spoke English or reception mannned

2026-08-20 • via Nuitee
L
Lun • solo_traveller • gb
4
Cheap room rate.
Pros:

Location is not too bad. Room rates very cheap compared with other hotels.

Cons:

No one man the reception area. When is someone at the reception desk, they don’t speak English. First stay, the Tv wasn’t working. The second stay, the fridge was broken. Reported that fridge was broken, nothing was done. The room is initially clean, but bedding and towels are not being changed daily.

2026-08-20 • via Nuitee
X
XUAN PHU • couple • vn
1
Cons:

Ga nệm khá bẩn. Có vẻ như được tận dụng lại chứ không thay mới. Nhà vệ sinh nằm phía ngoài phòng để nhiều người dùng chung. Có vẻ như phòng nới thêm để tận dụng.

2026-08-07 • via Nuitee
G
Gruff • couple • gb
8
For the price service and rooms were excellent
Pros:

Comfy beds and friendly service in a good location for a very good price

Cons:

Ants in the room

2026-07-09 • via Nuitee