Golden Diamond Hotel

Hotels
7.1 (294 reviews)
10 Đường Trần Nhật Duật , Hanoi , vn

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Laundry
Luggage storage
Express check-in/check-out
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Review Highlights

Pros:
Centrally located
Friendly staff
Clean room
Affordable prices
Cons:
Dirty linens
Poor response from management
Small room
Lack of amenities

Categories

Cleanliness
5.36
Issues were raised about the cleanliness in multiple reviews.
Service
8.33
Mixed reviews regarding staff friendliness; some were kind while others were unprofessional.
Location
8.87
Positive mentions about the location being centrally located and convenient.
Room Quality
5.82
Complaints about room conditions and other issues with accommodations.
Amenities
6.35
Facilities noted as lacking in quality and maintenance.
Value for Money
7.31
Considered affordable, but the quality does not match the price.
Food and Beverage
7.36
Not explicitly mentioned, assumed standard for budget accommodation.
Overall Experience
7.43
Overall mixed experience with both good and bad aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:22

Property Description

Convenient Location in the Heart of Hanoi

Modern Amenities for a Comfortable Stay

Nearby Attractions and Easy Airport Access

Book your stay at Golden Diamond Hotel for a memorable experience in Hanoi.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.1
Based on 294 reviews
Cleanliness: 5.36
Service: 8.33
Location: 8.87
Room Quality: 5.82
Amenities: 6.35
Value for Money: 7.31
Food and Beverage: 7.36
Overall Experience: 7.43
S
skye • extended_group • gb
10
2026-07-09 • via Nuitee
G
Gruff • couple • gb
8
For the price service and rooms were excellent
Pros:

Comfy beds and friendly service in a good location for a very good price

Cons:

Ants in the room

2026-07-09 • via Nuitee
O
Obach • couple • es
10
Pros:

She was very helpful, she waited for us even tho we had a 2am check in. Really appreciate it. Also, REALLY noce bathroom and shower, which in vietnam is really appreciate it.

2026-07-05 • via Nuitee
A
ARTUR • solo_traveller • ru
5
Pros:

Здравствуйте, средний вариант даже для Вьетнама, на пару дней можно дольше нет,))

2026-07-03 • via Nuitee
D
Dylan • extended_group • ca
10
Pros:

Very quite and perfect for the people

2026-06-30 • via Nuitee
D
Darko • solo_traveller • at
10
2026-06-28 • via Nuitee
S
Sebastien • couple • gb
10
Pros:

Very nice location staff was very helpful and the room was very spacious and clean !

2026-06-20 • via Nuitee
M
mohammad s alam • solo_traveller • vn
10
Pros:

Location

2026-06-20 • via Nuitee
M
mainess • solo_traveller • fr
10
Pros:

Tout

Cons:

Rien

2026-06-18 • via Nuitee
T
Tobias • extended_group • de
8
2026-06-16 • via Nuitee
B
Baptiste • solo_traveller • be
10
2026-06-11 • via Nuitee
A
Alex • solo_traveller • gb
3
Termites..?
Pros:

Great staff! The bed was comfy with nice pillows and covers.

Cons:

The room I'd booked was not available and I was put into a downstairs triple room (three double beds). The shower is broken, just drips, and is not able to be fastened to the wall properly without falling off - it's the wrong size for the bracket. There are termites living in the wall providing an incessant scratching and clicking noise all day and night.
To sleep I moved the bed far away from the wall..

2026-06-08 • via Nuitee
K
Keefe • solo_traveller • sg
6
Pros:

Value for money

Cons:

Not well maintained, broken hairdryer, no channels on the TV.

2026-06-01 • via Nuitee
C
Ceryne • solo_traveller • fr
10
2026-05-28 • via Nuitee
V
Vinoth Kumar • solo_traveller • in
8
2026-05-25 • via Nuitee
D
Dave • solo_traveller • gb
8
Pros:

Location was good

Cons:

47 steps and no lift.

2026-05-15 • via Nuitee
M
Mohamad Sukri • extended_group • my
2
Worst hospitality ever, do not stay here
Pros:

I think the location wise is its nearby to the old quarter where you can just walk to the center area to get food, massage and drink.

Cons:

The staff so rude, she dint care about anything, the beds is smelly you can tell the bed sheet and pillow is not change to the new one, can smell someone sweat, no lift, the water pressure is not strong, this experience staying here add to the nightmare to this trip.

2026-05-08 • via Nuitee
A
Aung Kyaw • couple • mm
4
Disappointed
Pros:

Nothing.

Cons:

The altitude of receptionist is bad. The hotel is in the narrow alley . I went in first to make sure without my luggage’s. she said “will you pay now?” I said let me take my luggage.”But she replied with very inpatient face that she had to leave now. The only time she is nice to us is when her boyfriend visit.
The room is large ,but bedsheets smell of mold,toilet water pressure too low. I will never come back again to it.

2026-05-03 • via Nuitee
R
Rico • couple • ph
1
2026-05-01 • via Nuitee
A
Andrea • couple • it
4
2026-04-30 • via Nuitee