Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Business center
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness Issues
Food Quality

Categories

Cleanliness
7.65
Some reviews indicated older linens and towels, suggesting room for improvement.
Service
9.15
Many guests praised the attentive staff, particularly during emergencies and overall service.
Location
9.15
The location received consistent praise for its proximity to central attractions.
Room Quality
8.15
General satisfaction with room quality but noted issues with discomfort from beds and noise problems.
Amenities
8.15
Positive comments on available amenities, but some guests noted the need for better bathroom supplies.
Value for Money
8.65
Overall good value for money based on location and services, though some fees were criticized.
Food and Beverage
7.65
Some guests found the breakfast lacking, highlighting limited options in terms of protein.
Overall Experience
8.65
Many guests had a positive overall experience despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:04

Property Description

Luxurious Amenities
Hotel Sofia offers a shared lounge, terrace, and a restaurant and bar, providing guests with ample spaces to relax and socialize during their stay.

Convenience at Your Fingertips
With a 24-hour front desk and concierge service, guests can enjoy round-the-clock assistance and guidance to make their visit to Puebla seamless and stress-free.

Prime Location
Located just 400 meters from the city centre and close to popular attractions such as Biblioteca Palafoxiana and Puebla Convention Centre, Hotel Sofia is the ideal choice for travelers looking to explore the vibrant city.

Book now and experience the perfect blend of comfort, convenience, and luxury at Hotel Sofia in Puebla.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.4
Based on 2139 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 7.65
Overall Experience: 8.65
A
Alicia • family_with_children • mx
3
Pros:

Li único bueno es la ubicación

2026-06-26 • via Nuitee
J
Jakub • family_with_children • cz
8
Pros:

Nice interior.

Cons:

Rooms facing the street are too loud.

2026-06-26 • via Nuitee
J
Jose • solo_traveller • mx
10
2026-06-25 • via Nuitee
M
marin • solo_traveller • mx
8
Pros:

Hubicacion.

Cons:

Servicio de restaurante y trato de gerente! Antipática

2026-06-25 • via Nuitee
G
Gabriel • solo_traveller • mx
10
Excelente servicio.
Pros:

Todo, muy espacioso, limpio y el personal excelente.

Cons:

Lo único que si no habia en los baños, eran productos de limpieza personal pero comentas en recepción y te las dan sin temas.

2026-06-24 • via Nuitee
C
Cliff • couple • us
7
Good value, but humid rooms
Pros:

Wonderful and kind staff. Great price

Cons:

Room was a bit stuffy, with minimal airflow. Lack of a window contributed to the issue. Had to run a fan all night to be comfortable

2026-06-22 • via Nuitee
A
ANDREW • solo_traveller • gb
8
Pros:

Large room, very clean, great location.

Cons:

Noise from street if room faces it.. Breakfast not worth leaving the room for. Staff indifferent.

2026-06-21 • via Nuitee
A
Ada • couple • mx
8
2026-06-20 • via Nuitee
S
Sancont • solo_traveller • mx
9
Pros:

Buena atención por el personal

Cons:

Le falta Clíma jejee

2026-06-19 • via Nuitee
D
Dario • couple • it
8
Un buon hotel in centro a Puebla.
Pros:

Abbiamo soggiornato due notti in questo albergo del centro storico di Puebla a due isolati dallo Zocalo. Avevamo prenotato online una camera di quelle senza finestre con la porta a vetri che dà sul patio. Con una differenza di prezzo ci hanno dato una camera al piano superiore con una finestra che affaccia sulla via e un letto king size. La camera è quindi isolata e particolarmente silenziosa. Nella nostra tariffa era compresa la prima colazione da consumare in terrazza al quarto piano con vista sui tetti di Puebla. Il comodo letto ha garantito un'ottima qualità del sonno.

Cons:

L'aspetto veramente negativo e da rivedere della struttura è il wifi, mal funzionante nelle stanze; funziona decentemente solo alla reception. La prima colazione potrebbe essere più ricca.

2026-06-19 • via Nuitee
C
Claudia Francisca • solo_traveller • mx
8
Hospedaje cómodo y limpio
Pros:

La cama es cómoda, la habitación es amplia, el baño también estaba limpio, regresaré a hospedarme, me gustó mucho, los demás empleados excelente servicio, muy amables todos los demás

Cons:

No había aire acondicionado y el ventilador no es suficiente, demasiado calor; hace falta una mesa y silla para poder trabajar en mi laptop, en los tres días de estancia no tuve acceso al internet y el personal de la mañana es grosero y no me hicieron la factura del desayuno del día martes.

2026-06-18 • via Nuitee
M
Mayranrita • extended_group • cr
7
2026-06-18 • via Nuitee
C
Carmen • solo_traveller • us
9
Pros:

Está en muy buena ubicación, muy amable el personal, muy limpio

Cons:

El aire acondicionado en los cuartos hace un ruido que no me permito dormir

2026-06-18 • via Nuitee
E
Erika • family_with_children • mx
10
Pros:

Las vamos muy comodas

2026-06-16 • via Nuitee
H
Hilda • family_with_children • mx
9
Pros:

Su ubicación es excelente

2026-06-16 • via Nuitee
J
Jules Valerio • solo_traveller • mx
1
Pros:

Nada en absoluto, es un motel de paso, no un hotel.

Cons:

Todo, está horrible el lugar.
No pude quedarme ni 5 minutos de lo horrible que está.

2026-06-15 • via Nuitee
G
Guadalupe • solo_traveller • mx
10
2026-06-15 • via Nuitee
D
DAISY • solo_traveller • us
10
Pros:

Great location to everything and friendly staff

2026-06-14 • via Nuitee
M
Martinez • solo_traveller • mx
10
Sin cafetera
Pros:

Las instalaciones son bonitas, limpias y muy cómodas. Su ubicación es ideal para conocer el centro histórico.

Cons:

En los servicios que ofrece es la disponibilidad de cafetera en la habitación y no hubo el servicio disponible.

2026-06-13 • via Nuitee
C
Casillas • solo_traveller • mx
8
2026-06-11 • via Nuitee