Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Cleanliness Issues
Food Quality

Categories

Cleanliness
7.65
Some reviews indicated older linens and towels, suggesting room for improvement.
Service
9.15
Many guests praised the attentive staff, particularly during emergencies and overall service.
Location
9.15
The location received consistent praise for its proximity to central attractions.
Room Quality
8.15
General satisfaction with room quality but noted issues with discomfort from beds and noise problems.
Amenities
8.15
Positive comments on available amenities, but some guests noted the need for better bathroom supplies.
Value for Money
8.65
Overall good value for money based on location and services, though some fees were criticized.
Food and Beverage
7.65
Some guests found the breakfast lacking, highlighting limited options in terms of protein.
Overall Experience
8.65
Many guests had a positive overall experience despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:04

Property Description

Luxurious Amenities
Hotel Sofia offers a shared lounge, terrace, and a restaurant and bar, providing guests with ample spaces to relax and socialize during their stay.

Convenience at Your Fingertips
With a 24-hour front desk and concierge service, guests can enjoy round-the-clock assistance and guidance to make their visit to Puebla seamless and stress-free.

Prime Location
Located just 400 meters from the city centre and close to popular attractions such as Biblioteca Palafoxiana and Puebla Convention Centre, Hotel Sofia is the ideal choice for travelers looking to explore the vibrant city.

Book now and experience the perfect blend of comfort, convenience, and luxury at Hotel Sofia in Puebla.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.4
Based on 2010 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 8.15
Amenities: 8.15
Value for Money: 8.65
Food and Beverage: 7.65
Overall Experience: 8.65
J
JOSE • couple • es
10
Es muy recomendable
Pros:

La ubicacion esta genial las intalaciones son buenas y el personal es chido el desayuno pues es continental y la verdad la fruta era de buena calidad asi como el cafe

Cons:

El que se me fueron los dias muy rapido

2026-04-11 • via Nuitee
M
marco antonio • solo_traveller • mx
10
Pros:

Agradable lugar

2026-04-11 • via Nuitee
N
Nicolás • solo_traveller • co
8
2026-04-10 • via Nuitee
J
jesus • couple • mx
9
Instalaciones muy comodas
Pros:

La ubicacion y limpieza del lugar

2026-04-10 • via Nuitee
V
Víctor Daniel • couple • mx
10
Excelente
Pros:

Todo bien, excelente

Cons:

Todo bien

2026-04-10 • via Nuitee
J
jesus • couple • mx
9
El hotel altamente recomebdable y en muy buena ubicacion
Pros:

la calidez de la gente
el clima
la ubicacion super centrica

2026-04-09 • via Nuitee
G
Gabriela • family_with_children • mx
8
Buena relación precio beneficio
Pros:

Buena ubicación, la gentileza del personal, la limpieza y el agua caliente a toda hora.

Cons:

Tener que dejar el auto lejos del hotel, aunque había servicio de valet.
Recomendaría cobrar un poquito más y brindar un desayuno más completo

2026-04-08 • via Nuitee
H
Hernandez • family_with_children • mx
8
Seguro y comodo.
Pros:

El agua caliente y que hubo poco ruido.

Cons:

El estacionamiento está lejos del hotel

2026-04-08 • via Nuitee
K
Kerim • family_with_children • de
6
Cons:

Die Klimaanlagen im Gebäude sind irgendwie an einen system angebunden, was dazu führt wenn mehrere ihre anlage einschalten, das laute bohrgeräusche immer wieder kommen. Konnte kaum schlafen.

2026-04-08 • via Nuitee
L
Luis Andres • family_with_children • mx
9
Excelente ubicación excelente precio!!🔥🔥🔥
Pros:

Excelente ubicación y precios justos ..
Habitaciones Limpias y espaciosas ..

Cons:

Que los costos varían si es fin de semana ..
Pero cómo está en el Centro de Puebla pues también es entendible

2026-04-07 • via Nuitee
E
Eduardo • family_with_children • mx
9
2026-04-07 • via Nuitee
T
Tamara • family_with_children • mx
9
Bien para dormir
Pros:

Limpio a buen precio

Cons:

Las toallas estaban viejas y el desayuno que incluye es sólo café, un pan y tres pedazos de papaya.

2026-04-06 • via Nuitee
J
Julia • family_with_children • mx
10
Pros:

El trato

2026-04-06 • via Nuitee
Y
Yaneth • family_with_children • mx
10
2026-04-05 • via Nuitee
F
francisco de paula • couple • mx
5
Pros:

la cercania al centro,

Cons:

No ponen agua en las habitaciones, y si uno la pide se la cobran, no hay cafetera, muy malas almohadas, el desayuno deja mucho que desear, el hielo lo cobran, deberian tener percheros en la habitación, por lo menos una silla y mesa para trabajar, en el baño tampoco hay percheros,

2026-04-01 • via Nuitee
A
Adriana • family_with_children • mx
10
2026-03-30 • via Nuitee
A
Adriana • family_with_children • mx
10
Pros:

Muy buena ubicación. Limpio, cómodo, muy bien precio. El personal muy amable

2026-03-30 • via Nuitee
A
Alejandro • family_with_children • mx
5
Cons:

La peor elección de hospedaje. La habitaciones se calientan demasiado y no cuentan con aire acondicionado. Solo con ventiladores en pésimas condiciones.
No me vuelvo a hospedar ahi.

2026-03-30 • via Nuitee
L
Luis • family_with_children • mx
9
Pros:

Relación precio-calidad, céntrico y excelente atención

Cons:

Falta una ventana para ventilación y permitir que circule el aire

2026-03-30 • via Nuitee
G
Génesis Sarai • family_with_children • mx
9
2026-03-29 • via Nuitee