Hotel da Baixa

Hotels
9.8 (2435 reviews)
Rua da Prata 231 , Lisbon , pt

Children allowed

Facilities

Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Exceptional housekeeping
Cons:
Issues with front desk communication
Access challenges

Categories

Cleanliness
9.84
Housekeeping team is exceptional; rooms consistently made up perfectly.
Service
9.99
Staff were consistently courteous, professional, and helpful.
Location
9.85
Fabulous location in a central area; however, access issues on pedestrian-only streets.
Room Quality
9.3
Rooms are generally good, though compact for some.
Amenities
9.83
Complimentary beverages available, but failure to inform about them affected experience.
Value for Money
9.79
Affordable considering the location and service, but not without issues.
Food and Beverage
9.84
No specific mentions in reviews but bar is cozy and a nice amenity.
Overall Experience
9.99
Mixed feelings due to service and communication issues, but overall still positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:59

Property Description

Luxurious Accommodation
Experience elegance and comfort in our double, twin, family rooms, and suites. Enjoy top-notch amenities like 4K TVs, Nespresso machines, and Bluetooth sound systems.

Culinary Delights
Indulge in a diverse culinary experience with our daily buffet breakfast offering vegetarian and gluten-free options. Our restaurant serves international and Portuguese dishes in a cozy atmosphere.

Prime Location
Conveniently situated in Lisbon's historic downtown, our hotel is a stone's throw away from Rossio Square and the Santa Justa Lift. Explore the vibrant neighborhood filled with restaurants, bakeries, and shops within walking distance.

Book now for an unforgettable stay at Hotel da Baixa and immerse yourself in the charm of Lisbon!

Important information:

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for € 50 per person per night when using an available extra bed.
    People 13 years old and over stay for € 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 2435 reviews
Cleanliness: 9.84
Service: 9.99
Location: 9.85
Room Quality: 9.3
Amenities: 9.83
Value for Money: 9.79
Food and Beverage: 9.84
Overall Experience: 9.99
K
Kathleen solo_traveller au
10
Sublime, one of the most beautiful hotels I've ever stayed in.
Pros:

This hotel was sublime, I just arrived from Australia, so jet lag was huge - I was exhausted. The room was so beautiful, as were the staff. The location was great, easy walking around town. I would stay here again in a heartbeat.

2026-06-20 via Nuitee
S
Sergio couple cl
8
2026-06-19 via Nuitee
A
Alvaro couple br
10
Hotel bem localizado e confortável
Pros:

Hotel confortável, bem localizado, quarto muito bom e funcionários muito atenciosos

Cons:

Recentemente houve uma mudança nas regras de trânsito na rua e o taxi não consegue chegar até a porta do hotel

2026-06-18 via Nuitee
A
Anne couple gb
8
A very good place to stay
Pros:

Great location, wonderful staff, lovely restaurant

Cons:

The shower was broken but otherwise all was great

2026-06-18 via Nuitee
N
Nic couple au
8
A Brie f
Pros:

Convenient and close to the sights and our activities. The rooms were well presented and the bathrooms a good size. Breakfast was extensive and well serviced. The bar had a great bartender who was knowledgeable and friendly. Front office staff were efficient and responsive to requests.

Cons:

All good, nothing negative to report

2026-06-17 via Nuitee
C
Cristin couple us
10
Pros:

Central location, great breakfast, dinner and bar.

2026-06-15 via Nuitee
M
Murat couple tr
10
Anazing experience
Pros:

Comfort, location, ambiance, cleanless, helpful staff and gigh quality

2026-06-15 via Nuitee
I
ILANA solo_traveller il
10
2026-06-14 via Nuitee
A
ANTONIO VALLARINO couple ec
8
Very comfortable and very good location
Pros:

Very good location

Cons:

The smell of food at the lobby

2026-06-14 via Nuitee
D
DAVID couple br
10
2026-06-13 via Nuitee
B
B9392XXsteveh Couples
10
First time to Lisbon
Pros:

We booked to stay at the Baixa for three nights prior to boarding a cruise, we couldn’t have chosen a better hotel for both its location and its quality.
We had a sixth floor room with a balcony overlooking the front of the hotel with a view down towards the sea. The room was excellent with a very comfortable bed, the restaurant served really good locally inspired meals and drinks.
On of the best and unexpected things was the free walking tour of Lisbon offered to guests. This was led by Pedro, the Guest Service Manager, who gave us a very detailed overview about Lisbons history in the most entertaining manor.

2026-06-11 via Tripadvisor
H
Hassan solo_traveller ae
8
2026-06-11 via Nuitee
A
Alvaro couple br
10
Excelente localização
Pros:

Quarto espaçoso e confortável. Equipe prestativa, profissional e muito simpática.

2026-06-11 via Nuitee
3
352alonsov Couples
10
Wonderful stay in Lisbon
Pros:

From the convenient location to the spacious rooms (great bathroom) to the excellent breakfast buffet and super friendly staff, Hotel da Baixa was a hit. The complimentary guided walking tour of the city is a must.

2026-06-10 via Tripadvisor
S
SMmsa Couples Mombasa, Coast Province
10
Introduction to Lisbon
Pros:

It was a good way to learn about Lisbon. Pedro was very good. Thank you.

2026-06-10 via Tripadvisor
J
jaspergal Solo travel New York City, New York
10
Wonderful Hotel
Pros:

What a wonderful hotel! The staff is amazing. They were so kind and helpful and the free tour was superb!

I loved my room. It was quiet, comfortable, and very clean.

I would return to Lisbon just to stay at the hotel!

2026-06-10 via Tripadvisor
C
Companion531805 Solo travel
10
Effortless. Fascinating. Myriads of neighborhoods views museums
Pros:

Great hotel. Kind hardworking staff. Perfect location. Nice restaurants. Free city tour provided. Definitely worth it. Clean. Interesting guests who seem like quality travelers

2026-06-10 via Tripadvisor
E
Esther couple nl
10
2026-06-09 via Nuitee
L
Liborio Leopoldo couple br
8
Boa
Cons:

Quarto pequeno
Falta de mesa de cabeceira

2026-06-06 via Nuitee
S
sunshineonssi Family Brunswick, Golden Isles of Georgia, Georgia
10
Exceptional Tour!
Pros:

Pedro was exceptional! We enjoyed a fantastic walking tour of beautiful Lisbon with our family of four and another lovely couple. We learned so much at a leisurely pace. Pedro provided much information and was such a pleasant conversationalist. Don’t miss this opportunity!

2026-06-05 via Tripadvisor