Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Exceptional housekeeping
Cons:
Issues with front desk communication
Access challenges

Categories

Cleanliness
9.84
Housekeeping team is exceptional; rooms consistently made up perfectly.
Service
9.99
Staff were consistently courteous, professional, and helpful.
Location
9.85
Fabulous location in a central area; however, access issues on pedestrian-only streets.
Room Quality
9.3
Rooms are generally good, though compact for some.
Amenities
9.83
Complimentary beverages available, but failure to inform about them affected experience.
Value for Money
9.79
Affordable considering the location and service, but not without issues.
Food and Beverage
9.84
No specific mentions in reviews but bar is cozy and a nice amenity.
Overall Experience
9.99
Mixed feelings due to service and communication issues, but overall still positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:59

Property Description

Luxurious Accommodation
Experience elegance and comfort in our double, twin, family rooms, and suites. Enjoy top-notch amenities like 4K TVs, Nespresso machines, and Bluetooth sound systems.

Culinary Delights
Indulge in a diverse culinary experience with our daily buffet breakfast offering vegetarian and gluten-free options. Our restaurant serves international and Portuguese dishes in a cozy atmosphere.

Prime Location
Conveniently situated in Lisbon's historic downtown, our hotel is a stone's throw away from Rossio Square and the Santa Justa Lift. Explore the vibrant neighborhood filled with restaurants, bakeries, and shops within walking distance.

Book now for an unforgettable stay at Hotel da Baixa and immerse yourself in the charm of Lisbon!

Important information:

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for € 50 per person per night when using an available extra bed.
    People 13 years old and over stay for € 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 2507 reviews
Cleanliness: 9.84
Service: 9.99
Location: 9.85
Room Quality: 9.3
Amenities: 9.83
Value for Money: 9.79
Food and Beverage: 9.84
Overall Experience: 9.99
I
Istvan couple hu
9
2026-07-25 via Nuitee
C
Carl JONAS couple se
9
2026-07-25 via Nuitee
A
Animashaun solo_traveller ng
10
2026-07-24 via Nuitee
J
James solo_traveller us
10
Perfect in every way. They gave me an upgrade.
Pros:

Perfect in every way. They gave me an upgrade.

Cons:

Nothing

2026-07-23 via Nuitee
H
Hayate couple ch
10
Hôtel parfait pour une visite de Lisbonne
Pros:

L’accueil, le service de voiturier et l’emplacement exceptionnel

Cons:

Rien

2026-07-21 via Nuitee
J
J solo_traveller ch
9
2026-07-19 via Nuitee
M
Meghan couple us
9
Pros:

Hotel was amazing. Very nice and comfortable

Cons:

We were woken up at before 6am with construction outside our window. Not the hotels fault but we could not sleep.

2026-07-18 via Nuitee
N
Nicholas family_with_children us
10
2026-07-18 via Nuitee
L
Loretta family_with_children ca
9
Hotel da Baixa worked well for our 3 days in Lisbon. It is well situated near 3 central squares.
Pros:

The breakfast was convenient and offered a lot of variety. The location was central and worked well for siteseeing. There were a lot of activities and restaurants in the area around the hotel. It wasn't too far to taxi stand when arriving to and leaving from hotel with luggage as road in front of hotel was closed to most vehicles.

Cons:

It was a good stay. Lisbon is a bustling city.

2026-07-16 via Nuitee
C
Chris couple gb
10
Hotel Baixa is an excellent city centre hotel. Very high standards and great location
Pros:

Great location . exceptional welcome . Very high quality hotel

Cons:

nothing

2026-07-15 via Nuitee
T
Tuba couple gb
8
Good
Pros:

Location , room, bathroom, cleanliness

Cons:

Check in and check out times

2026-07-14 via Nuitee
A
ANTONIO VALLARINO couple ec
9
Excelentes vacaciones en Lisboa
Pros:

El hotel esta muy bien ubicado y las habitaciones tienen un excelente tamaño, con baños muy espaciosos

Cons:

la ubicacion del bufete cercano al lobby, hace que el olor a comida llegue hasta el ascensor

2026-07-14 via Nuitee
D
Deb couple us
10
Wonderful accommodations and outstanding service - we would stay here again next time in Lisboa.
Pros:

Wonderful location, easy to walk everywhere - from sightseeing to shopping to restaurants. Entertainment in lounge area was outstanding; Marianna is a gifted and engaging singer and her accompanist on the percussion was excellent.

Elinor at the front desk was particularly helpful in engaging staff help for a locked luggage issue and provided excellent dining recommendations.

Cons:

We loved it all.

2026-07-14 via Nuitee
A
ANTONIO VALLARINO couple ec
9
Excelente vacacion en Lisboa
Pros:

La habitacion y el baño tienen un excelente tamaño y muy comodos.
La ubicacion del hotel excelente, aunque lo unico negativo es que ciertos taxis no podian ingresar para dejarnos en la puerta del hotel

Cons:

El lugar del bufete del desayuno podria ser reubicado para evitar que el ascensor del lobby tenga olor a comida.

2026-07-13 via Nuitee
G
Gabrial Kapo couple il
10
2026-07-13 via Nuitee
D
Dawn family_with_children ae
10
Great location and amenities but the friendly and super helpful staff really make it the best.
Pros:

The staff, location and amenities were all wonderful. Best was the staff - all so cheerful and helpful and proactive. Really appreciated all their quick support! Location is great but it's important to note that only their own registered cars can go to their front door as it's a bike & tram lane only, but the uber or taxi can drop you off one side block over or you can go up to the Place do Figueroa to hail one. Breakfast was simple but covered what you want with an omelet station.

Cons:

There were two of us (adult mother & daughter) so two sofa chairs would have been nice. Washcloths would be great too (there were only hand & bath towels).

2026-07-12 via Nuitee
J
Juana couple es
7
2026-07-10 via Nuitee
G
Gabriel couple ro
10
2026-07-09 via Nuitee
N
NIEVES solo_traveller es
10
Pros:

Todo: instalaciones, limpieza, amabilidad del personal, ubicación.

2026-07-07 via Nuitee
L
Lenard solo_traveller py
10
Pros:

Ubicación, limpieza el desayuno es excepcional y tiene aire acondicionado

Cons:

Solo cosas y experiencias buenas

2026-07-06 via Nuitee