Hotel da Baixa

Hotels
9.8 (2336 reviews)
Rua da Prata 231 , Lisbon , pt

Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Exceptional housekeeping
Cons:
Issues with front desk communication
Access challenges

Categories

Cleanliness
9.84
Housekeeping team is exceptional; rooms consistently made up perfectly.
Service
9.99
Staff were consistently courteous, professional, and helpful.
Location
9.85
Fabulous location in a central area; however, access issues on pedestrian-only streets.
Room Quality
9.3
Rooms are generally good, though compact for some.
Amenities
9.83
Complimentary beverages available, but failure to inform about them affected experience.
Value for Money
9.79
Affordable considering the location and service, but not without issues.
Food and Beverage
9.84
No specific mentions in reviews but bar is cozy and a nice amenity.
Overall Experience
9.99
Mixed feelings due to service and communication issues, but overall still positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:59

Property Description

Luxurious Accommodation
Experience elegance and comfort in our double, twin, family rooms, and suites. Enjoy top-notch amenities like 4K TVs, Nespresso machines, and Bluetooth sound systems.

Culinary Delights
Indulge in a diverse culinary experience with our daily buffet breakfast offering vegetarian and gluten-free options. Our restaurant serves international and Portuguese dishes in a cozy atmosphere.

Prime Location
Conveniently situated in Lisbon's historic downtown, our hotel is a stone's throw away from Rossio Square and the Santa Justa Lift. Explore the vibrant neighborhood filled with restaurants, bakeries, and shops within walking distance.

Book now for an unforgettable stay at Hotel da Baixa and immerse yourself in the charm of Lisbon!

Important information:

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for € 50 per person per night when using an available extra bed.
    People 13 years old and over stay for € 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 2336 reviews
Cleanliness: 9.84
Service: 9.99
Location: 9.85
Room Quality: 9.3
Amenities: 9.83
Value for Money: 9.79
Food and Beverage: 9.84
Overall Experience: 9.99
D
DOV couple lt
10
Pros:

Everything

Cons:

Nothing

2026-03-06 via Nuitee
T
Treena solo_traveller us
4
Could have been good, but wasn't
Pros:

The hotel overall felt cozy and clean. The older gentleman who is supposed to be greeting people for breakfast was extremely rude and not helpful. I signed up for the free city walk tour and nobody showed up for it. The construction noise is horrendous!!!

Cons:

The construction noise is awful!

2026-03-06 via Nuitee
B
Boris solo_traveller il
10
Pros:

Excellent location , facilities of a 5 star hotel. It's a really good hotel

2026-03-06 via Nuitee
D
David solo_traveller au
10
The perfect boutique hotel in the heart of Lisbon.
Pros:

Excellent central location. Minutes from transport, attractions and great food.
Staff extremely helpful and friendly.
Comfortable and luxurious rooms.
Basically everything was awesome!

Cons:

Nothing.

2026-03-03 via Nuitee
C
Catharina couple be
9
Heerlijk!
Pros:

Heerlijk hotel in hartje Baixa waar het personeel niets te veel was. Allemaal even vriendelijk van housekeeping tot management en ontbijtmedewerkers. Kleine maar stijlvolle en nette kamer en zeer verzorgde algemene ruimtes. Er werd doorlopend schoongemaakt.

Cons:

De kussens van het bed waren, voor mij maar dat is persoonlijk, niet comfortabel. Pas op de laatste dag bleek er een kussen-menu te zijn. Hadden we dat maar eerder geweten!

2026-02-28 via Nuitee
Y
Yann couple fr
9
Pros:

hôtel confortable avec de bonnes prestations (chambre agréable, très propre et très bien équipée, bon petit déjeuné), idéalement placé pour profiter de Lisbonne à pieds ou en transports en communs

2026-02-26 via Nuitee
J
Jesus couple us
10
Excellent hotel in the heart of Lisboa with shops, stores and sites within walking distance.
Pros:

Very good breakfast which served Portuguese staples, fruits, veggies, pastry and omlettes which were made for you. Also, staff that attended to your needs as you ate.

Cons:

The only thing I could think of is that my room was across from the storage room were the maids kept their supplies. So I would hear them go in and out.

2026-02-26 via Nuitee
F
Flores extended_group br
9
Pros:

Do atendimento do staff e do pequeno almoço de excelente qualidade e muito completo.

2026-02-25 via Nuitee
L
Lycia family_with_children au
9
Lovely stay in boutique hotel
Pros:

Great location, lovely hotel with excellent breakfast. Modern, clean and comfortable rooms. Friendly staff.

2026-02-24 via Nuitee
J
juliet yafa extended_group il
9
היה ממש כייף הצוות נהדר ( המיטות פחות 😊)
Pros:

המיקום מעולה מרכזי וקרוב לתחבורה .. אהבתי 🙏

Cons:

המיטות - המזרנים לא הכי נוחים

2026-02-23 via Nuitee
G
Georgios couple gr
10
2026-02-22 via Nuitee
S
SUJATHA family_with_children sg
10
fantastic
Pros:

superb. Pedro was excellent. Made our stay exceptional

2026-02-22 via Nuitee
D
Donalyn couple us
10
From the moment we arrived until we departed, the experience was one we’ll never forget. It’s wonderful!
Pros:

This hotel was our introduction to Lisbon and we are so happy we stayed here. The staff are amazing and made us feel really welcome. It’s a great location and the food — amazing! 5 stars - we felt so fortunate to stay at Hotel da Baixa - it’s a very cool boutique hotel!

Cons:

N/A

2026-02-22 via Nuitee
S
Sally couple il
10
2026-02-22 via Nuitee
M
mitsue family_with_children jp
6
期待以下だった
Pros:

買い物や食事には便利

Cons:

スタッフが親切ではない。ウーバーやタクシーがホテルの前まで来れない。

2026-02-14 via Nuitee
A
Assem couple kz
10
Pros:

The location is excellent — everything is within walking distance, which made our stay very convenient. The rooms are clean and comfortable, with everything we needed. The staff is very friendly and always ready to help with any questions. We really enjoyed our stay.

2026-02-13 via Nuitee
E
Ewa extended_group pl
10
Amazing! I recommend to stay at this hotel.
Pros:

Spacious room with comfortable big bed (additional cover and pillows available), nice bathroom. Delicious breakfast, water and soft drinks (like coffee, lemonade etc) unlimited. Very good location in the city center. There are plenty shops, restaurants and cafe around.

2026-02-12 via Nuitee
C
Cathy couple fr
10
2026-02-12 via Nuitee
J
James couple us
10
2026-02-12 via Nuitee
C
Carol solo_traveller us
10
2026-02-12 via Nuitee