Hotel da Baixa

Hotels
9.8 (2347 reviews)
Rua da Prata 231 , Lisbon , pt

Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Exceptional housekeeping
Cons:
Issues with front desk communication
Access challenges

Categories

Cleanliness
9.84
Housekeeping team is exceptional; rooms consistently made up perfectly.
Service
9.99
Staff were consistently courteous, professional, and helpful.
Location
9.85
Fabulous location in a central area; however, access issues on pedestrian-only streets.
Room Quality
9.3
Rooms are generally good, though compact for some.
Amenities
9.83
Complimentary beverages available, but failure to inform about them affected experience.
Value for Money
9.79
Affordable considering the location and service, but not without issues.
Food and Beverage
9.84
No specific mentions in reviews but bar is cozy and a nice amenity.
Overall Experience
9.99
Mixed feelings due to service and communication issues, but overall still positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:59

Property Description

Luxurious Accommodation
Experience elegance and comfort in our double, twin, family rooms, and suites. Enjoy top-notch amenities like 4K TVs, Nespresso machines, and Bluetooth sound systems.

Culinary Delights
Indulge in a diverse culinary experience with our daily buffet breakfast offering vegetarian and gluten-free options. Our restaurant serves international and Portuguese dishes in a cozy atmosphere.

Prime Location
Conveniently situated in Lisbon's historic downtown, our hotel is a stone's throw away from Rossio Square and the Santa Justa Lift. Explore the vibrant neighborhood filled with restaurants, bakeries, and shops within walking distance.

Book now for an unforgettable stay at Hotel da Baixa and immerse yourself in the charm of Lisbon!

Important information:

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

The name on the credit card used for the booking should correspond to the guest staying at the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 12 years old stay for € 50 per person per night when using an available extra bed.
    People 13 years old and over stay for € 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 2347 reviews
Cleanliness: 9.84
Service: 9.99
Location: 9.85
Room Quality: 9.3
Amenities: 9.83
Value for Money: 9.79
Food and Beverage: 9.84
Overall Experience: 9.99
B
Boris solo_traveller il
10
2026-03-28 via Nuitee
D
David couple gb
9
Pros:

Hotel was well located for sightseeing in Lisbon. Good sized room with the best shower!!

Cons:

Can't think of anything in particular...breakfast not included but plenty of places to eat nearby.

2026-03-28 via Nuitee
R
Rupen family_with_children us
9
2026-03-26 via Nuitee
U
Umut couple tr
8
Pros:

Location- food

Cons:

No gym

2026-03-26 via Nuitee
M
Michele couple it
9
Pros:

Posizione e pulizia

Cons:

Colazione essenziale

2026-03-23 via Nuitee
K
Ken couple gb
9
We love the charm of most cities and look to stay in the old parts if we can and this hotel along with its location fit
Pros:

The location was excellent and the hotel had an authentic feel.

Cons:

The morning coffee at breakfast could have been better.

2026-03-23 via Nuitee
K
Knut couple no
9
2026-03-22 via Nuitee
J
Jordana couple br
8
Paga-se caro pela localização
Pros:

A limpeza e a cama

Cons:

O quarto e o banheiro são minúsculos

2026-03-20 via Nuitee
R
Risse couple us
10
Excellent location, great place to stay!
Pros:

Excellent location, very convenient to port and downtown

Cons:

We enjoyed everything about the property

2026-03-19 via Nuitee
M
Murat couple tr
10
2026-03-16 via Nuitee
M
Miguel solo_traveller pt
8
2026-03-16 via Nuitee
A
Alexander solo_traveller us
10
Lovely convenient location w friendly helpful staff
Pros:

The location is tops as far as walkability in old town, to train station, restaurants. The breakfast was above standard with as many options as you cld desire plus an egg & waffle station. A complimentary city walking tour is arranged by Guest Services mgr Pedro Falcon who along w his staff run a friendly, quiet, & comfortable hotel. We were fortunate to get the last room at the last minute! It was advertised as small and indeed it was but it was immaculately clean & well organized. We wld definitely stay here again.

Cons:

Location

2026-03-15 via Nuitee
E
Ernesto couple br
9
2026-03-13 via Nuitee
K
Kristina couple hr
10
2026-03-11 via Nuitee
H
Hendra couple sg
10
Pros:

location was excellent, walking distance to key attractions. location alao not noisy.

Cons:

breakfast is not the best in town as claimed.

2026-03-11 via Nuitee
J
Jon couple gb
6
Should’ve and could’ve been great. But bed and shower terrible.
Pros:

Nicely decorated, clean hotel in fantastically central location. Should’ve been a great stay, but……

Cons:

Bed was so uncomfortable and uneven. My back is still sore.
But the shower was worse. Very confusing. Lots of knobs and levers. There was a sign trying to explain how to use it, but didn’t help or make sense. After trying a few things, cold water suddenly exploded all over me. The shower head was so calcified that water sprayed everywhere in all directions including out of the shower completely saturating the bathroom. I had to change clothes, pack wet clothes in my bag. Not good.

2026-03-11 via Nuitee
R
Rui couple nl
9
2026-03-09 via Nuitee
B
barbara family_with_children us
10
2026-03-09 via Nuitee
A
Anne-Marie couple nl
8
Prettig verblijf, goed ontbijt
Pros:

Fijne locatie, vriendelijk personeel en een goed ontbijt

2026-03-09 via Nuitee
D
DOV couple lt
10
Pros:

Everything

Cons:

Nothing

2026-03-06 via Nuitee