Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Family rooms
Laundry
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Cleanliness issues
Small room size

Categories

Cleanliness
7.55
Some guests reported cleanliness issues, such as mold in the bathroom and unclean sheets.
Service
8.55
Most reviews praised the staff for their friendly and helpful nature, although some noted a lack of professionalism at times.
Location
9.05
The hotel location received high praise for its central positioning and convenience to nearby attractions.
Room Quality
7.55
Rooms were reported as small with some discomfort, including noise and inadequate space.
Amenities
8.05
Amenities like the terrace and parking service were appreciated, though the lack of an elevator was a downside for some.
Value for Money
8.55
Given the pricing and overall experience, guests felt they received good value, except where cleanliness was concerned.
Food and Beverage
8.05
Guests appreciated the coffee break, but specific food options were not mentioned.
Overall Experience
8.25
Guests had mixed experiences but generally found satisfaction in location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:50

Property Description

Central Location in Puebla
Hotel Elena is conveniently located in the heart of Puebla, just 5 km from Acropolis Puebla. Situated near popular attractions such as Puebla Convention Centre and Biblioteca Palafoxiana, guests can easily explore the city's landmarks within minutes.

Comfortable Rooms and Amenities
The hotel offers well-equipped rooms with modern amenities including a desk, flat-screen TV, and private bathrooms with showers. Guests can also enjoy the convenience of a 24-hour front desk, free WiFi, and a charming terrace to unwind after a day of sightseeing.

Delicious Dining Experience
Indulge in a delightful dining experience at the on-site restaurant, serving a scrumptious continental breakfast to kick start your day of adventure in Puebla.

Book your stay at Hotel Elena for a memorable and convenient experience in Puebla.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.2
Based on 1080 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.25
V
Victor • solo_traveller • mx
10
Pros:

Las instalaciones

Cons:

La recepción fue hasta las 2 pm

2026-08-26 • via Nuitee
J
Jonathan • solo_traveller • mx
10
2026-08-25 • via Nuitee
J
Jonathan • solo_traveller • mx
10
2026-08-25 • via Nuitee
C
Concepción • extended_group • mx
6
Buena pero no de acuerdo a la espectativa costo-calidad
Pros:

La atención y amabilidad de las recepcionistas.

Cons:

Las habitaciones son más pequeñas de lo que parece en fotos.
Las fotos de las instalaciones no son actualizadas, se ve más desgastado el hotel y el agua caliente se tarda bastante en salir.

2026-08-17 • via Nuitee
V
VeronikaReyes • solo_traveller • mx
10
2026-08-15 • via Nuitee
R
Ramirez • couple • mx
8
Regular
Pros:

Desayuno bien pero mi habitación muy pequeña quise cambiar y pagar diferencia y la recepción me la nego y yo camine en los pasillos vi solas
algunas avitaciones por ese detalle creo no volver

Cons:

El que menego el cambio de abitacion

2026-08-15 • via Nuitee
R
Rios Garcia • solo_traveller • mx
7
Pros:

Muy buena ubicación

Cons:

Instalaciones viejas y la habitación muy pequeña

2026-08-10 • via Nuitee
F
Fabrizio • family_with_children • it
7
2026-08-08 • via Nuitee
I
ISELA • solo_traveller • mx
9
si regresaría
Pros:

Ubicación y comodidad

Cons:

La habitación estaba reducida

2026-08-05 • via Nuitee
O
Oscar • solo_traveller • mx
9
Pros:

Servicio y ubicacion.

Cons:

Cero...

2026-08-05 • via Nuitee
G
guevarau • solo_traveller • mx
8
Pros:

Está relativamente cerca de el zócalo, 4 cuadras

Cons:

El cuarto estaba algo reducido, olía a drenaje, (baño sin ventilación , sin, ventana) no tenía suficiente ventilación

2026-07-23 • via Nuitee
V
victor manuel • solo_traveller • us
8
Pros:

Lo cercano al centro

Cons:

Que no tienen elevador y las habitaciones son muy pequeñas

2026-07-23 • via Nuitee
M
Maria Elena • family_with_children • mx
6
Pros:

El ruido, tanto del bar de enfrente, así como de los huéspedes,

2026-07-22 • via Nuitee
C
Cesar Alberto • solo_traveller • mx
10
Pros:

Las instalaciones, la sala de descanso, la recepcionista muy amable.

Cons:

Le falta un coco de ventilación al baño

2026-07-21 • via Nuitee
N
Nayeli • solo_traveller • mx
7
Cons:

La habitación está llena de humedad, deteriorada, por el precio no vale la pena, la cama pequeña y entraba demasiada luz.

2026-07-19 • via Nuitee
A
Alberto • solo_traveller • mx
9
2026-07-17 • via Nuitee
J
Joao • solo_traveller • mx
10
Muy bien
Pros:

Excelente atención

Cons:

.

2026-07-13 • via Nuitee
V
Vic • solo_traveller • mx
7
Nada excepcional, sirve para pasar la noche, no esperes demasiado.
Pros:

La verdad nada, el precio quizás porque esta muy cerca del zócalo de Puebla pero la habitación que me dieron no se parece en nada a la foto.

Cons:

Las toallas no estaban muy limpias, la habitación es muy reducida .

2026-07-11 • via Nuitee
M
María Teresa • solo_traveller • mx
10
Todo excelente
Pros:

Todo, especialmente que siempre me dan la habitación que pido, consienten al cliente

Cons:

Nada, todo bien

2026-07-09 • via Nuitee
C
Citlally Adriana • family_with_children • mx
10
2026-07-08 • via Nuitee