Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Private check-in/check-out
Concierge service
Grocery deliveries
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Cleanliness issues
Small room size

Categories

Cleanliness
7.55
Some guests reported cleanliness issues, such as mold in the bathroom and unclean sheets.
Service
8.55
Most reviews praised the staff for their friendly and helpful nature, although some noted a lack of professionalism at times.
Location
9.05
The hotel location received high praise for its central positioning and convenience to nearby attractions.
Room Quality
7.55
Rooms were reported as small with some discomfort, including noise and inadequate space.
Amenities
8.05
Amenities like the terrace and parking service were appreciated, though the lack of an elevator was a downside for some.
Value for Money
8.55
Given the pricing and overall experience, guests felt they received good value, except where cleanliness was concerned.
Food and Beverage
8.05
Guests appreciated the coffee break, but specific food options were not mentioned.
Overall Experience
8.25
Guests had mixed experiences but generally found satisfaction in location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:50

Property Description

Central Location in Puebla
Hotel Elena is conveniently located in the heart of Puebla, just 5 km from Acropolis Puebla. Situated near popular attractions such as Puebla Convention Centre and Biblioteca Palafoxiana, guests can easily explore the city's landmarks within minutes.

Comfortable Rooms and Amenities
The hotel offers well-equipped rooms with modern amenities including a desk, flat-screen TV, and private bathrooms with showers. Guests can also enjoy the convenience of a 24-hour front desk, free WiFi, and a charming terrace to unwind after a day of sightseeing.

Delicious Dining Experience
Indulge in a delightful dining experience at the on-site restaurant, serving a scrumptious continental breakfast to kick start your day of adventure in Puebla.

Book your stay at Hotel Elena for a memorable and convenient experience in Puebla.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 995 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.25
D
David • family_with_children • mx
9
2026-03-20 • via Nuitee
F
Frostyriding • couple • gb
10
Comfortable, good value hotel in historic centre within easy walking distance of central areas.
Pros:

Lovely hotel in great location for historic centre within easy walking distance of main attractions. We had a room on the top floor which was really clean, comfortable and quiet. Great sun terrace on the top floor tool, which was such a bonus.

Cons:

Nothing, all good.

2026-03-20 • via Nuitee
I
Israel • extended_group • mx
8
2026-03-17 • via Nuitee
L
luz del carmen • family_with_children • mx
8
Pros:

Está cómodo, totalmente céntrico, buena atención.

Cons:

Todo bien

2026-03-17 • via Nuitee
L
Lenka • couple • cz
9
Comfortable room in the city centre
Pros:

Very comfortable room and super clean

Cons:

No window in our room

2026-03-14 • via Nuitee
B
Barbisan • couple • it
8
2026-03-14 • via Nuitee
A
Arturo • family_with_children • mx
9
2026-03-08 • via Nuitee
A
Arturo • solo_traveller • mx
10
2026-03-08 • via Nuitee
J
JOSE LUIS • family_with_children • mx
8
Hotel bonito con las 3 b, pero el personal nefasto
Pros:

Calidad precio e instalaciones

Cons:

Trato del personal no ayuda en nada no tienen información de nada se limitan a entregar la llave y control remoto, al dia siguiente no me ofrecieron el desayuno que incluía la habitación pregunte y me dijeron que no sabían

2026-03-07 • via Nuitee
H
Hugo • family_with_children • uy
8
Pros:

Emplazamiento

Cons:

Escaleras causa fatiga para los de edad avanzada

2026-03-06 • via Nuitee
H
Happy • couple • us
10
Pros:

It was very clean and comfortable and great location

2026-03-04 • via Nuitee
A
Arzate • couple • mx
7
Pros:

La cercanía al centro y a los alrededores es buena, el tamaño de la habitación y baño está muy bien

Cons:

Tiene un olor feo la habitación, como a drenaje y por más que tapamos la coladera y compramos un aromatizante nunca se fue ese olor

2026-03-02 • via Nuitee
I
Ivan • couple • ar
8
2026-03-02 • via Nuitee
A
Angeles • solo_traveller • mx
10
Pros:

La ubicación es perfecta, el personal muy amable y agradable. Muy bonitas instalaciones.

2026-02-28 • via Nuitee
A
Alexandre • solo_traveller • fr
7
Chambres relativement exposées au bruit de la rue
2026-02-14 • via Nuitee
V
Villela Gómez • family_with_children • mx
9
2026-02-08 • via Nuitee
R
Rojano • family_with_children • mx
10
2026-01-31 • via Nuitee
J
Judit Lizbet • family_with_children • mx
8
Pros:

Habitación calientita

Cons:

Que el agua es tibia para ducharme

2026-01-29 • via Nuitee
A
Alberto • family_with_children • mx
10
Pros:

Buena atención 100% recomendable

Cons:

La cercanía al centro

2026-01-26 • via Nuitee
J
Jose Alberto • family_with_children • mx
10
Pros:

Las instalaciones la cama es muy cómoda y limpia

Cons:

El eco de las habitaciones se escuchaban ruidos raros 🤭

2026-01-25 • via Nuitee