Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Private check-in/check-out
Concierge service
Grocery deliveries
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Cleanliness issues
Small room size

Categories

Cleanliness
7.55
Some guests reported cleanliness issues, such as mold in the bathroom and unclean sheets.
Service
8.55
Most reviews praised the staff for their friendly and helpful nature, although some noted a lack of professionalism at times.
Location
9.05
The hotel location received high praise for its central positioning and convenience to nearby attractions.
Room Quality
7.55
Rooms were reported as small with some discomfort, including noise and inadequate space.
Amenities
8.05
Amenities like the terrace and parking service were appreciated, though the lack of an elevator was a downside for some.
Value for Money
8.55
Given the pricing and overall experience, guests felt they received good value, except where cleanliness was concerned.
Food and Beverage
8.05
Guests appreciated the coffee break, but specific food options were not mentioned.
Overall Experience
8.25
Guests had mixed experiences but generally found satisfaction in location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:50

Property Description

Central Location in Puebla
Hotel Elena is conveniently located in the heart of Puebla, just 5 km from Acropolis Puebla. Situated near popular attractions such as Puebla Convention Centre and Biblioteca Palafoxiana, guests can easily explore the city's landmarks within minutes.

Comfortable Rooms and Amenities
The hotel offers well-equipped rooms with modern amenities including a desk, flat-screen TV, and private bathrooms with showers. Guests can also enjoy the convenience of a 24-hour front desk, free WiFi, and a charming terrace to unwind after a day of sightseeing.

Delicious Dining Experience
Indulge in a delightful dining experience at the on-site restaurant, serving a scrumptious continental breakfast to kick start your day of adventure in Puebla.

Book your stay at Hotel Elena for a memorable and convenient experience in Puebla.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 992 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.25
A
Angeles • solo_traveller • mx
10
Pros:

La ubicación es perfecta, el personal muy amable y agradable. Muy bonitas instalaciones.

2026-02-28 • via Nuitee
A
Alexandre • solo_traveller • fr
7
Chambres relativement exposées au bruit de la rue
2026-02-14 • via Nuitee
V
Villela Gómez • family_with_children • mx
9
2026-02-08 • via Nuitee
R
Rojano • family_with_children • mx
10
2026-01-31 • via Nuitee
J
Judit Lizbet • family_with_children • mx
8
Pros:

Habitación calientita

Cons:

Que el agua es tibia para ducharme

2026-01-29 • via Nuitee
A
Alberto • family_with_children • mx
10
Pros:

Buena atención 100% recomendable

Cons:

La cercanía al centro

2026-01-26 • via Nuitee
J
Jose Alberto • family_with_children • mx
10
Pros:

Las instalaciones la cama es muy cómoda y limpia

Cons:

El eco de las habitaciones se escuchaban ruidos raros 🤭

2026-01-25 • via Nuitee
D
Diana • family_with_children • mx
9
Buen alojamiento para una estancia solo de una noche.
Pros:

Poner un par de aguitas de cortesia , seria fantastico. El colchon muy incomodo. Hotel muy lindo y que todas las habitaciones esten decoradas diferente super lindo.

Cons:

el colchon muy incomodo, ojala el baño tuviera extractor de aire , pues no tiene ventana.

2026-01-19 • via Nuitee
A
Alberto • solo_traveller • mx
6
Necesaria
Pros:

Estuve en el 3er piso sin elevador, yo que uso bastón y por haber llegado ya tarde no hubo quien me pudiera ayudar a subir mi bolsa de viaje..

Cons:

Consideración a mayores con limitaciones y minusválidos.

2026-01-19 • via Nuitee
C
Chrystian • couple • mx
9
Pros:

Muy buen servicio solo se escucha mucho ruido platicas desde lobby y asi pero de todo lo demas es recomendable excelente

2026-01-18 • via Nuitee
P
perrier • family_with_children • fr
6
Pros:

Situation géographique

Cons:

Chambre sans fenêtre mal aérée avec mauvaises odeurs qui remontent du siphon de la douche
Petit déjeuner ridicule.

2026-01-16 • via Nuitee
C
Craig • couple • nz
9
Cheapest place we have atayed in Mexico. Breakfast was included, very basic but a bonus for the cash
Pros:

Value for money was outstanding. Location was great

Cons:

Was a bit noisey one night due to a party over the road

2026-01-15 • via Nuitee
S
Saren • extended_group • us
8
Great location, clean, comfortable beds
Pros:

Great location, clean, comfortable bed

Cons:

There was a light right outside our window that made the room quite bright all night long, it was hard to sleep

2026-01-13 • via Nuitee
R
Royer Mancilla • family_with_children • mx
1
Cons:

Cambiaron la habitación qué reservé de forma unilateral, pedí una doble y dieron una sencilla. Al momento de solicitar la devolución no devolvieron ni la mitad de lo que era correspondiente. No había ni una toalla y cuando se informo preguntaron "las ocupa ahorita ya?"

2026-01-12 • via Nuitee
L
lemus cervantes • family_with_children • mx
8
2026-01-11 • via Nuitee
A
Alvarez • family_with_children • mx
10
2026-01-11 • via Nuitee
A
Anna • extended_group • de
6
2026-01-03 • via Nuitee
S
Solis Ibarra • family_with_children • mx
9
2026-01-02 • via Nuitee
G
Gomez salmoran • family_with_children • mx
10
2025-12-30 • via Nuitee
F
Fernando • family_with_children • mx
5
Pros:

Llegue a recepción y buena atención

Cons:

No me respetaron mi reservación, me dijeron que no estaba y el hotel lleno, que la aplicación vende de más y por eso no tenía reserva, me ayudaron a conseguir otro, pero pagué más, ahora no fue de mi satisfacción el proceso.

2025-12-29 • via Nuitee