Holiday Inn Express & Suites Hammond by IHG

Hotels
Holiday Inn Express
7.8 (674 reviews)
2918 Carlson Drive , Hammond , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Dirty linens
Unclean rooms

Categories

Cleanliness
6.2
Several reviews mentioned dirty rooms and linens.
Service
9.2
Some employees were reported as friendly and helpful; however, service issues were noted.
Location
8.7
The location received positive comments.
Room Quality
6.7
Issues such as dirty sheets and unclean rooms were highlighted.
Amenities
7.2
Some amenities were lacking and poorly maintained.
Value for Money
7.7
Mixed feelings about whether the stay justified the cost.
Food and Beverage
8.2
Breakfast was praised, but service and cleanliness were concerns.
Overall Experience
8.5
Overall impression mixed; some positive experiences but significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:21

Property Description

Convenient Location
Located in Hammond, just 30 km from the Museum of Science and Industry - Chicago, Holiday Inn Express & Suites Hammond, an IHG Hotel offers a comfortable stay with easy access to nearby attractions.

Modern Amenities
This 3-star hotel provides air-conditioned rooms with free WiFi, a 24-hour front desk, business center, flat-screen TVs, and cozy bed linens - ensuring a relaxing and convenient experience for guests.

Relaxation and Dining
Guests can unwind in the indoor pool or start their day with a delicious buffet or American breakfast. With its non-smoking policy and proximity to key landmarks like Adler Planetarium & Astronomy Museum, this hotel is the perfect choice for both leisure and business travelers. Book your stay at Holiday Inn Express & Suites Hammond now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 674 reviews
Cleanliness: 6.2
Service: 9.2
Location: 8.7
Room Quality: 6.7
Amenities: 7.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8.5
A
Alessio extended_group it
8
comodo punto di appoggio se di passaggio
Pros:

la vicinanza all' interstate 94 visto che eravamo di passaggio e ci serviva un pernotto comodo. le camere spaziose con frigorifero, bagno ampio. Colazione discreta

Cons:

niente da segnalare, struttura nella media

2026-08-15 via Nuitee
L
Linda family_with_children us
9
2026-08-12 via Nuitee
M
Maria solo_traveller us
10
2026-08-10 via Nuitee
M
Maury couple us
5
The small items need more attention.
Cons:

Desk attendant refused to let us register before 3:00pm. I know it’s the rule but annoying.
thru-the-wall heat/cool unit was noisy; did not control temps well.
Shower took a full five minutes to get hot water.
We got the largest room, but only one small chair, no table.
Frig made a constant loud knocking noise.
None of these are show stoppers but all together convinced me to avoid Holiday Inns.

2026-08-05 via Nuitee
C
Cheryl family_with_children us
8
Pros:

Breakfast was good one day, not quite as good the other

Cons:

Housekeeping-stayed 3 nights and towels never refreshed.

2026-08-04 via Nuitee
A
Antoinice couple us
10
2026-08-02 via Nuitee
V
Vincent couple us
10
2026-08-02 via Nuitee
J
John family_with_children us
9
Cons:

They ran out of eggs, but did put out sausage gravy and biscuits

2026-07-25 via Nuitee
J
Jeremy family_with_children us
2
VERY TERRIBLE and well not recommend this particular location to anyone.
Pros:

The location is excellent. The breakfast was decent.

Cons:

We made multiple complaints with the front desk associate's on issues, not only with our room but with the hotel itself. In our room to start with, the fill valve for the toilet was not functioning properly. I would have to pull the tank lid after every use just to be able to flush after the next use. The water pressure in the room was very low and just barely good enough to complete proper sanitation needs. The caulking in the bathroom is disgusting and needs to be replaced. I traveled with my 80 year old mother in law and to not have a proper working toilet is unsafe, not sanitary and should not have had to deal with that. There was not any management on the grounds, none of the staff could make any decisions on their own. We were told that no one from the staff would enter our room until we checked out, even after informing them about the toilet situation. The hotel itself. Elevator’s, one was out of commission, the other has broken buttons, is supper slow and sounds like it’s about to fall apart. Poor water pressure and cleanliness. The lobby restrooms both were completely disgusting with feces all over the the entire room(s) making them completely unusable. All of these things were mentioned to the staff. What they did about it I have not a clue. We checked out and left. We asked to have management contact us before leaving but never received any communication.

2026-07-21 via Nuitee
K
Kyla solo_traveller us
4
Pros:

Aesthetic

Cons:

Found a roach in my room and a stain on the ceiling.

2026-07-15 via Nuitee
T
Toya couple us
3
2026-07-13 via Nuitee
R
Rebecca couple us
10
2026-07-13 via Nuitee
M
Mallette couple us
10
love it
Pros:

every one were grea

2026-07-12 via Nuitee
J
Jermaine couple us
10
2026-07-09 via Nuitee
A
Anthony solo_traveller us
7
2026-07-06 via Nuitee
R
Rebecca couple us
10
2026-07-04 via Nuitee
M
Michael family_with_children us
8
2026-07-03 via Nuitee
K
Kristi solo_traveller us
5
2026-06-28 via Nuitee
D
Davie couple us
5
2026-06-23 via Nuitee
J
Juli solo_traveller us
7
2026-06-22 via Nuitee